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IT matters again by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.  (IT BRIEFING) READ ABSTRACT |

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies. March 2008 - (Free Research) Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines.  (WHITE PAPER) READ ABSTRACT |

Let Innovation, Not Technology, Drive Your Product Business by SAP America, Inc. July 1967 - (Free Research) SAP's unique Product and Service Leadership framework is a strategy for companies to bring innovative products to market faster and to drive value for their customers. Learn more about it in this whitepaper.  (WHITE PAPER) READ ABSTRACT |

The Power of Many: ABC's of Collaborative Innovation throughout Extended Enterprise by IBM Line of Business June 2008 - (Free Research) The IBM Global CEO Study 2006 found that, to drive innovation, many top CEOs are collaborating beyond their organizations - with their extended networks of suppliers, customers, business partners and others  (WHITE PAPER)

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

Improve Business Performance and Customer Loyalty in 5 Steps by Infor September 2008 - (Free Research) Maintaining strong business performance and customer loyalty require continual vigilance and assessment and performance tools. Read this paper to learn five steps to improve business performance and increase customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Exploiting IT Networks to Create Sticky Services by Alcatel-Lucent January 2008 - (Free Research) This paper has examined the kinds of sticky services deployable today over advanced IP networks.  (WHITE PAPER) READ ABSTRACT |

Innovation from the Ground Up: The Next Generation of Enterprise Business Solutions by Workday July 2008 - (Free Research) This paper describes three step approach taken to create the next generation of enterprise business solutions "from the ground up".  (WHITE PAPER) READ ABSTRACT |

Smart SOA: Best Practices for Agile Innovation and Optimization by IBM June 2008 - (Free Research) This white paper discusses SOA deployment best practices and lessons learned. Learn how to use SOA technology to better support agile business innovation and optimization.  (WHITE PAPER)

Social Computing for Organizations: Open Text in the Web 2.0 Paradigm by OpenText Corporation June 2008 - (Free Research) This white paper focuses on how companies can benefit from the growing opportunities provided by social computing.  (WHITE PAPER) READ ABSTRACT |

Customer-Centered Innovation: Driving Operational Excellence from the Outside-In by OpenText April 2013 - (Free Research) Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.  (WEBCAST) READ ABSTRACT |

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare November 2007 - (Free Research) This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers.  (WHITE PAPER) READ ABSTRACT |

The Future of Innovation Management: The Next 10 Years by ComputerWeekly.com September 2011 - (Free Research) Download this report from Arthur D Little to learn 5 key innovation concepts for CIOs and CTOs.  (IT BRIEFING) READ ABSTRACT |

Oracle Advanced Compression by Oracle Corporation December 2008 - (Free Research) Oracle Database 11g introduces the Advanced Compression Option to help customers cope with data growth and storage, regulatory compliance, and application scalability and performance challenges.  (WHITE PAPER) READ ABSTRACT |

Nine Keys to Innovation Management 2.0 by Spigit May 2011 - (Free Research) Innovation is a hot topic right now, but it's never actually gone out of style. This paper highlights the nine keys to seizing the opportunity of Innovation Management 2.0.  (WHITE PAPER) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens by IBM Line of Business February 2008 - (Free Research) This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery.  (WHITE PAPER)

Communications Tools for the Effective Worker by Avaya Inc. June 2008 - (Free Research) Presented in this document are the essentials you need to understand how innovations in Unified Communications (UC) are key to success and competitive advantage to both employees and customers.  (WHITE PAPER) READ ABSTRACT |

Customer-Driven Innovations in Mailbox Management, Compliant Retention and Litigation Readiness by ZANTAZ January 2008 - (Free Research) Powered by ZANTAZ EAS and Digital Safe Technologies, First Archive provides a modular approach to solving your archiving and retention problems with modules for Microsoft Exchange, Lotus Domino, compliant supervision and discovery.  (WHITE PAPER) READ ABSTRACT |

Customers Simplify IT and Drive Innovation and Performance with Oracle by Oracle Corporation UK Ltd December 2011 - (Free Research) Read these customer case studies from Verizon Wireless, the U.S. Air Force, the UK National Health Service, and 18 other organizations spanning the globe and multiple industries to learn how your peers are addressing today's growing IT complexity.  (WHITE PAPER)

Oracle’s CRM Cloud Service Powers Innovation by Oracle Corporation October 2012 - (Free Research) Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward.  (WEBCAST) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters May 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.  (WHITE PAPER) READ ABSTRACT |

Unleash the Power of Marketing to Drive Innovation and Profit by SAS Institute Inc. October 2011 - (Free Research) In this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it.  (WHITE PAPER) READ ABSTRACT |

Smart  Organisations by ComputerWeekly.com October 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.  (WHITE PAPER) READ ABSTRACT |

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