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Customer Experience IQ Report by Vovici
October 20, 2009 - (Free Research)
The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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Five Best Practices for Unified Communications by AT&T Corp
October 28, 2009 - (Free Research)
Enterprises can realize value from their UC programs by following some basic practices, such as allowing for sufficient up-front planning, finding the right champion, and establishing cross-functional teams to manage program implementation. This article provides basic guidelines for implementing a successful UC program. Read on to learn more.
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives by Vovici
October 20, 2009 - (Free Research)
In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Collaboration Without Compromise by Microsoft Corporation India Pvt Ltd
October 01, 2009 - (Free Research)
This paper describes how the 2010, 2007, and 2003 versions of Office work together with the 2010, 2007, and 2003 versions of SharePoint technologies.
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SharePoint 2010 Beta SDK by Microsoft Corporation India Pvt Ltd
December 08, 2009 - (Free Research)
The Microsoft SharePoint 2010 (Beta) Software Development Kit (SDK) contains conceptual overviews, programming tasks, samples, and references to guide you in developing solutions based on SharePoint 2010 products and technologies.
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Getting Started with Office SharePoint Server by Microsoft Corporation India Pvt Ltd
June 01, 2008 - (Free Research)
This book provides basic information about the capabilities of and requirements for Microsoft Office SharePoint Server 2007.
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eBook: Best Practices for Implementing BI in ERP Centric Environments by IBM
November 04, 2009 - (Free Research)
Read this e-book, which is specifically written to address the unique challenges
of IT and BI professionals in ERP-centric environments. This set of articles offers best practices and strategic advice for organizations seeking to optimize business intelligence programs.
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Future-Proof Your Compliance Program by IBM
July 28, 2009 - (Free Research)
The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program.
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Circumstances and Customers Have Changed: Has Your Loyalty Program Kept Pace? by Oracle Corporation
October 02, 2009 - (Free Research)
According to the 2009 COLLOQUY Loyalty Marketing Census, while the average household is enrolled in 14.1 loyalty programs, they're only active in 6.2 programs. In fact, poorly implemented loyalty strategies can actually diminish customer loyalty. So what do you do? Find out in this new complimentary white paper by Peppers & Rogers Group and Oracle.
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A Close Look at BPEL by IBM
November 13, 2009 - (Free Research)
BPEL is an XML-based language that defines the execution of a business process. It is used to implement a particular flow through computer services. Now an OASIS standard, BPEL grew out of separate initiatives at IBM, Microsoft, and BEA to create an orchestration language for business processes.
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Green IT Matters at Wipro LTD by Wipro Technologies
September 01, 2009 - (Free Research)
In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
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VUE Software: Enterprise Incentive Management by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
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Project Management Office Best Practices, A step-by-step plan to build and improve your PMO by Oracle Corporation
April 01, 2009 - (Free Research)
The best-performing project management offices reduce business risk, optimize resources and contribute to business growth through a portfolio management office, according to Gartner. Read this informative paper from Oracle and take your first step to establishing a PMO or maturing your already established PMO.
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Making Enterprise Architecture Work by Infosys Technologies Limited
September 01, 2005 - (Free Research)
A robust governance framework is imperative for effective Enterprise Architecture (EA). Our framework helps you assess performance and chart a continuous improvement course that deepens the impact of your EA program.
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New Security Solutions Using Intel vPro Technology by Intel Corporation
April 02, 2009 - (Free Research)
To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process.
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Business-Ready Security: Secure Messaging Solution by Microsoft Corporation India Pvt Ltd
November 23, 2009 - (Free Research)
The Secure Messaging solution enables more secure business communications from virtually any location or device, while preventing unauthorized use of confidential information.
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Business-Ready Security: Secure Collaboration Solution by Microsoft Corporation India Pvt Ltd
November 20, 2009 - (Free Research)
The Secure Collaboration solution enables business to collaborate more securely from virtually any location or device, while preventing unauthorized use of confidential information. Read this data sheet to learn more.
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Tame the Beast: Reduce the Complexity of IT Risk and Compliance by OpenPages, Inc.
December 09, 2009 - (Free Research)
Join us for a discussion with Tommy Thompson, IT Security and Compliance Coordinator at Williams Company and Bob Shapiro, Principal Business Analyst at OpenPages, in which we will uncover strategies for implementing a more effective IT risk and compliance management program.
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Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge
May 26, 2009 - (Free Research)
As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
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