Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

How Salesforce.com Transformed its Business to Agile by CA Technologies. September 21, 2010 - (Free Research) Join this webcast to discover how cloud computing leader Salesforce.com transformed their software development process to Agile. Come and hear from expert Steve Greene, who led Salesforce.com’s transformation to Agile.  (WEBCAST) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc. May 02, 2011 - (Free Research) Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements.  (WHITE PAPER) READ ABSTRACT |

General Guidelines for Building Effective Service Catalogs by Global Knowledge December 06, 2011 - (Free Research) In this white paper, find out how to realize the benefits of service catalogs by following ITIL guidelines and tips from organizations that have successfully implemented service catalogs.  (WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel October 2008 - (Free Research) This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Go Forth & Comply - New Virtualization Guidelines from the PCI Council by Dell SecureWorks UK August 2011 - (Free Research) In this presentation transcript, principal security consultant at Dell SecureWorks, discuss the issues confronting organizations who wish to use virtualization technologies with their Cardholder Data Environment, summarize and clarify the recommendations from the PCI council and more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Open Trusted Technology Provider Standard (O-TTPS) by ComputerWeekly.com April 2013 - (Free Research) This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk.  (WHITE PAPER) READ ABSTRACT |

CRM and social media - How a blended approach means good business in the hospitality industry by Infor December 2012 - (Free Research) This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.  (WHITE PAPER) READ ABSTRACT |

DCM and analytics: Guidelines for linking the two for maximum impact by IBM November 2011 - (Free Research) Many organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation.  (EGUIDE) READ ABSTRACT |

Customer-Centered Innovation: Driving Operational Excellence from the Outside-In by OpenText April 2013 - (Free Research) Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.  (WEBCAST) READ ABSTRACT |

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare November 2007 - (Free Research) This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers.  (WHITE PAPER) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com September 2011 - (Free Research) Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.  (IT BRIEFING) READ ABSTRACT |

VMware View 4.5 on FlexPod for VMware Design Guide by VMware, Inc. November 2011 - (Free Research) This white paper offers the results of a study done that evaluated the scalability of VMware® View 4.5™ on FlexPod™, a bundling of Cisco® Unified Computing System™ B-series blade servers connected to the NetApp® FAS Storage array. In addition, this resource reveals best practices for designing and sizing large-scale customer deployments.  (WHITE PAPER) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation December 2008 - (Free Research) Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.  (WHITE PAPER)

The power of cloud: Driving business model innovation (Full Report) by IBM February 2012 - (Free Research) This paper offers a glimpse of how technology and social connectivity trends have created the perfect opportunity for you to embrace the power of the cloud to optimize, innovate and disrupt business models. Learn the results of a survey on how business and technology executives use the cloud today and how they plan to harness its power tomorrow.  (WHITE PAPER) READ ABSTRACT |

Business Intelligence Services and Solutions by Accenture Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service.  (SOFTWARE PRODUCT)

Plantronics UC Toolkit Deployment FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Deployment FAQ provides insight to typical questions IT organizations must consider regarding the physical deployment of UC audio devices. “What are key things I should consider during deployment? What and how should I communicate to users? How do I best prepare my IT organization?” are key topics covered in this FAQ.  (WHITE PAPER) READ ABSTRACT |

CRM and Social Media by Infor December 2012 - (Free Research) Leveraging social media as part of your marketing strategy has obvious benefits, but you need the right strategy to experience all of them! This helpful resource answers questions about the why and how of social CRM, and offers five key guidelines for an effective social media strategy.  (WHITE PAPER) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

5 Mistakes Auditing Virtual Environments (You Don't Want to Make) by HyTrust July 2011 - (Free Research) Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process.  (WHITE PAPER) READ ABSTRACT |

The Critical Security Controls – Moving Beyond the Checklist Mentality by Lumension August 2009 - (Free Research) The "Critical Security Controls" (CSC) guidelines are designed to help organizations move beyond a "checklist" mentality by making security an integral part of, instead of an adjunct to, the operations and management of systems and networks. Learn more about the CSC guidelines and how they can help your organization.  (PODCAST) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies. March 2008 - (Free Research) Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines.  (WHITE PAPER) READ ABSTRACT |

Let Innovation, Not Technology, Drive Your Product Business by SAP America, Inc. July 1967 - (Free Research) SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper.  (WHITE PAPER) READ ABSTRACT |

Continuous Monitoring: Responding to New Threats in More Complex IT Environments by Tripwire, Inc. February 2012 - (Free Research) Governments today are focusing on the practice of continuous monitoring as a means to providing the much needed balance between data access and protection. In this paper, learn more about continuous monitoring, including what is it and why it’s needed, guidelines for implementing it, key capabilities of an effective solution, and more.  (WHITE PAPER) READ ABSTRACT |

BGMX Retail Solutions Case Study by SonicWALL February 2011 - (Free Research) BGMX's primary challenge is having the proper bandwidth to adhere to all VLAN specifications in PCI compliance standards. Desko also must meet even tighter SAS-70 regulations, as well as his bank's internal security guidelines.  (CASE STUDY) READ ABSTRACT |

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