WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Social Media Analytics Software Pulls Useful Info out of Online Muddle by IBM March 14, 2013 - (Free Research) In this white paper, see how unstructured and semi-structured data analytics are changing the relationship of businesses to their social media consumer bases.  (EGUIDE) READ ABSTRACT |

Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013 by IBM May 21, 2013 - (Free Research) Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.  (EVENT) READ ABSTRACT |

Cognos: FPM: How KPIs can help motivate and reward the right behavior - Paper #1 – Introduction - White Paper by IBM August 08, 2012 - (Free Research) This paper outlines the value of key performance indicators (KPIs) and why it's integral you set annual targets for each of them and measure performance against them rather than develop strategy maps and generate strategic action plans that drive performance improvement.  (WHITE PAPER) READ ABSTRACT |

Government analytics: Set goals, drive accountability and improve outcomes by IBM May 12, 2010 - (Free Research) Government agencies face more pressure than ever to find new ways of improving and reporting on their performance and outcomes. Analytics solutions can help, letting staff understand the results of spending, track progress against goals and share info with citizens. This paper outlines the many applications of analytics for public organizations.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

Big Data Meets Big Data Analytics by SAS Institute Inc. July 23, 2012 - (Free Research) The amount of info created and replicated in 2011 was set to surpass 1.8 zettabytes. This paper outlines strategies and methods for data management that enable you to gain the most value from your information. Read on to learn 3 technologies for extracting value from big data, an info management option featuring high performance analytics and more.  (WHITE PAPER) READ ABSTRACT |

eGuide: Understanding the business case for in-memory technology by Hewlett-Packard Limited September 10, 2012 - (Free Research) In-memory analytics technology is impressive, but is it really necessary right now for small to midsize businesses (SMBs)? Would an investment provide a true competitive advantage? And what are some ways it be leveraged? Read this e-guide to find expert insight on these questions and get the inside scoop on the rise of in-memory technology.  (EGUIDE) READ ABSTRACT |

Data Insight QAS Data Sets Guide by QAS (E-mail this company) July 31, 2012 - (Free Research) Quality customer data is essential to the future success of your organization. Do you current customer data management practices help or hinder your business? Read on to learn about an innovative customer data quality management tool that supports a variety of customer data sets, including address data, international data, and many more.  (WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 12, 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

Tidal™ Enterprise Adapter for SAP® by Cisco Systems, Inc. January 24, 2011 - (Free Research) If your SAP® application requires a enterprise-wide, heterogeneous automation solution, Tidal™ Enterprise Scheduler is your remedy. Continue reading this data sheet to learn about the key benefits and features of Tidal Enterprise Adapter for SAP.  (DATA SHEET) READ ABSTRACT |

Data Quality Strategy: A Step-by-Step Approach by SAP America, Inc. February 01, 2010 - (Free Research) Learn about the importance of having a data quality strategy and setting the overall goals. The six factors of data are also explained in detail and how to tie it together for implementation.  (WHITE PAPER) READ ABSTRACT |

Info-Tech Quality Management and Test Champion Report by IBM April 18, 2013 - (Free Research) Today, applications are becoming more and more popular and widespread across on-premise, Web, mobile and cloud domains. As a result, software testing suites have to answer to the demand for enhanced support and usability in dispersed domains. Read this white paper to learn more about how to conduct and scale testing with new developments.  (WHITE PAPER) READ ABSTRACT |

Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation August 01, 2008 - (Free Research) IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and its benefits.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp. February 17, 2010 - (Free Research) In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.  (WHITE PAPER) READ ABSTRACT |

Microsoft Dynamics CRM Trial Page by Microsoft October 24, 2011 - (Free Research) Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.  (DEMO) READ ABSTRACT |

Oracle Fusion CRM: The New Standard for CRM Customer Video by Oracle Corporation October 25, 2012 - (Free Research) Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility.  (WEBCAST) READ ABSTRACT |

The top 10 secrets to using data mining to succeed at CRM: Discover proven strategies and best practices by IBM April 16, 2012 - (Free Research) This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.  (WHITE PAPER) READ ABSTRACT |

Mobile Solutions On-The-Go And Ready For Action by AT&T Corp October 13, 2010 - (Free Research) Wireless technology provides access to critical information in real-time, eliminating friction from the processes, and driving productivity. Cost-effective, easy-to-implement solutions are now available with off-the-shelf software, dramatically improved networks and a broad selection of business devices — for every worker and every type of work.  (WHITE PAPER)

August 2011 SharePoint eZine: PRACTICAL IT STRATEGIES FOR ENTERPRISE COLLABORATION by SearchContentManagement June 30, 2011 - (Free Research) In this edition of our quarterly SharePoint e-zine, you'll find expert advice on setting up a successful SharePoint 2010 programs, avoiding user-adoption problems and using the latest administrative features to wrangle good performance.  (EZINE)

Five Steps to Ensuring a Successful VoIP Migration by inContact September 22, 2010 - (Free Research) This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.  (WHITE PAPER) READ ABSTRACT |

TimeSummit by Exaktime Time and attendance records collected in your JobClocks and/or PocketClocks are easily transferred into TimeSummit software, automatically assembled and presented to you in clear, concise reports.  (SOFTWARE PRODUCT)

Why CRM? The Business Case for Customer Relationship Management by Oracle Corporation July 2006 - (Free Research) Organizations are adopting CRM solutions because they understand that having the technology to execute a customer-centric strategy is a business imperative. Learn the strategic value of CRM -- increased revenue, productivity, and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Gartner Magic Quadrant reveals fragmented social CRM market by Infor CRM February 2012 - (Free Research) This tip guide provides you with Gartner's expert insights into this fragmented social CRM market and predictions for the future of social CRM from their 2011 Magic Quadrant for Social CRM.  (EGUIDE) READ ABSTRACT |

Connect and Empower Mobile Salespeople by Oracle Corporation June 2009 - (Free Research) Read this white paper to learn how a lightweight mobile CRM application - more task - than system-focused - can actually provide useful information and encourage salespeople to utilize it.  (WHITE PAPER) READ ABSTRACT |

Surviving and Thriving in the Customer-Driven Age by Oracle Corporation September 2008 - (Free Research) The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.  (WHITE PAPER) READ ABSTRACT |

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