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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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SAP Solutions on VMware Infrastructure: Customer Use Cases by VMware, Inc.

October 23, 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP® software solutions on VMware vSphere™, including tips for production support, virtual machine memory, storage and networking, high availability and performance and sizing.  
(WHITE PAPER) READ ABSTRACT |

SAP Solutions on VMware Infrastructure: Customer Use Cases by VMware, Inc.

October 2008 - (Free Research)
This document explores the ways real SAP customers have used VMware virtualization to: Optimize datacenter resources; Ease SAP upgrades, new implementations, and platform migrations; Better meet SLAs and Support service delivery to the business. 
(WHITE PAPER) READ ABSTRACT |

Reducing the Cost of Electronic Gaming Machine Support with Intel® vPro™ Technology by Wipro Technologies

February 2009 - (Free Research)
This paper illustrates the expected cost savings of deploying this technology to support electronic gaming operations. 
(ARTICLE) READ ABSTRACT |

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? by Cisco Systems, Inc.

September 2008 - (Free Research)
In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. 
(WHITE PAPER) READ ABSTRACT |

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Becoming a Customer Company by MuleSoft

December 2013 - (Free Research)
In this brief how-to-guide, gain insight into key technology trends and learn how integration allows you to better connect with your customers, employees, partners, and suppliers. 
(WHITE PAPER) READ ABSTRACT |

Smarter Analytics for Communications Service Providers: Customer Insight from Analytics-Tuned Infrastructures by IBM

April 2014 - (Free Research)
The following white paper explores how communication service providers can deepen the strength and effectiveness of their customer relationships through the use of analytics on the right infrastructure. Learn what it takes to do so, the technology you need, and much more. 
(WHITE PAPER) READ ABSTRACT |

Customer Success Story Video: Rackspace by Brocade

February 2014 - (Free Research)
This video shows how Rackspace leveraged Brocade Gen 5 Fibre channel to increase their SAN capacity and deliver consistent performance to customers despite increased demands. 
(VIDEO) READ ABSTRACT |

Channel Edge Reseller Program by Webroot

August 2013 - (Free Research)
This brief white paper explains why VARs, system integrators, and IT solution providers should sell and support an endpoint security solution from Webroot in order to provide customers with the best security possible. 
(WHITE PAPER) READ ABSTRACT |

Forrester Report-Enterprises Shift To Smart Process Apps To Engage Customers by Kofax, Inc.

December 2013 - (Free Research)
In this white paper, discover how, within the next five years, a new generation of "smart process apps" will augment – and, in some cases, replace – the heavy packaged apps designed from the inside out that drive customer interaction today. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect

December 2012 - (Free Research)
You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service. 
(WHITE PAPER) READ ABSTRACT |

Bringing Personalized Financial Services to Farmers by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. 
(VIDEOCAST)

It's all about customer satisfaction by Hewlett-Packard Company

February 2014 - (Free Research)
Top fashion brand Valentino was looking for innovative ways to serve their customers better. In this webcast, discover how Valentino made it drastically easier for customers to select and buy their products with fully integrated mobile applications. 
(WEBCAST)

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

August 2008 - (Free Research)
Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process. 
(WHITE PAPER) READ ABSTRACT |

Inside the Midmarket: A 2011 Perspective - An environment like no other - IBM Worldwide Study by IBM

October 2011 - (Free Research)
In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry

February 2009 - (Free Research)
In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. 
(CASE STUDY) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.

January 2006 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more. 
(CASE STUDY) READ ABSTRACT |

Case Study: Providing Top-Notch Customer Service With the Latest Communications Technologies by Cisco Systems, Inc.

July 2013 - (Free Research)
This informative case study examines how a full-service financial institution utilized a collaboration platform to meet a broad set of requirements, including high availability and scalability, intelligent call routing and integration with email and existing solutions. 
(WHITE PAPER) READ ABSTRACT |

Cisco Smart Designs: Build Profit into your Small Business Networks by Cisco Systems, Inc.

April 2010 - (Free Research)
Tired of building small business networks from scratch? Here's a way that's simpler, more effective and more profitable - for everbody. Read this white paper to learn about the features and business benefits of Cisco® Smart Designs. 
(PRODUCT OVERVIEW)

Advanced Authentication Methods: Software vs Hardware by CA Technologies.

June 2011 - (Free Research)
View this webcast to discover the advantages of a software-based authentication solution and how it can help your organization extend strong authentication to all of your employees, partners and customers in a secure, convenient, cost effective manner. 
(WEBCAST) READ ABSTRACT |

In the Customers' Words: Application Integration and Service-Oriented Architecture by Oracle Corporation

October 2013 - (Free Research)
Enterprises across all industries turn to service-oriented architecture (SOA) to reduce the complexity and accelerate the delivery of new composite applications, but it's often difficult to choose the right tools for SOA. In this interactive e-book, get an overview of one technology -- the Oracle SOA Suite -- in the customers' words. 
(EBOOK) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

Trends and Changes Affecting Cloud Services by Oracle Corporation

October 2012 - (Free Research)
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors. 
(WHITE PAPER) READ ABSTRACT |

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