In a special interview with TouchPoints TV, Rochelle Schard, Director of Marketing for Infor, shared her first impressions of the NRF's BIG Show. Watch this videocast now to get an insider’s look at the conference and Infor’s latest tools and tactics for workforce management (WFM). 

This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns. 

As enterprises turn to server virtualization to enhance IT flexibility while reducing costs, Server virtualization solutions such as VMware Infrastructure software are helping organizations achieve those goals by abstracting applications from physical resources. Read this paper for 7 Ways Dell Compellent Optimizes VMware Server Virtualization. 

This paper demonstrates that RAID 6 is less capable to prevent data loss with today's large capacity SATA and SAS HDDs. It will also share Oracle's designs to mitigate this risk. The integrity of customers' data is in jeopardy if these large capacity SATA/SAS HDDs are simply packaged into a RAID 6 group without additional mitigation. 

This Oracle white paper describes the application of Oracle VM Server for SPARC to implement high-capacity enterprise systems. 

Stanley Elevator needed to overcome storage capacity constraints as well as data protection and management challenges posed by its direct-attached storage (DAS) and legacy server environment. Read here how Dell helped them achieve their goals. 

The Pillar Axiom 600 system delivers business-critical, deterministic Quality of Service consistent with the business value of the application and its data. It eliminates the requirement to overbuy and under-utilize storage to buffer against application interference in a multi-tenancy shared storage system. Read this white paper to learn more. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers. 

This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 

This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation. 

Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty. 

Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.