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Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 21, 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Increase in digital info creates need for more advanced storage management by IBM

July 31, 2012 - (Free Research)
Access this white paper to learn about a storage management approach to effectively manage storage systems and drive business forward. Read now to discover more. 
(WHITE PAPER) READ ABSTRACT |

Social Media Analytics Software Pulls Useful Info out of Online Muddle by IBM

March 14, 2013 - (Free Research)
In this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases. 
(EGUIDE) READ ABSTRACT |

Securing Cloud Computing For Enterprise Collaboration by IntraLinks, Inc

April 21, 2014 - (Free Research)
Consult the following white paper to explore the current state of security in the cloud as well as what you need to look for when selecting an appropriate vendor for your business. Learn about the 4 security areas that need to be covered, tips for getting info from service providers, security check lists, and more. 
(WHITE PAPER) READ ABSTRACT |

Reduce Storage Costs with Enterprise Info Archiving by CommVault Systems, Inc.

November 11, 2013 - (Free Research)
This in-depth resource provided by Gartner evaluates 22 vendors in the enterprise info archiving market by highlighting their strengths, weaknesses, and completeness of vision. Read on to see where each vendor is headed, and which vendors to watch. 
(RESOURCE) READ ABSTRACT |

Four Critically Important Things to Know About Hyper-V Backups by Symantec Corporation

February 07, 2014 - (Free Research)
Take a look at this expert e-guide to find out the critical details of must-have Hyper-V information, and how it will help you select the best backup solution for your environment. 
(EGUIDE) READ ABSTRACT |

ExaGrid Systems Named Champion in Disk Backup Vendor Landscape by Info-Tech Research Group by ExaGrid Systems, Inc.

February 07, 2012 - (Free Research)
As a Disk Backup Champion, ExaGrid received the highest rating from Info-Tech Research Group for its exceptional product architecture and overall vendor score highlighting the company’s ‘exemplary’ strategy and strong viability, reach and channel. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Backup and Recovery for Enterprise Applications in VMWare Environments by EMC Corporation

March 31, 2011 - (Free Research)
This ESG white paper is your key to improving backup operations in your virtual environment. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

API Design: How to Properly Build an Application Program Interface by IBM

April 04, 2014 - (Free Research)
What should you keep in mind while creating APIs? Find out in this expert Solution Spotlight, where you'll receive guidelines for building an API the right way to achieve functional integration and developer loyalty. 
(EGUIDE) READ ABSTRACT |

Outperforming in a data-rich, hyper-connected world by IBM

August 08, 2012 - (Free Research)
This paper outlines the results of a survey conducted amongst more than 1,100 executives across nine industries in 64 countries on their ability to capture data, share insights and take actions based on what they learn. Read this now to discover how other companies are harnessing and handling their data and learn how you can follow a similar path. 
(WHITE PAPER) READ ABSTRACT |

Five Steps for Easier—and More Effective—IT Inventorying by Dell and Microsoft

March 25, 2014 - (Free Research)
This white paper provides 5 key steps that make inventorying both hardware and software assets easier, more effective and more accurate. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Backup and Storage Considerations for Server Virtualization with Hyper-V by Dell and Microsoft

December 22, 2010 - (Free Research)
Virtualization has unique requirements when it comes to backup and storage. Explore various disaster recovery strategies for virtualized Windows environments and discover the latest tools and utilities that have emerged in the market. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Sybase PowerDesigner for information architecture by Sybase, an SAP company

April 16, 2012 - (Free Research)
<p>This paper explains how modeling information architecture (IA) can help reduce the costs associated with data management. Read this now and learn about the benefits of implementing IA and how Sybase's option offers modeling support for database design and enterprise architecture.</p> <p> </p> 
(WHITE PAPER) READ ABSTRACT |

Five Steps to Ensuring a Successful VoIP Migration by inContact

September 22, 2010 - (Free Research)
This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you. 
(WHITE PAPER) READ ABSTRACT |

IMS Ready and Raring to Go: A New World of Voice, Video, and Data by F5 Networks

August 2007 - (Free Research)
The beliefs that IMS architecture is nearly identical to SOA within the enterprise application development market are not without merit. Read this paper to learn the key differences. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Virtual Server Backup by CommVault Systems, Inc.

April 2012 - (Free Research)
Check out this Q&A with ESG analyst Mark Bowker for today's best practices regarding virtual server backup. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM

June 2011 - (Free Research)
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing. 
(WHITE PAPER) READ ABSTRACT |

CW+: Mobile Voice over IP - opportunities and threats by ComputerWeekly.com

December 2010 - (Free Research)
Voice remains the most important element within the broader mobile telecoms market; however several threats exist to this mainstay  of operator revenues.  Indeed, the role that voice plays in the telecommunications ecosystem  of the future will be very different from today owing to unprecedented structural, competitive and technology drivers. 
(WHITE PAPER) READ ABSTRACT |

How TCO Benefits Make Cloud Computing a No-Brainer for Many SMBs and Mid-Market Enterprises (2013) by NetSuite

February 2013 - (Free Research)
This resource analyzes the economic benefits of cloud computing in the ERP and CRM space, and details how embracing the cloud can be a competitive differentiator for SMBs. 
(WHITE PAPER) READ ABSTRACT |

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks

August 2007 - (Free Research)
The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. 
(WHITE PAPER) READ ABSTRACT |

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence by MegaPath Inc.

March 2010 - (Free Research)
Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper. 
(WHITE PAPER) READ ABSTRACT |

Transforming your voice, video and collaboration infrastructure: The IBM journey toward unified communications by IBM

December 2011 - (Free Research)
Access this whitepaper to learn more about unified communications in the workplace and how your company can transform your voice, video, and collaboration infrastructure. 
(WHITE PAPER) READ ABSTRACT |

SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

Preparing the WLAN for Voice Communications WP by Avaya Inc.

June 2008 - (Free Research)
Companies at the cutting edge are finding it takes planning to implement effectively and that some of their assumptions about the current state of their wireless. 
(WHITE PAPER) READ ABSTRACT |

Cisco 2800 Series by Cisco Systems, Inc.

The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. 
(HARDWARE PRODUCT)

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