Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist October 27, 2011 - (Free Research) Read this white paper to learn more about why you should implement web chat into your current customer support operations.  (WHITE PAPER) READ ABSTRACT |

Ovum: Business tips for using SMS and web chat by ComputerWeekly.com February 21, 2011 - (Free Research) Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.  (WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM January 31, 2013 - (Free Research) Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat.  (WHITE PAPER) READ ABSTRACT |

Delivering a Personalized Experience: the Multichannel Contact Center by Avaya February 11, 2013 - (Free Research) Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.  (WHITE PAPER) READ ABSTRACT |

Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG) June 07, 2010 - (Free Research) This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat.  (WHITE PAPER) READ ABSTRACT |

Upcoming Live Expert Chat: Virtualizing Business-Critical Applications by VMware, Inc. October 26, 2010 - (Free Research) In this chat with VMware experts, learn about application performance considerations, best practices and use cases for deploying Tier 1 applications on VMware. Please join us during the live chat on October 26 from 11am-2pm ET  (WEBCAST)

Live Expert Chat: Introducing Microsoft SQL Server 2008 R2 by Microsoft April 22, 2010 - (Free Research) Join this chat to hear how SQL Server 2008 R2 can provide your IT environment with an end-to-end approach that increases efficiencies, reduced costs and an increased competitive advantage for your business.  (WEBCAST)

Red Hat Enterprise Virtualization 3.0 Live Chat by Red Hat February 20, 2012 - (Free Research) Join this exclusive live chat on February 23rd, 11 AM - 2 PM EST to explore Red Hat Enterprise Virtualization with the Red Hat Virtualization team. Discover how you can leverage this enterprise-grade solution for mission-critical workloads, and get key questions answered.  (WEBCAST)

Intel® Chip Chat by Intel December 13, 2011 - (Free Research) Intel® Chip Chat is a recurring podcast series of informal, one-on-one interviews with some of the brightest minds in the industry. It strives to bring listeners closer to the innovations and inspirations of the men and women shaping the future of computing, and in the process share a little bit about the technologists themselves.  (PODCAST)

CW Special report on Wipro by ComputerWeekly.com November 23, 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

Fireside chat with Huntington Banks' Jeff Dennes by Kony March 05, 2013 - (Free Research) Mobile application development can quickly get messy when trying to expand to multiple devices and formats. In this webcast, see how a single platform helped one company stay relevant in the mobile marketplace.  (WEBCAST) READ ABSTRACT |

SCOPIA Connector for IBM Lotus Sametime by RADVISION June 2008 - (Free Research) RADVISION's SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM's next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime.  (WHITE PAPER) READ ABSTRACT |

CW Special Report on TCS by ComputerWeekly.com November 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on TCS, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation UK Ltd April 2013 - (Free Research) Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.  (WHITE PAPER) READ ABSTRACT |

IBM Lotus Sametime Software Integration with Microsoft Applications: Connecting, Conversing and Collaborating More Conveniently by IBM March 2009 - (Free Research) Check out this paper to learn about the many benefits of IBM Lotus Sametime software integration and how it can enhance the collaboration and unified communications capabilities of all your Microsoft Office applications.  (WHITE PAPER) READ ABSTRACT |

Intel 10 Gigabit Ethernet- Intel Chip Chat Episode 103 by Dell, Inc. November 2011 - (Free Research) Listen to an interview with Carl Hansen, Product Marketing Engineer with Intel Ethernet, speak about 10 Gigabit Ethernet and how it affects the internet, as well as his response to the technology. Discover why 10GbE can simplify your network and save money for your enterprise.  (PODCAST) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.  (WHITE PAPER) READ ABSTRACT |

Desktops Virtualized - Live Chat Transcript by F5 Networks December 2011 - (Free Research) Get answers to key desktop virtualization questions in this presentation transcript of a live chat Q&A session with independent industry experts and bloggers Brian Madden and Gabe Knuth, along with Senior Architect for F5 Networks, Charlie Cano.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

A 360° Approach for Analyzing the Voice of the Customer Across Multiple Communications Channels by Verint Systems November 2011 - (Free Research) The way you strategize your customer service and interactions is changing thanks to abundance of ways for your customers to reach your business. Read this white paper to learn how to adapt to these changes.  (WHITE PAPER) READ ABSTRACT |

Oracle Customer Experience: The Public Sector Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) This brief video outlines how the right technology can enable the public sector industry to greatly enhance their customer experience and foster loyalty. Watch now to find out the advantages of using innovative technologies like mobile applications, live-chat capabilities, and automated email reminders.  (VIDEO)

Brian Madden & Steve O'Donnell chat about GreenBytes virtual desktop storage solutions by GreenBytes May 2013 - (Free Research) In this exclusive webcast, virtualization guru Brian Madden examines the state of VDI storage solutions today, analyzing the results that different approaches can provide to help you increase your chances of VDI success.  (WEBCAST) READ ABSTRACT |

Why are people really doing virtual desktops today? A chat with Brian Madden & Steve O'Donnell by GreenBytes May 2013 - (Free Research) In this informative webcast, desktop virtualization expert Brian Madden sits down with GreenBytes CEO Steve O'Donnell to discuss the state of VDI today, examining current trends and how they may change in time.  (WEBCAST) READ ABSTRACT |

Control IM, P2P and Streaming Applications by BlueCoat May 2010 - (Free Research) Blue Coat’s secure Web gateway solution provides network administrators with the tools to control Internet applications, such as IM, P2P and streaming applications. Deployed between internal users and external applications, such as IM datacenters, ProxySG intercepts all outbound and inbound communications.  (DATA SHEET) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft October 2007 - (Free Research) Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted.  (CASE STUDY) READ ABSTRACT |

FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications September 2010 - (Free Research) This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet.  (WHITE PAPER) READ ABSTRACT |

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