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Making the Case for Multichannel App Development: A CIO Imperative: Presentation Transcript by Kony March 26, 2013 - (Free Research) Access this presentation transcript to explore an argument for multichannel application development and learn why it no longer makes sense to develop an application for just one channel in 2013.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The One-to-One Future: Are We There Yet? by Infor CRM December 05, 2008 - (Free Research) The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.  (WHITE PAPER) READ ABSTRACT |

A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM April 02, 2010 - (Free Research) This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment.  (WHITE PAPER) READ ABSTRACT |

Delivering a Personalized Experience: the Multichannel Contact Center by Avaya February 11, 2013 - (Free Research) Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.  (WHITE PAPER) READ ABSTRACT |

CW Special report on Wipro by ComputerWeekly.com November 23, 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com October 28, 2011 - (Free Research) In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.  (EZINE) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems February 13, 2013 - (Free Research) Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.  (EGUIDE) READ ABSTRACT |

Bridging Channels Strengthens Customer Relationships by Infor December 31, 2012 - (Free Research) Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.  (WHITE PAPER) READ ABSTRACT |

A Leader in Forrester's Multichannel Capture Wave by Kofax, Inc. February 25, 2013 - (Free Research) View this white paper to learn more about capture platforms and how they are evolving. It explores advanced analytics, mobile solutions, business process management (BPM) and case management with stronger enterprise production platforms.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com May 15, 2012 - (Free Research) This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?  (EZINE) READ ABSTRACT |

Making the case for multichannel app development – A CIO imperative: Podcast by Kony March 19, 2013 - (Free Research) In this podcast, discover why and how to avoid messy multi-channel application development processes. Learn what one-platform can do for your company's future in a mobile universe.  (PODCAST) READ ABSTRACT |

Making the case for multichannel app development – A CIO imperative by Kony March 05, 2013 - (Free Research) In this webcast, discover why and how to avoid messy multi-channel application development processes. Learn what one-platform can do for your company's future in a mobile universe.  (WEBCAST) READ ABSTRACT |

CW+: Executive breifing - The Indian Sub-Continent Mobile Market by ComputerWeekly.com January 07, 2011 - (Free Research) Juniper  Research defines the Indian Sub  Continent as encompassing the following five countries: Bangladesh; India; Nepal; Pakistan; and Sri Lanka.Despite comprising just five countries, the region  – with more than 1.6 billion inhabitants  – includes nearly a quarter of the global population.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 21 May 2013: How Marks & Spencer innovates through IT by ComputerWeekly.com May 21, 2013 - (Free Research) In this week's Computer Weekly: M&S CIO Darrell Stein tells us how technology is changing the retailer as it develops its multichannel strategy. Our latest buyer's guide looks at mobile device management. And with many public sector IT workers being laid off through austerity cuts, we find out how to get a private sector job.  (EZINE) READ ABSTRACT |

Customer Communication Management by Pitney Bowes Business Insight July 06, 2010 - (Free Research) CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.  (WEBCAST) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com July 31, 2012 - (Free Research) This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.  (ANALYST BRIEF) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM May 20, 2013 - (Free Research) Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps.  (EBOOK) READ ABSTRACT |

How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc. February 22, 2013 - (Free Research) This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.  (WHITE PAPER) READ ABSTRACT |

CW Special Report on TCS by ComputerWeekly.com November 23, 2012 - (Free Research) This 5 page special report from Computer Weekly gives you the facts on TCS, its strategy, products and services and financial performance.  (ESSENTIAL GUIDE) READ ABSTRACT |

Best practices for analytics in retail by IBM September 29, 2011 - (Free Research) In this e-guide, you'll receive advice for developing a customer analytics strategies and tips to use BI to optimize your investments.  (EGUIDE) READ ABSTRACT |

Inside India: Indians View Their Automotive Future by IBM Line of Business June 2008 - (Free Research) A study of the Indian auto industry from University of Michigan Transportation Research Institute's Automotive Analysis Division and the IBM Institute for Business Value.  (WHITE PAPER)

UK IT priorities 2012 by ComputerWeekly.com August 2012 - (Free Research) This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.  (IT BRIEFING) READ ABSTRACT |

SMB Case Study: Private Cloud Infrastructure Fosters Agility, Drives Business - Podcast by VMware, Inc. April 2013 - (Free Research) Hear from CIO of Seven Corners Inc., George Reed, as he shares his cloud success story. Listen in to this podcast to follow this organization as they implement their cloud initiatives to gain real-world advice for effectively deploying the cloud.  (PODCAST) READ ABSTRACT |

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM May 2008 - (Free Research) This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.  (WHITE PAPER)

Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World by Cisco Systems, Inc. August 2012 - (Free Research) Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.  (WHITE PAPER) READ ABSTRACT |

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