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Featured Sponsors
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
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IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
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Epicor®Vista™ – Job Shop & Make-to-Order ERP Solutions by Epicor Software Corporation.
Epicor Vista is a world-class, integrated manufacturing and accounting solution for emerging manufacturers, job shops or make-to-order departments of large enterprises. Vista is loaded with innovative tools that will help you take control of estimating, orders, scheduling, costing, inventory, quality and much more.
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The Seven Keys to World Class Manufacturing by Infor
March 2007 - (Free Research) How can your company become & remain world class? This document outlines seven keys to becoming a world-class manufacturer & specific actions that can be addressed & accomplished in your company. Each is presented with a brief discussion & examples of its impact on a manufacturing organization & its competitiveness.
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Why Middleware Is Now Mainstream by Oracle Corporation.
March 2008 - (Free Research) This white paper discusses the benefits of teaming Oracle Fusion Middleware with ERP, SCM and CRM applications for improved business performance, better insight into operations and decreased enterprise risk.
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Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software.
April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci…
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High Availability and Replication for i5/OS (iSeries) and AIX by Vision Solutions
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iTera HA high availability solution ensures accurate, real-time replication of data, IFS, data areas, data queues, spool files, user profiles, programs, MQ Series, and more.This solution for System i (AS/400 and iSeries) is a fully cluster-designed solution with powerful role-swap features and the benefits of remote journaling and expert training.
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Extraordinary Customer Service by Avaya, Inc
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
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Changing Business, Changing Lives by Avaya, Inc
June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
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On-Demand Support Software by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.
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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature Inc.
February 2008 - (Free Research) This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
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Maximizing Mobile Worker Productivity by Yankee Group by NetMotion Wireless
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January 2008 - (Free Research) This Yankee Group white paper identifies the secure mobile solutions available and how they map back to the requirements of today’s mobile enterprise. With productivity as the hallmark of successful mobile deployments, this paper provides enterprise ROI examples, discusses the impact of key challenges and provides solutions to overcome them.
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Compliance Manager - CAPA and Adverse Event Management and Reporting System by Extraview Corporation
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Compliance Manager is a web-based tracking and reporting system featuring unprecedented flexibility and ease of use. Used by world’s largest medical device and pharmaceutical companies, it is the foundation for global capture, analysis, and resolution of compliance issues related to medical device, treatment and diagnostic systems.
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Dialogue Live by Exstream Software.
Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.
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