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CRM Buyer’s Guide – 2011 Edition by SearchCRM June 02, 2011 - (Free Research) Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  (EBOOK)

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation September 2008 - (Free Research) Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.  (WHITE PAPER) READ ABSTRACT |

Benefits Management: How to increase the business value of your IT projects by ComputerWeekly.com February 2013 - (Free Research) This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business.  (BOOK) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.  (ESSENTIAL GUIDE) READ ABSTRACT |

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor March 2009 - (Free Research) In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations.  (EBOOK) READ ABSTRACT |

DataFlux Positioned in Leaders Quadrant of the 2010 Magic Quadrant for Data Quality Tools by DataFlux Corporation July 2010 - (Free Research) DataFlux was recently positioned by Gartner, Inc. in the Leaders Quadrant of its 2010 “Magic Quadrant for Data Quality Tools” report. Gartner’s Magic Quadrants evaluate vendors within a particular technology market based on their completeness of vision and ability to execute. Use this Magic Quadrant to understand the data quality tools market.  (ANALYST REPORT) READ ABSTRACT |

Technology value matrix : ERP by ComputerWeekly.com November 2012 - (Free Research) Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers.  (ANALYST REPORT) READ ABSTRACT |

Splunk for Business Intelligence by Splunk April 2012 - (Free Research) This paper uncovers how Splunk can be applied to a variety of business intelligence (BI) activities to allow your company real-time insight.  (WHITE PAPER) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com May 2013 - (Free Research) Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM).  (ESSENTIAL GUIDE) READ ABSTRACT |

Gartner Report: When is NetFlow Good Enough? by Riverbed Technology, Inc. March 2012 - (Free Research) Download this report to learn about how best to use flow and packet data sources for comprehensive network visibility.  (ANALYST REPORT) READ ABSTRACT |

Defining the 21st Century salesperson by SAP America, Inc. May 2012 - (Free Research) This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.  (WHITE PAPER) READ ABSTRACT |

The New Information Agenda: Do You Have One? by IBM May 2008 - (Free Research) This white paper defines the information agenda; describes key considerations and best practices in creating and implementing an information agenda.  (WHITE PAPER)

The State of Data Quality Today: An Information Difference Research Study by Pitney Bowes Business Insight August 2009 - (Free Research) This paper brings an in-depth look at the results of this survey and tries to clearly define and measure the state of data quality. Read this paper to learn what 193 respondents who completed the survey from all around the world had to say about the state of data quality.  (ANALYST REPORT) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com December 2010 - (Free Research) The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world.  (WHITE PAPER) READ ABSTRACT |

Microsoft catches up with iPad support for Dynamics CRM by ComputerWeekly.com April 2013 - (Free Research) Nucleus Research assesses Microsoft's long-awaited announcement for iPad support and new Yammer capabilities for Dynamics CRM.  (ANALYST REPORT) READ ABSTRACT |

Business Outcomes from Big Data by ComputerWeekly.com April 2013 - (Free Research) This research study from CEB evaluates the CIO's role in making big data attainable and useful for the business.  (ESSENTIAL GUIDE) READ ABSTRACT |

The value of mobile and social to CRM by ComputerWeekly.com March 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.  (ANALYST REPORT) READ ABSTRACT |

It's all about customer satisfaction by Hewlett-Packard Limited May 2013 - (Free Research) This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives.  (WEBCAST) READ ABSTRACT |

Gartner Report: Vendors in Application Aware Network Performance Management Space by Riverbed Technology, Inc. April 2012 - (Free Research) Application-aware network performance management (NPM) products provide deep views into apps and use patterns, and user-centric performance views. Network packet broker (NPB) products ease implementation and management of NPM and related technologies.   Download this vendor analysis to learn about the expanding NPM and NPB markets.  (ANALYST REPORT) READ ABSTRACT |

The ROI of Social CRM by ComputerWeekly.com August 2012 - (Free Research) This analyst report from Nucleus Research shows that businesses can achieve a significant return on investment by adding social media to their CRM deployments  (ANALYST REPORT) READ ABSTRACT |

The Demise in Effectiveness of Signature and Heuristic Based Antivirus by ComputerWeekly.com February 2013 - (Free Research) Anti-virus technology is failing to protect organisations from malicious attacks. Security professionals should look at alternative strategies, the NNC group argues in this report.  (ESSENTIAL GUIDE) READ ABSTRACT |

2012-2013 IT Budget Benchmark by ComputerWeekly.com December 2012 - (Free Research) This in-depth research from business advisory group CEB assesses IT spending plans in 2013 based on a survey of 180 large international businesses.  (IT BRIEFING) READ ABSTRACT |

Unified Communications Buyer’s Guide by ShoreTel May 2011 - (Free Research) The Unified Communications Buyer's Guide offers complete information to help you compare your options, including guidance to help you evaluate solutions and best practices for getting the most out of your UC vendor.  (WHITE PAPER) READ ABSTRACT |

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

CRM Initiatives for Improved Customer Experience by Limelight Networks, Inc. January 2013 - (Free Research) Usually when deciding between CRM platforms businesses focused on the deployment method: cloud vs. on-premise. However, as bolstering the customer experience grows in importance, savvy companies are focusing their attention of the features the platform has to offer. Read on to learn which features should be considered in your buying decision.  (EGUIDE) READ ABSTRACT |

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