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Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower

February 2008 - (Free Research)
A key element and requirement for optimization is the ability to manage field resources. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks

April 2010 - (Free Research)
Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance. 
(WHITE PAPER) READ ABSTRACT |

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation

September 2007 - (Free Research)
This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. 
(WHITE PAPER) READ ABSTRACT |

Realizing Rapid ROI Through Mobility by BlackBerry

February 2010 - (Free Research)
Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more! 
(WHITE PAPER) READ ABSTRACT |

Payment Card Industry (PCI) Data Security Standard for System i AS400 by Bsafe Information Systems

February 2008 - (Free Research)
This document is supported by Bsafe/ES Modules such as Bsafe Network Log, Bsafe Analyzer, Bsafe Traffic Analyzer, Bsafe Archive Central Audit, Bsafe Simulator, Bsafe IDS (alerts) and Bsafe IPS. 
(WHITE PAPER) READ ABSTRACT |

It's All About Security: Things to Know Before You Open The Doors To Smartphones and Tablets in Your Enterprise by Sybase, an SAP company

June 2011 - (Free Research)
This white paper discusses mobile device security threats and how IT can manage and secure devices. By following the strategies outlined in this paper, IT managers will learn what the greatest security risks are for mobile devices and how to protect end users, their devices, and the network infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Motorola Wireless Broadband: Video Surveillance Solutions by Motorola, Inc.

May 2008 - (Free Research)
This white paper details how wireless video systems can improve performance and increase revenue. 
(WHITE PAPER) READ ABSTRACT |

Remote Access VPNs: Business Productivity, Deployment, and Security Considerations by Cisco Systems, Inc.

February 2008 - (Free Research)
This white paper outlines the two primary methods of deploying remote access VPNs: IPsec and SSL. Read how to choose the right VPN technology for your organization, understand security considerations, and how to secure your remote-access VPN. 
(WHITE PAPER) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Veeam Backup & Replication: Virtualization-Powered Data Protection by Veeam Software

May 2011 - (Free Research)
Virtualization offers a unique value proposition: reducing costs while also increasing service levels. And nowhere is this cost-saving opportunity more apparent than in the field of data protection. This white paper describes a breakthrough back-up technology that offers industry firsts. 
(WHITE PAPER) READ ABSTRACT |

Tablets Reshape Retail: Why tablets are the ideal tool for customer engagement by AT&T Corp

October 2011 - (Free Research)
Access this white paper to discover answers to all of your tablet-related questions, in specific relation to tablet usage in the retail arena. 
(WHITE PAPER) READ ABSTRACT |

Mobile Applications Before and After by AT&T Corp

October 2011 - (Free Research)
This white paper takes a look at business processes before and after the use of mobile applications. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft

June 2007 - (Free Research)
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). 
(WHITE PAPER) READ ABSTRACT |

CW+: The Open Group: Cloud buyers’ requirements questionnaire by ComputerWeekly.com

August 2010 - (Free Research)
This White Paper describes a questionnaire that will help you identify your requirements for Cloud computing in a structured way, so that you can more easily reach the best solution. 
(WHITE PAPER) READ ABSTRACT |

Survival as a Service: The 4 Cloud Principles Every Software Vendor Needs to Know by Runaware

May 2011 - (Free Research)
What do today’s software vendors need to know about the present - and future - of application design and delivery? This white paper examines the relevance of LIAs, Web apps, and RIAs in a cloud-centric world. 
(WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Field Testing Multimode 10Gb/s (and beyond) Fiber Permanent Links by Fluke Networks

May 2011 - (Free Research)
This white paper is the joint effort of 2 industry leaders of high speed infrastructure cabling and testing, Panduit and Fluke Networks. It provides a thorough analysis and review of different testing techniques and their associated benefits for high speed permanent links. 
(WHITE PAPER) READ ABSTRACT |

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya Inc.

September 2005 - (Free Research)
This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet. 
(WHITE PAPER) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel-Lucent

January 2007 - (Free Research)
This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Mobile Solutions On-The-Go And Ready For Action by AT&T Corp

October 2010 - (Free Research)
Wireless technology provides access to critical information in real-time, eliminating friction from the processes, and driving productivity. Cost-effective, easy-to-implement solutions are now available with off-the-shelf software, dramatically improved networks and a broad selection of business devices — for every worker and every type of work. 
(WHITE PAPER)

CIO Perspective: BlackBerry Security by BlackBerry

October 2006 - (Free Research)
In this question and answer session, learn how Dr. John D. Halamka. MD, of the Harvard Medical School, depends on a BlackBerry Solution to keep his patient and student records secure. 
(WHITE PAPER) READ ABSTRACT |

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