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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

How Salesforce.com Transformed its Business to Agile by CA Technologies.

September 21, 2010 - (Free Research)
Join this webcast to discover how cloud computing leader Salesforce.com transformed their software development process to Agile. Come and hear from expert Steve Greene, who led Salesforce.com’s transformation to Agile. 
(WEBCAST) READ ABSTRACT |

Whitepaper: Dell Storage Selection Guidelines for Oracle Databases by Dell, Inc.

May 02, 2011 - (Free Research)
Dell strives to simplify IT in order to reduce complexity in data centers and has a broad storage product portfolio to meet database customers' needs. These storage selection guidelines will help administrators choose an appropriate storage technology based on their requirements. 
(WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware and Intel

October 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Go Forth & Comply - New Virtualization Guidelines from the PCI Council by Dell SecureWorks UK

August 2011 - (Free Research)
In this presentation transcript, principal security consultant at Dell SecureWorks, discuss the issues confronting organizations who wish to use virtualization technologies with their Cardholder Data Environment, summarize and clarify the recommendations from the PCI council and more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Open Trusted Technology Provider Standard (O-TTPS) by ComputerWeekly.com

April 2013 - (Free Research)
This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk. 
(WHITE PAPER) READ ABSTRACT |

DCM and analytics: Guidelines for linking the two for maximum impact by IBM

November 2011 - (Free Research)
Many organizations are taking their dynamic case management (DCM) efforts to the next level by applying analytics technology. In this Tip Guide, readers will learn where the combination is likely to work best, where business process management (BPM) fits into the picture, and how to avoid pitfalls and problems in implementation. 
(EGUIDE) READ ABSTRACT |

VMware View 4.5 on FlexPod for VMware Design Guide by VMware, Inc.

November 2011 - (Free Research)
This white paper offers the results of a study done that evaluated the scalability of VMware® View 4.5™ on FlexPod™, a bundling of Cisco® Unified Computing System™ B-series blade servers connected to the NetApp® FAS Storage array. In addition, this resource reveals best practices for designing and sizing large-scale customer deployments. 
(WHITE PAPER) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation

December 2008 - (Free Research)
Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program. 
(WHITE PAPER)

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare

November 2007 - (Free Research)
This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. 
(WHITE PAPER) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com

September 2011 - (Free Research)
Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs. 
(IT BRIEFING) READ ABSTRACT |

5 Mistakes Auditing Virtual Environments (You Don't Want to Make) by HyTrust

July 2011 - (Free Research)
Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence Services and Solutions by Accenture

Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service. 
(SOFTWARE PRODUCT)

Plantronics UC Toolkit Deployment FAQ by Plantronics

February 2011 - (Free Research)
The Plantronics UC Toolkit, Deployment FAQ provides insight to typical questions IT organizations must consider regarding the physical deployment of UC audio devices. “What are key things I should consider during deployment? What and how should I communicate to users? How do I best prepare my IT organization?” are key topics covered in this FAQ. 
(WHITE PAPER) READ ABSTRACT |

Expert Guidelines for Choosing the Best HR Software by Kronos Incorporated

August 2013 - (Free Research)
Choosing the right HR software for your company is important because it ensures successful talent management, in the assessment and acquisition process, and inevitable cost savings. This e-guide offers information about common features of HR software and specific solutions that work. 
(EGUIDE) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

The Critical Security Controls – Moving Beyond the Checklist Mentality by Lumension

August 2009 - (Free Research)
The "Critical Security Controls" (CSC) guidelines are designed to help organizations move beyond a "checklist" mentality by making security an integral part of, instead of an adjunct to, the operations and management of systems and networks. Learn more about the CSC guidelines and how they can help your organization. 
(PODCAST) READ ABSTRACT |

The Power of Many: ABC's of Collaborative Innovation throughout Extended Enterprise by IBM Line of Business

April 2007 - (Free Research)
The IBM Global CEO Study 2006 found that, to drive innovation, many top CEOs are collaborating beyond their organizations - with their extended networks of suppliers, customers, business partners and others 
(WHITE PAPER)

Achieve process innovation through business process management by IBM

November 2013 - (Free Research)
The reality of today's empowered consumer has made it imperative for you to provide superior customer interactions at every opportunity. What is needed is a holistic approach to business process to serve the goal of delivering a world class customer experience. 
(WHITE PAPER) READ ABSTRACT |

Turbocharge Your Business: Leveraging SaaS to Drive Innovation and Results by IBM

August 2013 - (Free Research)
Market forces are driving business leaders to innovate, and fast. Cloud solutions, and specifically Software as a Service, can be a key enabler for accelerating the innovation process. Learn how sales, finance, marketing, procurement, and supply chain leaders are leveraging SaaS to become more agile and serve the customer better. 
(WEBCAST) READ ABSTRACT |

Transformation Through Innovation by ComputerWeekly.com

December 2013 - (Free Research)
David Cooper, CIO of British Gas discusses how to transform an IT organisation into an innovative force within a business while reducing the cost of change in this PowerPoint presentation. 
(PRESENTATION) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research)
Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 
(IT BRIEFING) READ ABSTRACT |

ERP Software Acquisition in an FDA Regulated Environment by SoftBrands, Inc.

March 2008 - (Free Research)
This white paper presents a guideline to help you select an ERP system for your FDA validation. Explore a five phase software acquisition life cycle model to help you accomplish these objectives as efficiently as possible. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

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