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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Successfully Mitigating Corporate Risk by AT&T Corp

April 05, 2010 - (Free Research)
This paper discusses how to help reduce risk and successfully manage your security infrastructure through conducting vulnerability assessments, using discovery tools, adopting centralized policy setting and event correlation, and taking a cohesive approach to updating network equipment. 
(WHITE PAPER)

The Opportunities and Risks of Multi Tier Supply Chains by SAP America, Inc.

August 31, 2010 - (Free Research)
Explore new thinking on how to manage the increasing complexity of today's supply chains – and how leading companies are evolving their approach to encompass multitier business networks enabled by electronic data exchange. They are jettisoning traditional EDI for simpler, more affordable automation techniques. 
(WHITE PAPER) READ ABSTRACT |

Web Threats: Challenges and Solutions by Trend Micro, Inc.

January 12, 2009 - (Free Research)
Read this white paper to better understand Web threats and their impacts, as well as why conventional methods fail to protect against these threats and the characteristics of a new approach required to ensure security, regulatory compliance, and business continuity. 
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Simplifying the Scope of the PCI Audit: How Cross-Platform Server Isolation Helps Retailers Achieve Compliance by Apani

February 2008 - (Free Research)
This paper will describe how Apani EpiForce can solve key aspects of the PCI compliance challenge. Apani® EpiForce® proactively eliminates vulnerabilities within the corporate network by isolating computers and the business-critical data, personal information and intellectual property stored on them into logical security zones. 
(ARTICLE) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

The Art, Act and Science of Knowing by SAS

July 2010 - (Free Research)
We are now exiting a historical moment of under managed and only occasionally acted-upon information to an environment requiring much more active, much more intense, much more aggressive information management. You as an executive will be held much more accountable for your data management behaviors. Read this white paper to learn more. 
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Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online

June 2009 - (Free Research)
Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. 
(CASE STUDY) READ ABSTRACT |

Mobility is Sweeping Across the Enterprise by SAP America, Inc.

March 2011 - (Free Research)
Learn about the momentum behind enterprise mobility and about SAP's plans for keeping up. 
(WHITE PAPER) READ ABSTRACT |

Text Analytics: Two Worlds Collide by SAS

July 2010 - (Free Research)
We're all suffering from information overload. We can’t consume the volume of information that we receive every day, so if we think it might be valuable, we try to file it in a safe place for use at some time in the future. Read this white paper to learn more about the latest mashup for business analysts, Text Analytics. 
(WHITE PAPER) READ ABSTRACT |

E-Book: How to Lose Customers in Five Easy Steps by SAS

August 2009 - (Free Research)
This paper presents the five most common practices that result in losing the customer and how to avoid those pitfalls. You'll also learn how smarter customer interactions and more customer-centric measures can help you deepen and grow relationships with your most valuable customers. 
(EBOOK) READ ABSTRACT |

Mobile Optimization – It’s Now or Never by AT&T Corp

September 2011 - (Free Research)
Read this article to discover best practices for creating a a consumer-friendly, mobile shopping experience. 
(WHITE PAPER)

Enterprises Embrace Rich Media Development with ECDNs by AT&T Corp

April 2010 - (Free Research)
This AT&T paper shows, ECDN technologies not only reduce WAN bandwidth consumption, they can also reap productivity gains. Read on to find out more. 
(WHITE PAPER)

Enabling the Pervasive Wireless Campus for K-12 Schools by Brocade

December 2011 - (Free Research)
Brocade Mobility enterprise Wireless LAN (WLAN) solutions, featuring support for 802.11n-based wireless networking, can help K-12 districts efficiently contain costs and lay the foundation for future growth. 
(WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

Rich Internet Applications: Design, Measurement, and Management Challenges by Keynote Systems

February 2008 - (Free Research)
This white paper details the evolution of traditional Web pages and applications, discussing the defining attributes of the emerging class of Rich Internet Applications (RIAs). 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Computing System and EMC VNXe3300 Unified Storage System: An Ideal Solution for SMB Server Consolidation by EMC Backup and Recovery Solutions

June 2011 - (Free Research)
Learn how the outstanding computer power and memory capabilities of its UCS C250 M2 Extended-Memory Rack Mount Server joined with the high-performance EMC VNXe3300 system can support thousands of e-commerce order transactions per minute, serve thousands of web pages, and support thousands of mail users simultaneously in today’s SMBs. 
(WHITE PAPER) READ ABSTRACT |

Business Fitness Gets in Shape with GoToMeeting Corporate with GoToWebinar by Citrix Online

March 2009 - (Free Research)
This new case study explores how Citrix® GoToMeeting® Corporate with GoToWebinar® has transformed Business Fitness's sales and marketing efforts, enabling the company to significantly reduce costs, speed up the sales cycle and vastly improve nurturing efforts. 
(CASE STUDY) READ ABSTRACT |

Delivering Quality Leads, Not Just Quantity: The Interactive Value of Webinars by Citrix Online

December 2008 - (Free Research)
Using interactive media such as Webinars can help marketers effectively balance quality with quantity when it comes to lead generation. Download the white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc.

December 2011 - (Free Research)
This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program. 
(WHITE PAPER) READ ABSTRACT |

IDC Whitepaper: SAP Customers Move to Managed Cloud Services to Cut Costs and Improve Efficiency of B2B Integration by SAP America, Inc.

May 2012 - (Free Research)
This white paper examines how SAP customers improved B2B integration by implementing a cloud-based solution - SAP Information Interchange OnDemand - and the reasons, challenges, and benefits behind doing so. 
(WHITE PAPER) READ ABSTRACT |

Reverse Auction Best Practices by SAP America, Inc.

February 2011 - (Free Research)
Reverse auctions are a key tool that sourcing organizations can use to bring about huge success if executed along with a well-defined sourcing process. Careful thought and planning must precede an auction event in order to achieve double-digit price compression. 
(WHITE PAPER) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc.

June 2009 - (Free Research)
Use the survey results in this paper from the TheSocialCustomer.com to find out how organizations are utilizing social channels to engage their customers, and integrate these methods into your own customer experience strategy. 
(WHITE PAPER) READ ABSTRACT |

Customers, Not Cars, Now Drive Auto Importer’s Strategy by SAP America, Inc.

July 2011 - (Free Research)
This case study spotlights Colmobil Corp., one of Israel's leading importer and distributor of cars, trucks and buses, and their experience reorganizing their business around customers instead of vehicles. Inside, discover the tools they used to help them with this transformation, as well as the impressive results. 
(CASE STUDY) READ ABSTRACT |

Nine Easy Steps for a Quick Customer Experience Tune-Up by SAP America, Inc.

July 2011 - (Free Research)
As competitors begin to offer comparable products, the customer experience (CE) becomes the new imperative for ensuring customer loyalty and satisfaction. This white paper provides nine easy steps for a quick customer experience tune-up. Use these helpful tips to start improving your customer experience today. 
(WHITE PAPER) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc.

July 2011 - (Free Research)
This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. 
(WHITE PAPER) READ ABSTRACT |

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