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Social Customer Service: The Pivotal Driver of the Social Enterprise by LiveOps

July 06, 2012 - (Free Research)
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 24 January 2012: Has Microsoft succeeded with Trustworthy Computing? by ComputerWeekly.com

January 24, 2012 - (Free Research)
In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now. 
(EZINE) READ ABSTRACT |

Cisco UCS – A Real World TCO Analysis by Cisco Systems, Inc.

April 01, 2011 - (Free Research)
This white paper reveals five opportunities for infrastructure cost savings. Learn how to simplify management of your data center through integration and automation of network, compute, and virtualization technologies. 
(WHITE PAPER) READ ABSTRACT |

ITG Executive Summary: Value Proposition for IBM PureFlex Systems by IBM

April 18, 2012 - (Free Research)
This paper outlines a system that includes industry-leading capabilities at the infrastructure management level. Read on to discover how this option offers the potential to transform the server, storage and network infrastructures that support SAP enterprise environments and allows organizations to extend common management services to non-SAP apps. 
(WHITE PAPER) READ ABSTRACT |

Advanced Case Management for Smarter Energy and Utilities by IBM

October 23, 2010 - (Free Research)
Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter. 
(WHITE PAPER) READ ABSTRACT |

Advanced Case Management: Making its Mark on Key Government Sectors by IBM

May 10, 2012 - (Free Research)
Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments. 
(WHITE PAPER) READ ABSTRACT |

Is EMC Greenplum the real Hadoop company? by ComputerWeekly.com

April 02, 2013 - (Free Research)
EMC Greenplum launched two new Hadoop-related technologies to support Big Data deployments. Analyst Group, Nucleus Research  assesses their importance. 
(ANALYST REPORT) READ ABSTRACT |

Ten Things to Avoid in a Data Model by CA ERwin from CA Technologies

April 20, 2011 - (Free Research)
The construction of a data model is one of the more difficult tasks of software engineering and is often pivotal to the success or failure of a project. Many factors determine the effectiveness of a data model. In this white paper, industry expert Michael Blaha covers the Top 10 pitfalls to avoid - from both the strategy and detail perspective. 
(WHITE PAPER) READ ABSTRACT |

Ten Things to Avoid in a Data Model by CA ERwin from CA Technologies

August 01, 2010 - (Free Research)
The construction of a data model is one of the more difficult tasks of software engineering and is often pivotal to the success or failure of a project. Many factors determine the effectiveness of a data model. In this white paper, industry expert Michael Blaha covers the Top 10 pitfalls to avoid — from both the strategy and detail perspective. 
(WHITE PAPER) READ ABSTRACT |

SearchBusinessAnalytics.com Tip Guide: Predictive analytics project challenge: Keeping the faith in findings by Sybase, an SAP company

March 23, 2012 - (Free Research)
This tip guide can restore your conviction in predictive analytics through advice on how to foster a feeling of trust in their pivotal results. Learn why one firm is comparing and contrasting the predictive analytics results with those of their gut instincts, enabling users to see how the predictive models translated into better business decisions. 
(EGUIDE) READ ABSTRACT |

TIP GUIDE: Determining the ROI of a WMS upgrade by HighJump Software

January 31, 2012 - (Free Research)
Ensuring your warehouse management software (WMS) allows for adaptability and control is pivotal. If your current system does not allow for this, it could be time for an upgrade. In this tip guide, you will learn best practices for determining the return on investment (ROI) of a WMS upgrade, tips for customizing your WMS and building a process. 
(EGUIDE) READ ABSTRACT |

Building CEM Expertise for Business Value by Genesys

August 26, 2013 - (Free Research)
In this expert e-guide, discover why the contact center should play a more pivotal role in customer experience management, and learn how to merge siloed processes to create a more cohesive customer experience. 
(EGUIDE) READ ABSTRACT |

8 Ways to Minimize Risk Exposure and Contain Litigation Costs by Iron Mountain

March 14, 2012 - (Free Research)
An effective response to litigation requests is pivotal in today's corporate world. Many organizations are struggling to balance litigation-related expenses and organizational risk. This white paper can help. Read this now and gain eight best practice tips for containing the cost of litigation preparation and response while reducing your risk. 
(WHITE PAPER) READ ABSTRACT |

The Impact of Carrier Ethernet on Service Providers by Dorado Software

September 21, 2009 - (Free Research)
Mobile internet access and the explosive demand for high bandwidth services on mobile devices have created a pivotal point for service providers. Those providers that can meet the new demands while increasing efficiency will be able to increase their market share, while those that are not will lose ground. Read on to learn how to keep up. 
(WHITE PAPER) READ ABSTRACT |

Gartner-A step-by-step approach to successful Business Intelligence by IBM

April 19, 2012 - (Free Research)
Decision-making is buoyed by strong business intelligence (BI). For small to midsize businesses (SMBs), formulating an approach to BI can be a challenge. Incremental steps are pivotal for SMBs, according to this paper featuring insight from Gartner. Read this and learn why starting with the basic before evolving deeper is the proven path. 
(WHITE PAPER) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM

April 16, 2012 - (Free Research)
This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. 
(WHITE PAPER) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation

July 2008 - (Free Research)
Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Server Virtualization: Expert Overview of Costs, Trends and More by SearchDataCenter.com

October 2011 - (Free Research)
This expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, provides an overview of the expenses associated with virtualization and highlights virtual server trends. Gain insight into the tangible virtualization costs, and learn how to keep pace with the changing server virtualization market. 
(EGUIDE) READ ABSTRACT |

Service Management Virtual Simulation (tool) by IBM

December 2009 - (Free Research)
Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM. 
(RESOURCE CENTER)

Transaction integrity: The key to customer retention by Iron Mountain

March 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

Common mortgage records challenges you can't afford to ignore by Iron Mountain

March 2012 - (Free Research)
In today's unstable mortgage environment, the management of your loan documents, both paper and digital, has never proved more paramount. This brief paper outlines five common challenges associated with mortgage filing and offers up a five-step mortgage records management plan to help you save money and increase efficiency. 
(WHITE PAPER) READ ABSTRACT |

The NFC Retail Opportunity by ComputerWeekly.com

May 2012 - (Free Research)
This exclusive report for Computer Weekly readers by Juniper Research, offers a comprehensive briefing for senior IT professionals on the opportunities for NFC mobile payment technology, markets and trends. 
(ANALYST REPORT) READ ABSTRACT |

Wireless LAN Best Practices for Compliant Care by Aerohive Networks

December 2013 - (Free Research)
Access this white paper to discover how wireless LAN (WLAN) has become a critical part of healthcare network infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Unified Networking on 10 Gigabit Ethernet by Intel

November 2010 - (Free Research)
Unified networking over 10 Gigabit Ethernet (10GbE) in the data center offers compelling benefits, including a simplified infrastructure, lower equipment and power costs, and the flexibility to meet the needs of the evolving, virtualized data center. 
(WHITE PAPER) READ ABSTRACT |

DNSSEC - Secure DNS For Government by BlueCat

August 2010 - (Free Research)
This document examines the standards and guidelines as outlined by NIST, and demonstrates the ways in which BlueCat Network’s DNS solution address these guidelines. 
(WHITE PAPER) READ ABSTRACT |

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