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Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. February 22, 2013 - (Free Research) Businesses struggling to improve their customer service are failing to recognise the role and consider the needs of their own employees. This paper shows how successful customer service organisations have transformed customer service by empowering their employees with dynamic case management applications.  (WHITE PAPER) READ ABSTRACT |

Using Case Management to Empower Employees and transform Customer Service by Kofax, Inc. August 24, 2012 - (Free Research) This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.  (WHITE PAPER) READ ABSTRACT |

Fighting fraud in government by ComputerWeekly.com January 13, 2012 - (Free Research) Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey.  (ESSENTIAL GUIDE) READ ABSTRACT |

Next-Generation WAN Optimization Is Happening Now by BlueCoat August 25, 2011 - (Free Research) Discover what Forrester Consulting is saying about next generation WAN optimization in this technology adoption profile commissioned by Blue Coat.  (WHITE PAPER) READ ABSTRACT |

BYOD and Beyond--Unify visibility and control of wired and WLAN network by HP India November 16, 2012 - (Free Research) View this informative white paper to learn how you can protect your company's private data remotely. The growth in Internet threats, security attacks and lost or stolen devices can put confidential business information at risk. Read this resource to find out how to protect your network in a growing mobile environment.  (WHITE PAPER) READ ABSTRACT |

CW Special report on Wipro by ComputerWeekly.com November 23, 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks May 23, 2012 - (Free Research) Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.  (EBOOK)

KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com June 27, 2012 - (Free Research) <p>China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals.</p>  (IT BRIEFING) READ ABSTRACT |

Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc. May 2004 - (Free Research) People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.  (WHITE PAPER) READ ABSTRACT |

Bringing Order to the Chaos of “Bring Your Own Device” by Enterasys April 2012 - (Free Research) In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.  (WHITE PAPER) READ ABSTRACT |

Quest Software Finds Increased Security, Disaster Preparedness, and Cost Savings through Virtual Desktop Infrastructure by Quest Software, now a part of Dell June 2009 - (Free Research) After evaluating a number of VDI solutions, Quest was most impressed with vWorkspace, one of its own applications that had been integrated into its product portfolio from its 2007 acquisition of Provision Networks. This case study will show how using VDI resulted in significant time and cost savings for Quest.  (CASE STUDY) READ ABSTRACT |

Employee-owned Smartphones: Seize the Opportunity by BlackBerry July 2010 - (Free Research) With the increasing demand for employees to use personal smartphones for work-related duties, IT management must take a leadership role in setting up mobile strategies, new policies, and a fresh approach to allowing smartphones access to corporate resources. Continue reading to learn more.  (WHITE PAPER) READ ABSTRACT |

Desktop Administrator's Guide to BYOD - Pros and Cons of BYOD by Symantec Corporation November 2012 - (Free Research) BYOD and BYOPC can reduce costs, increase flexibility, and help keep your users happy. But to maximize the benefits and minimize the risk, it is essential to put the right policies in place. Read this E-Book to uncover the promises and pitfalls of these trends and how you can embrace them in your enterprise.  (EBOOK) READ ABSTRACT |

IT Best Practices: To Support or Not Support Consumer-Owned Smartphones by Zenprise March 2009 - (Free Research) Discover why mobile service is vital to your overall messaging infrastructure and mobile management strategy as you uncover how to better support consumer-owned smartphones in your organisation.  (WHITE PAPER) READ ABSTRACT |

Achieve True Collaboration in Global Development by Telelogic, An IBM Company December 2008 - (Free Research) This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.  (WHITE PAPER) READ ABSTRACT |

Cisco Bring Your Own Device: Device Freedom Without Compromising the IT Network by Insight February 2012 - (Free Research) Bring your own device (BYOD) is one of the hottest trends in IT today. While it literally involves employees using their own devices at work, there is actually a lot more to it than you might think. Learn more about the drivers of bring your own device (BYOD) and uncover the challenges this trend creates for IT and how to overcome them.  (WHITE PAPER) READ ABSTRACT |

BYOA: 44 % of Collaboration Apps are Employee Introduced by LogMeIn, Inc. April 2013 - (Free Research) This brief yet fact-filled resource outlines the results of a survey with 1,200 SMBs which explores how employee-introduced applications will affect your workplace.  (WHITE PAPER) READ ABSTRACT |

Five Steps to Secure Outsourced Application Development by Veracode, Inc. May 2010 - (Free Research) Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development.  (WHITE PAPER) READ ABSTRACT |

12 Steps to Bring Your Own Device (BYOD) Success by Global Knowledge April 2012 - (Free Research) This essential resource outlines 12 steps to a secure and managable Bring Your Own Device (BYOD) program. Find out how you can leverage the advantages of IT consumerization while mitigating the risks.  (WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Employee-owned Smartphones: Seize the Opportunity by BlackBerry September 2011 - (Free Research) It’s no longer feasible for an IT department to ignore the smartphone push from the majority of the employee population. IT management must attempt to channel the chaos and determine ways to embrace the personal mobility wave while maintaining effective security and management measures, especially in relation to the corporate network.  (WHITE PAPER) READ ABSTRACT |

Bring Your Own iPad to Work by Aruba Networks, Inc. March 2011 - (Free Research) Many CIOs face overwhelming user demand to support personal mobile devices on the WLAN. This paper reviews the issues IT organizations face when employees demand to use their personal mobile devices in the office.  (WHITE PAPER) READ ABSTRACT |

SAP Travel Management at T-Com, eLearning for 140,000 Employees with datango by datango AG October 2010 - (Free Research) The IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible. Read this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.  (CASE STUDY) READ ABSTRACT |

Yes You Can Connect Employees' Personal Smartphones by BlackBerry September 2011 - (Free Research) Employees are flooding IT departments with requests to connect their personal smartphones to the company IT infrastructure. Disregarding the real productivity benefits from connected employees, until now many IT departments have been too concerned with security and control risks.  (WHITE PAPER) READ ABSTRACT |

JobClock by Exaktime JobClock is a rugged battery-powered timeclock that is locked down at each jobsite 24 hours a day, rain or shine. Each worker carries keytabs on their own keyring that identifies them in the system.  (HARDWARE PRODUCT)

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