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eGuide: Understanding the business case for in-memory technology by Hewlett-Packard Limited
September 10, 2012 - (Free Research)
In-memory analytics technology is impressive, but is it really necessary right now for small to midsize businesses (SMBs)? Would an investment provide a true competitive advantage? And what are some ways it be leveraged? Read this e-guide to find expert insight on these questions and get the inside scoop on the rise of in-memory technology.
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VOKE Market Snapshot Report - Lifecycle Virtualization by CA Technologies
November 07, 2011 - (Free Research)
This informative resource explores how life cycle virtualization accelerates the software development life cycle while lowering costs, increasing quality, delivering a faster time-to-market, and reducing defects.
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Big Data Analytics - Meeting Business Needs and Raising IT’s Profile in the Organization by SAS Institute Inc.
March 14, 2013 - (Free Research)
IT has long played a reactionary role in company analytics initiatives, but with new challenges that big data presents, CIOs can lead their company by implementing a strategic, business-enabling technology. Read this resource to learn how CIOs can implement a strategic big data analytics architecture that supports overall business initiatives.
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Deep Dive Into Solid State Storage Technology by Storage Decisions
June 01, 2009 - (Free Research)
This presentation is an in-depth look at the architectures and technologies of solid state storage devices. The presentation will describe solid state in detail, and compare solid state with traditional magnetic media.
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Using Social Media to Win Over Customers by SearchCRM
March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist
July 28, 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.
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Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.
January 26, 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
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Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.
July 27, 2011 - (Free Research)
This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations.
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DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
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Humanising the Service Desk by LogMeIn, Inc.
May 10, 2011 - (Free Research)
Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Cisco PIX 501 Security Appliance by Cisco Systems, Inc.
The Cisco® PIX® 501 Security Appliance delivers enterprise-class security for small office and teleworker environments, in a reliable, easy-to-deploy purpose-built appliance.
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Dell Poweredge C5125 Microserver Product Info by Dell, Inc. and AMD
December 2011 - (Free Research)
Tap into the concentrated power of the Dell PowerEdge C5125 microserver. Pack up to 12 PowerEdge C5125 microservers in a 3U chassis to promote efficient power use and help lower costs.
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TimeSummit by Exaktime
Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.
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