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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 23, 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation

November 2008 - (Free Research)
Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

December 2003 - (Free Research)
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
(WHITE PAPER) READ ABSTRACT |

A Foundation for Next-Generation Data Center Security by Citrix

September 2012 - (Free Research)
This white paper introduces an application delivery controller (ADC) that builds enterprise cloud networks using existing datacenter infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail by Hewlett-Packard Limited

February 2013 - (Free Research)
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. 
(WHITE PAPER) READ ABSTRACT |

HP Publishes First Social eBook On Next-Generation Enterprise with Jive-Powered Customer Community by Jive Software

June 2013 - (Free Research)
In this resource learn about HP's Enterprise 20/20, a collaborative online experience that features a social ebook and Jive-powered public community, where community members participate in a wide variety of discussions about the future of the world, technology and business. 
(WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation WAN Optimization Is Happening Now by BlueCoat

August 2011 - (Free Research)
Discover what Forrester Consulting is saying about next generation WAN optimization in this technology adoption profile commissioned by Blue Coat. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD

March 2011 - (Free Research)
Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise. 
(WHITE PAPER) READ ABSTRACT |

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel®

June 2010 - (Free Research)
Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel®

April 2010 - (Free Research)
Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance. 
(PRODUCT OVERVIEW) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

The Business Case for a Next-Generation SIEM: Delivering Operational Efficiency and Lower Costs Through An Integrated Approach to Network Security Management by Q1 Labs, an IBM Company

October 2010 - (Free Research)
The selection of the most effective IT technology is a major concern for companies of all sizes, across almost every industry. Read this white paper to learn more about how Q1 Labs' next-generation security information and event management solutions can help protect your IT assets at a lower cost to the company. 
(WHITE PAPER) READ ABSTRACT |

Fortinet’s Solution for the Enterprise Campus: High Performance Next Generation Firewall by Fortinet, Inc.

March 2014 - (Free Research)
This whitepaper explores major trends behind next-generation firewalls and how you can ensure network security while still enabling your employees. 
(WHITE PAPER) READ ABSTRACT |

Next-generation servers put to the test by Dell, Inc. and Intel®

December 2012 - (Free Research)
This white paper presents the features and capabilities of the 12th generation Dell PowerEdge server portfolio and how these advancements can improve your operational performance. 
(WHITE PAPER) READ ABSTRACT |

Next-gen Application Delivery Controllers: An Intelligent Path to Active-Active Clusters by Citrix

May 2014 - (Free Research)
This informative guide explores the role of these next-generation ADCs and provides insight on their effectiveness. 
(WHITE PAPER) READ ABSTRACT |

Definitive Guide to Next Generation Network Access Control by ForeScout Technologies, Inc.

April 2014 - (Free Research)
This in-depth guide provides valuable insight on next-generation network access control and how it can help your network remain secure, while enhancing performance. 
(WHITE PAPER) READ ABSTRACT |

The Network Evolution University: Next Generation Networks by SearchNetworking.com

November 2011 - (Free Research)
In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

User-ID Linked with Next-Generation Firewalls Improves Network Visibility and Controls by Palo Alto Networks

November 2012 - (Free Research)
This white paper highlights a security solution that integrates existing enterprise directory services with next-generation firewalls so application activity and policies are linked directly with users or groups. Read on to learn how user-based analysis, reporting, and forensics can improve visibility and protection. 
(WHITE PAPER) READ ABSTRACT |

Case Study: A Large Multi–Program National Laboratory Stays Ahead of Next-Generation Malware By Deploying FireEye Web Malware Protection System by FireEye

May 2011 - (Free Research)
This case study will outline how one company trusted FireEye's Web Malware Protection System to guard their highly sensitive information and how well the system performed. You will also learn about the features the security solutions contains and how it could be perfect for your business.   
(CASE STUDY) READ ABSTRACT |

Gartner: The Need for Next-Generation WAN Optimization Solutions by BlueCoat

August 2011 - (Free Research)
Join Gartner Research VP Joe Skorupa as he navigates technical considerations and offers new ways to address your quality of service objectives. Learn how next generation WAN Op solutions can significantly reduce bandwidth costs, enable new SaaS and video initiatives, and optimize access to new business tools. 
(PODCAST) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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