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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc..
CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more...
>> Discover more offerings from TechExcel, Inc..
CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc..
Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more...
>> Discover more offerings from SAP America, Inc..
M1 by B & G™ ERP program aids growth Of UK sophisticated electronics Manufacturer – Fozmula Ltd by Bowen & Groves.
Fozmula’s range of hydrostatic and tank contents gauges, partly gave rise to the decision to introduce a new system owing to the lack of a manufacturing module within their more...
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TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc. (E-mail this company)

CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident submission through investigation to a final resolution, CustomerWise refines your support process and increases efficiency and productivity. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation.

June 2008 - (Free Research) Explore current CRM on-demand integration challenges facing businesses with mixed deployments and learn how you can guarantee sales effectiveness, business productivity, and reduce costs.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Achieving Global Visibility: Best Practices of Oracle R-12 and OTM Implementation & Integration by HCL Technologies Ltd.

December 2007 - (Free Research) The SCM Center of Excellence (CoE) offers unique value to its customers with its strong focus on Oracle Transportation Management and deep competency in the Oracle E-Business Suite (including Oracle R-12).
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation.

June 2008 - (Free Research) This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company)

November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Drive Sales Performance and Accelerate ROI on your CRM Investment with Analytics by LucidEra

February 2008 - (Free Research) Read this white paper to learn how to drive sales performance and get more out of your CRM investment. Explore how analytic applications will help you obtain actionable customer information, improve effectiveness and become proactive with your data.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Why Middleware Is Now Mainstream by Oracle Corporation.

March 2008 - (Free Research) This white paper discusses the benefits of teaming Oracle Fusion Middleware with ERP, SCM and CRM applications for improved business performance, better insight into operations and decreased enterprise risk.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Take Sales to the Next Level with Information OnDemand by Business Objects

May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The CRM Value Proposition by Touchtone Corporation

May 2008 - (Free Research) Why should a company implement a CRM application when it already has contact management software? This paper examines the advantages of a CRM system over simple Contact management, and shows how CRM can contribute to a company’s profitability.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems

March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom Inc

May 2008 - (Free Research) Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs, and increases customer satisfaction.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ERP for Service Organizations by Epicor Software Corporation.

Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Network Behavior Analysis: How Well Does It Really Work? by Sourcefire

March 2008 - (Free Research) What distinguishes one Network Behavior Analysis (NBA) product from another? How important is NBA to your network security strategy? This paper helps answer these questions and eliminates potential confusion by clearly establishing what NBA ent...
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise Threat Management (ETM) - Work Smarter, Not Harder by Sourcefire

March 2008 - (Free Research) Learn about a new approach to security called Enterprise Threat Management (ETM) and find out how it can help your company stop attacks that are underway, aid discovery and recovery after an attack and much more.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Near-Instant Oracle Cloning with Syncsort AdvancedClient Technologies by SyncSort

April 2008 - (Free Research) Creating a full physical clone of an Oracle database can cause a number of headaches for Oracle administrators. Read this white paper for tips on how to streamline this process and to help you avoid the headaches.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Software as a Service Dramatically Improves CRM Success by Oracle Corporation.

June 2008 - (Free Research) This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sales Management 2.0 : Improving Sales Management and Effectiveness by LucidEra

February 2008 - (Free Research) Accurate, timely, consistent and relevant metrics are the foundation upon which effective sales management coaching is built. Learn about Sales 2.0 and how metrics will help you improve sales management and effectiveness.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SingTel IP VPN - FSI Financial Services Institutions by Singapore Telecommunications Ltd

May 2008 - (Free Research) This white paper details how implementing an IP VPN solution within your enterprise can ensure that you are holding up your high level standard of service as well as keeping it secure, while also being able to increase your offerings.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extending E-Business Suite Applications with Oracle Fusion Middleware by Oracle Corporation.

March 2008 - (Free Research) This white paper details how to maximize your Oracle E-Business Suite investment by addressing the cost and complexity associated with disparate IT environments with SOA. Learn how to achieve optimal flexibility and speed from your IT infrastructure.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extending Oracle Siebel CRM Oracle Fusion Middleware by Oracle Corporation.

March 2008 - (Free Research) This white paper details the benefits associated with Oracle's Siebel CRM and discusses methods for extending business processes and visibility to external customers, suppliers and service providers using Oracle Fusion Middleware today.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Limitations of EDGE Proxy Caching Networks by BitGravity

May 2008 - (Free Research) This white paper details the limitations of content distribution networks (CDN) and presents a new solution that provides organizations with a superior solution that addresses the needs in the marketplace at an affordable rate.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Guide to Going Paperless: Cut Costs with Document Automation by Equisys Inc

February 2008 - (Free Research) Document automation software not only removes the cost of printing and posting paper documents, it also reduces the time involved in document production, archiving and retrieval.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Location Intelligence: The New Geography of Business by MapInfo Corporation.

March 2008 - (Free Research) This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Processing and Filtering User Generated Content by Inversoft

June 2008 - (Free Research) This white-paper presents one of the classic problems involved in UGC filtering, discusses a number of methods that users employ to circumvent UGC filters, and also shows how a well designed filter can succeed - even in the face of these problems.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The JCatapult Principles by Inversoft

June 2008 - (Free Research) This white paper will discuss the main principles of JCatapult and illustrate how JCatapult can simplify development of large and small applications.
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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