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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc. September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.  (WHITE PAPER) READ ABSTRACT |

Boosting Efficiency with IT Process Automation by CA Technologies. June 2008 - (Free Research) As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.  (WHITE PAPER) READ ABSTRACT |

International Transportation Management Benchmark Study:Winners See Strategic Value of Visibility by SAP America, Inc. January 2012 - (Free Research) This third annual study examines how successful firms are managing international transportation and emerging trends in the industry.  (WHITE PAPER) READ ABSTRACT |

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.  (WHITE PAPER) READ ABSTRACT |

Creating Business Value with Communication-Enabled CRM Processes by SAP America, Inc. September 2008 - (Free Research) In this paper learn how companies can overcome the limitations in marketing, sales, and service processes by pursuing communication-enabled business processes (CEBPs)–enabled by communication systems that are integrated with business applications.  (WHITE PAPER) READ ABSTRACT |

Sharpen your focus on core business goals: Business Process Outsourcing by Hewlett-Packard Limited January 2012 - (Free Research) Read this paper to learn about HP's extensive Business Process Outsourcing offerings.  (WHITE PAPER) READ ABSTRACT |

Tips on Applying for and Passing the PMP or CAPM Exam: Updated for PMBOK 4th Edition by Global Knowledge January 2007 - (Free Research) This white paper outlines the application process for both the PMP and CAPM exams, explains the composition of the exam questions, provides tips for successfully passing the exam, and lists the requirements to maintain certification.  (WHITE PAPER) READ ABSTRACT |

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company April 2008 - (Free Research) This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage.  (WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Process-Driven Business Intelligence: Building Smarter Business Processes by Information Builders Inc. (E-mail this company) November 2006 - (Free Research) Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes.  (WHITE PAPER) READ ABSTRACT |

JRules 6.0 - Putting Rules That Define The Business Back Into The Hands of The Business by ILOG, an IBM Company May 2008 - (Free Research) ILOG's Business Rules Management System, or JRules, provides a full function business rule management system that enables all business rules to be externalized. This allows the business to develop the rules directly, ensuring the rules accurately reflect the business policies.  (WHITE PAPER) READ ABSTRACT |

Improving Service in Volatile Markets by Microsoft September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes.  (WHITE PAPER)

Microsoft MS Dynamics Partner Industry Supplement: Efficient Methods for IEM by Microsoft September 2008 - (Free Research) To compete head on, industrial equipment manufacturers are adopting new software and business processes that can help them reduce costs and raise margins while satisfying customer demands.  (WHITE PAPER)

Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies. September 2008 - (Free Research) Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members.  (WHITE PAPER) READ ABSTRACT |

GFI FAXmaker for Exchange/SMTP/Lotus -- 30-day Trial by GFI Software November 2007 - (Free Research) Fax servers can make sending and receiving faxes an efficient, simple and cheaper process. The problems with manual faxing are solved because GFI FAXmaker allows users to receive and send faxes directly from their email client. Download this 30-day trial version to see how GFI FAXmaker can save valuable time for IT administrators and managers.  (DEMO)

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT)

Network Equipment Testing : How to Effectively Manage its Complexity by Fanfare February 2007 - (Free Research) This report examines the people, process and technology supporting network equipment testing. It provides insight on how various companies measure the value testing delivers during release process. Voke. Inc, also provides recommendations on resolving the growing challenges for testing organizations.  (ANALYST REPORT) READ ABSTRACT |

Project Management Network Diagram: A Tool for Understanding the PM Life Cycle by Global Knowledge Network, Inc. December 2005 - (Free Research) This white paper will help you better understand the Project Management Life Cycle by introducing the Project Management Network Diagram (PM Network Diagram) from Global Knowledge. This diagram provides a visual illustration of the life cycle and can help you prepare for the PMP exam.  (WHITE PAPER) READ ABSTRACT |

Leading Automotive Supplier Accelerates Lean Operations with EnterpriseIQ by IQMS January 2011 - (Free Research) Nissen Chemitec America has utilized several different systems to manage enterprise operations but these systems weren’t designed to meet the specific needs of automotive injection molding suppliers. Nissen selected EnterpriseIQ because it meets manufacturing-specific functionality and automotive industry requirements in a single-database system.  (WHITE PAPER) READ ABSTRACT |

Ten Errors to Avoid When Commissioning a Data Center by APC by Schneider Electric February 2009 - (Free Research) This paper outlines the ten most common errors that prevent successful execution of the commissioning process.  (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.  (WHITE PAPER) READ ABSTRACT |

Protecting a Paperless office by Dell | EqualLogic December 2008 - (Free Research) By working with Dell, the Peterson Sullivan IT group achieved its goals of creating a consolidated and scalable IT environment with strong backup and disaster recovery strategies.  (CASE STUDY) READ ABSTRACT |

IT Must Innovate to Meet Rising Business Expectations by Centennial-Software July 2008 - (Free Research) Meeting business expectations can be tough, especially when trying to keep up with the dynamics of the IT industry. This white paper outlines today's top five ways to jumpstart your unified infrastructure management approach.  (WHITE PAPER) READ ABSTRACT |

IT Innovation without Breaking the Bank by Centennial-Software July 2008 - (Free Research) IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible, and generic IT processes are no longer effective.  (WEBCAST) READ ABSTRACT |

Before & After: Quantifying Business Rule Results in Key Banking Applications by ILOG, an IBM Company April 2008 - (Free Research) This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.  (WHITE PAPER) READ ABSTRACT |

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