Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 

In this podcast, an industry expert discusses how the recession has affected branch office growth; what’s driving change in branch offices, and how to over cover the never-ending challenge of branch office security. 

In this e-book, learn more about key trends affecting SAP managed hosting environments. Find out how the emergence of cloud computing is impacting the managed hosting market. Learn more about virtualization and find out important considerations when assessing managed hosting providers. 

Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs. 

Read this E-Guide and explore how careful negotiation of data integration licenses can help your company save $100,000 or more on data integration costs. Learn about vital data integration trends and business drivers as well as how you can ensure a successful business intelligence (BI) initiative with key data integration considerations. 

This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment. 

Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management. 

The Cisco 2009 Midyear Security Report presents an overview of Cisco security intelligence, highlighting threat information and trends from the first half of 2009. It also includes recommendations from Cisco security experts and predictions for how identified trends will evolve. 

Ingram Entertainment Inc. is the leading national distributor of home entertainment products in the US. Having implemented the Data Domain and Luminex solution they have been able to successfully meet DR goals and achieve significant yearly cost savings. 

Join Brian Walker as he discusses emerging trends within B2B eCommerce for you to use in evolving your own B2B online experience. 

Here you can discover a unique solution-set targeted to your enterprise. Trend Micro understands the challenges facing the enterprise and delivers a product that ensures a strong ROI. Whether you're interested in Endpoint Security or Web Security solutions, there's something here for you. 

Watch this videocast to see why Trend Micro's OfficeScan 10 is a valuable endpoint protection solution that provides immediate, high quality protection using cloud-client architecture. 

This survey was conducted by the Ponemon Institute to better understand if certain publicized IT risks to personal and confidential data are or should be more or less of a concern for organizations. Learn what respondents in IT operations and IT security think about eight Security Mega Trends affecting organizations during the next 12 to 24 months.