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A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM
April 02, 2010 - (Free Research)
This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment.
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Delivering a Personalized Experience: the Multichannel Contact Center by Avaya
February 11, 2013 - (Free Research)
Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
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Supporting a Multichannel Contact Center by Verint Systems
February 13, 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
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The One-to-One Future: Are We There Yet? by Infor CRM
December 05, 2008 - (Free Research)
The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
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Five Steps to Secure Outsourced Application Development by Veracode, Inc.
May 10, 2010 - (Free Research)
Application security has become a top concern for security professionals striving to control their company’s overall risk profile. Meanwhile, companies are also saving money by outsourcing more and more custom code creation. This white paper outlines five best practices that enterprises can use to secure their outsourced application development.
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Bridging Channels Strengthens Customer Relationships by Infor
December 31, 2012 - (Free Research)
Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.
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A Leader in Forrester's Multichannel Capture Wave by Kofax, Inc.
February 25, 2013 - (Free Research)
View this white paper to learn more about capture platforms and how they are evolving. It explores advanced analytics, mobile solutions, business process management (BPM) and case management with stronger enterprise production platforms.
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BYOD and Beyond--Unify visibility and control of wired and WLAN network by HP India
November 16, 2012 - (Free Research)
View this informative white paper to learn how you can protect your company's private data remotely. The growth in Internet threats, security attacks and lost or stolen devices can put confidential business information at risk. Read this resource to find out how to protect your network in a growing mobile environment.
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Capturing opportunity: Cleantech business booms by ComputerWeekly.com
May 01, 2012 - (Free Research)
Cleantech is emerging as a suitable alternative source of energy or a means of reducing consumption of expensive resources, this report from Grant Thornton reveals.
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Unlocking growth potential in emerging markets by ComputerWeekly.com
April 23, 2012 - (Free Research)
Emerging markets offer huge potential for technology companies to expand. This report from Grant Thornton assess the opportunities in a range of emerging markets.
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E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd.
December 13, 2010 - (Free Research)
Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy.
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Computer Weekly – 21 May 2013: How Marks & Spencer innovates through IT by ComputerWeekly.com
May 21, 2013 - (Free Research)
In this week's Computer Weekly: M&S CIO Darrell Stein tells us how technology is changing the retailer as it develops its multichannel strategy. Our latest buyer's guide looks at mobile device management. And with many public sector IT workers being laid off through austerity cuts, we find out how to get a private sector job.
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Customer Communication Management by Pitney Bowes Business Insight
July 06, 2010 - (Free Research)
CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
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CW Special report on Wipro by ComputerWeekly.com
November 23, 2012 - (Free Research)
This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.
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Staying connected: Don't let faulty mobile applications lose customers by SearchCRM
May 20, 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.
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How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc.
February 22, 2013 - (Free Research)
This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.
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CW Special Report on TCS by ComputerWeekly.com
November 23, 2012 - (Free Research)
This 5 page special report from Computer Weekly gives you the facts on TCS, its strategy, products and services and financial performance.
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Best practices for analytics in retail by IBM
September 29, 2011 - (Free Research)
In this e-guide, you'll receive advice for developing a customer analytics strategies and tips to use BI to optimize your investments.
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Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com
May 15, 2012 - (Free Research)
This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?
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Best Practices for a Successful Upgrade Project by HCL Technologies Ltd.
July 2008 - (Free Research)
Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability.
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