The Smartphone market is characterised by increasing competition on one hand and healthy growth prospects in the medium-term on the  other. Barriers to entry are high for most players, owing to the global nature of the  mobile industry and the consequent financial strength required to enter the market. 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 

This white paper explains how users, managers, and network administrators view and utilize SharePoint. It also explains how SharePoint works for both SharePoint users and architects. 

View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. 

Virtualized iSCSI SANs are increasingly being chosen for virtual datacenter deployments because they help simplify storage management and overcome performance, scalability and cost barriers of traditional SAN architectures. 

Watch this video for a brief overview of the future-ready Dell/EMC CX4 Series arrays, focusing on the innovations, such as UltraFlex modular I/O and virtual provisioning of this highly flexible storage platform. 

This white paper discusses a set of tools for effective business rule management. Learn how to author, deploy and manage critical business rules with greater speed and efficiency. 

This white paper examines credit card fraud and details business rules-based fraud prevention and detection. 

This security runbook guides you through all stages of securing your system. Discover the importance of a company-wide commitment to security. 

Watch this expert Podcast to discover how you can confidently manage the explosive data growth and avoid the pitfalls of single server-based backup. 

Storage systems are severely susceptible to attack and it is time for organizations to rethink their security tactics. Read this eGuide to learn about concepts regarding storage security and solutions like encryption that can help defend against attack. 

Do you ever wonder how potential buyers view the strategic approaches and tactics you commonly use to entice them? In this Webcast, KnowledgeStorm and SiriusDecisions present the results of a new research study that examine the efficacy of demand creation.