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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 23, 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

December 01, 2003 - (Free Research)
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
(WHITE PAPER) READ ABSTRACT |

HP Publishes First Social eBook On Next-Generation Enterprise with Jive-Powered Customer Community by Jive Software

June 24, 2013 - (Free Research)
In this resource learn about HP's Enterprise 20/20, a collaborative online experience that features a social ebook and Jive-powered public community, where community members participate in a wide variety of discussions about the future of the world, technology and business. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD

March 07, 2011 - (Free Research)
Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise. 
(WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 29, 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

The Business Case for a Next-Generation SIEM: Delivering Operational Efficiency and Lower Costs Through An Integrated Approach to Network Security Management by Q1 Labs, an IBM Company

October 07, 2010 - (Free Research)
The selection of the most effective IT technology is a major concern for companies of all sizes, across almost every industry. Read this white paper to learn more about how Q1 Labs' next-generation security information and event management solutions can help protect your IT assets at a lower cost to the company. 
(WHITE PAPER) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 15, 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

Next-generation servers put to the test by Dell, Inc. and Intel®

December 28, 2012 - (Free Research)
This white paper presents the features and capabilities of the 12th generation Dell PowerEdge server portfolio and how these advancements can improve your operational performance. 
(WHITE PAPER) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation

November 2008 - (Free Research)
Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. 
(WHITE PAPER) READ ABSTRACT |

User-ID Linked with Next-Generation Firewalls Improves Network Visibility and Controls by Palo Alto Networks

November 2012 - (Free Research)
This white paper highlights a security solution that integrates existing enterprise directory services with next-generation firewalls so application activity and policies are linked directly with users or groups. Read on to learn how user-based analysis, reporting, and forensics can improve visibility and protection. 
(WHITE PAPER) READ ABSTRACT |

Case Study: A Large Multi–Program National Laboratory Stays Ahead of Next-Generation Malware By Deploying FireEye Web Malware Protection System by FireEye

May 2011 - (Free Research)
This case study will outline how one company trusted FireEye's Web Malware Protection System to guard their highly sensitive information and how well the system performed. You will also learn about the features the security solutions contains and how it could be perfect for your business.   
(CASE STUDY) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com

November 2011 - (Free Research)
In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

Definitive Guide to Next Generation Network Access Control by ForeScout Technologies, Inc.

April 2014 - (Free Research)
This in-depth guide provides valuable insight on next-generation network access control and how it can help your network remain secure, while enhancing performance. 
(WHITE PAPER) READ ABSTRACT |

SharePoint 2010: The Future of Enterprise Content Management by AvePoint, Inc.

February 2011 - (Free Research)
This paper discusses ECM’s key objectives, vital ECM functions, SharePoint’s native ECM capabilities, and how AvePoint’s DocAve Software Platform helps unleash the platform’s full potential with regard to ECM initiatives. 
(WHITE PAPER) READ ABSTRACT |

Mobility, Virtualization and the Next-Generation Workplace by Cisco Systems, Inc.

June 2012 - (Free Research)
By reading this report from Forrester Consulting, you’ll gain an understanding of the benefits, challenges and timelines for implementing workspace initiatives such as BYOD programs as well as collaboration, desktop virtualization, app virtualization and security solutions. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation API Delivery Platform : How to Use an API Server to Manage, Deliver and Secure APIs by Vordel now part of Axway

April 2013 - (Free Research)
In this white paper, discover the next generation of APIs: API delivery platforms and servers. Read on for more information and details on API management, security, and delivery, the next generation of application architecture, key app design and usage changes, and more. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail by Hewlett-Packard Limited

February 2013 - (Free Research)
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. 
(WHITE PAPER) READ ABSTRACT |

Buyer's Criteria for Next-Generation Network Security by Sourcefire

December 2013 - (Free Research)
This whitepaper outlines current factors driving organizations to look at next-generation networking solutions and offers analysis on the capabilities of these new technologies. 
(WHITE PAPER) READ ABSTRACT |

Next-generation firewalls are mainstream: What to expect by Palo Alto Networks

March 2012 - (Free Research)
Today, as enterprises increasingly implement next-generation firewalls, there are a number of kinks that must be addressed. In this e-guide, explore the ins and outs of next-generation firewalls including the potential implementation headaches and how to overcome them. 
(EGUIDE) READ ABSTRACT |

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