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A smarter approach to CRM: An IBM perspective by IBM

February 15, 2012 - (Free Research)
With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM

May 2008 - (Free Research)
This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations. 
(WHITE PAPER)

Securing Your Business with Your Network: Security Made Simple by Cisco Systems, Inc.

December 2006 - (Free Research)
Network security is essential for your business because it allows employees and vendors to access company voice and data services over a secure network connection, wherever they may be located. Read this paper to learn how to secure your business network 
(BROCHURE) READ ABSTRACT |

How Analytics Bring Organizations Closer to Their Customers by IBM

April 2012 - (Free Research)
Analytics offer insight and can help you make better, smarter decisions - both of which can enable positive customer experiences. In today's wide-open business environment, customers have plenty to choose from. This paper explains why using analytics to your advantage is key to fostering successful customer relationships. 
(WHITE PAPER) READ ABSTRACT |

Surviving and Thriving in the Customer-Driven Age by Oracle Corporation

September 2008 - (Free Research)
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. 
(WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards. 
(WHITE PAPER) READ ABSTRACT |

Gartner's Magic Quadrant for Security Information and Event Management 2008 by RSA, The Security Division of EMC

October 2008 - (Free Research)
Read this report to learn how to find an optimal SIEM solution that will support the real-time log collection, is scalable, easy to deploy and will be easy to support and maintain. 
(WHITE PAPER) READ ABSTRACT |

Introducing the Next Generation of SPARC Servers E-Book by Oracle Corporation

April 2012 - (Free Research)
Discover the benefits of Oracle's new SPARC T4 servers and how they deliver world record performance for a wide range of enterprise applications, and offer enhanced reliability and security, improved virtualization tools, and reduced costs. View this e-book packed with valuable information, customer success stories, and a 3D demo. 
(EBOOK)

Managing the Entire Database Security & Compliance Lifecycle with IBM InfoSphere Guardium by IBM

September 2010 - (Free Research)
Read this paper to find out what solutions optimize operational efficiency with a scalable, multi-tier architecture that automates and centralizes compliance controls across your entire application and database infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Delivering omni-channel shopping by Hewlett-Packard Limited

February 2014 - (Free Research)
This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

ComputerWeekly Special Report: Unlock the Business Benefits of Digitisation by Hewlett-Packard Limited

February 2014 - (Free Research)
In this expert report from ComputerWeekly, learn about the digitization imperative and how your organization can revolutionize customer experiences. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence Services and Solutions by Accenture

Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service. 
(SOFTWARE PRODUCT)

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc.

June 2012 - (Free Research)
This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses. 
(EGUIDE) READ ABSTRACT |

Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 2011 - (Free Research)
Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings. 
(CASE STUDY) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

Collaborative Reporting Architecture by Actuate

January 2008 - (Free Research)
The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... 
(WHITE PAPER) READ ABSTRACT |

Social Intelligence Approaches to Support Four Core Customer Scenarios by Hewlett-Packard Company

April 2013 - (Free Research)
This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence. 
(WHITE PAPER) READ ABSTRACT |

Bringing Personalized Financial Services to Farmers by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee. 
(VIDEOCAST)

Inside the Midmarket: A 2011 Perspective - An environment like no other - IBM Worldwide Study by IBM

October 2011 - (Free Research)
In our increasingly intelligent, instrumented, and interconnected world, midsize businesses are finding new ways to use information and technology to be smarter about how they work, where they invest, and the way they interact with their customers. 
(WHITE PAPER) READ ABSTRACT |

HP Social Enterprise Services by Hewlett-Packard Limited

December 2012 - (Free Research)
Social networks have revolutionized the way that today's customers gain information and make buying decisions. This brief video introduces a social enterprise service that enables your organization to effectively harness and exploit social information. 
(WEBCAST) READ ABSTRACT |

Iron Mountain Customers Share Compliance, Litigation and Discovery Best Practices by Iron Mountain

August 2012 - (Free Research)
This paper showcases how customers of the world's largest records management consulting practice address their own compliance and discovery requirements with the help of this company's intellectual property, practical advice and best practices. Read on to access short testimonials and descriptions of the services available. 
(WHITE PAPER) READ ABSTRACT |

Transaction integrity: The key to customer retention by Iron Mountain

March 2012 - (Free Research)
Read this insightful paper now to learn about the challenges surrounding the proper management of transaction documents, the benefits of optimized transaction protection and leveraging partners for storage and retrieval, individual case studies and so much more. 
(WHITE PAPER) READ ABSTRACT |

Get the Facts: Real-Time, On-Demand Information for Business Intelligence and Data Integration by Vision Solutions

December 2008 - (Free Research)
This white paper shows how a software-based data replication solution can drive value by providing simplified, on-demand enterprise-wide data sharing and right-time data integration for any business. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

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