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Transforming Insight Into Action With Business Event Processing by IBM December 31, 2009 - (Free Research) This white paper explores key business event processing capabilities that are helping energy and utilities organizations to manage instrumented and intelligent utility networks detect outages, improve grid security, and prevent fraudulent use of energy.  (WHITE PAPER) READ ABSTRACT |

The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company September 01, 2011 - (Free Research) Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.  (WHITE PAPER) READ ABSTRACT |

HP AppSystems for SAP HANA - Utilities by Hewlett-Packard Limited July 03, 2012 - (Free Research) How can real-time analytics software help forward-thinking utilities companies convert the sea of new consumption data generated by automated smart meter readings into actionable intelligence for their business and customers? View this webcast to get a brief tutorial on the practical power of real-time analytics for the utilities industry.  (WEBCAST) READ ABSTRACT |

Utilities Are Once Again Leading with Mobile Technology by SAP America, Inc. May 09, 2013 - (Free Research) This in-depth webcast explores how utility companies can leverage SAP mobility tools to streamline business operations, get real-time access to their product and enterprise data from anywhere, and give their customers the support they need online, at any time.  (WEBCAST) READ ABSTRACT |

Unleashing the Power of Big Data in the Utilities Industry by Hewlett-Packard Company April 10, 2013 - (Free Research) The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.  (WHITE PAPER) READ ABSTRACT |

Wales & West Utilities Distributes Data Entry Savings across the Company with Winshuttle by Winshuttle, LLC December 2008 - (Free Research) Wales & West Utilities uses Winshuttle to streamline SAP data loading and extraction in multiple business areas, from finance to asset management.  (CASE STUDY) READ ABSTRACT |

Unleashing the Power of Big Data in the Utilities Industry by Hewlett-Packard Limited September 2012 - (Free Research) The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy.  (WHITE PAPER) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.  (WHITE PAPER)

Case Study: Ocean County Utilities Authority by Perceptive Software August 2010 - (Free Research) Read this case study of a New Jersey utility company to learn how replacing their former document imaging system with the ImageNow enterprise content management allowed them to save time, accelerate AP approval processes, streamline cumbersome processes and curb frustration for employees.  (CASE STUDY) READ ABSTRACT |

Converged Storage: Utility Storage - The Ideal Platform for Virtual and Cloud Computing by HP and Intel February 2012 - (Free Research) In this IDG Tech Dossier, learn how utility storage makes for massive consolidation, flexibility and scalability, so IT departments can reduce storage infrastructure and lower costs while improving their ability to respond to fast-changing needs of business units.  (WHITE PAPER) READ ABSTRACT |

Save on high up-front costs and protect data more efficiently. Data backup and restore utility services for financial institutions by Hewlett-Packard Limited February 2012 - (Free Research) Access this exclusive resource to learn how leading data backup and restore utility services will best protect business-critical data while improving efficiencies and reducing costs for the long term.  (WHITE PAPER) READ ABSTRACT |

Utility Storage: The Ideal Platform for Virtual and Cloud Computing by HP & Intel® August 2012 - (Free Research) Organizations expect immediate access to information and services, and as such, corporate IT departments feel pressure to be able to meet these expectations. Access this white paper to find out how organizations can improve their overall storage environment by implementing the cloud.  (WHITE PAPER) READ ABSTRACT |

OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation March 2010 - (Free Research) As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system.  (CASE STUDY) READ ABSTRACT |

DataFlux Delivers Improved Data Quality, Address Verification for the Miami Herald Media Company by DataFlux Corporation February 2011 - (Free Research) The Miami Herald Media Company used the DataFlux data quality and data integration platform to improve and enhance the data that drives its Database Marketing division.  (CASE STUDY) READ ABSTRACT |

City of Los Angeles Improves Customer Satisfaction with Self-Service (Podcast) by Oracle Corporation April 2013 - (Free Research) This exclusive podcast discusses how the Los Angeles Department of Water and Power (LADWP) provided customers with a self-service portal for Web transactions to allow them to manage their account information, improving service deliver and customer satisfaction.  (PODCAST) READ ABSTRACT |

Business Continuity and Resiliency Services from IBM: Strengthen Your Business with Cloud Computing—Delivering Greater Resiliency and a More Globally Accessible Environment by IBM May 2009 - (Free Research) Cloud computing can simplify scalability to improve business resiliency and flexibility. Read this paper to discover how cloud computing combined with IBM continuity and resiliency services can improve the efficiency of your infrastructure while also improving your business continuity.  (WHITE PAPER) READ ABSTRACT |

Energy Efficiency, Public Policy, Utilities and Data Center by Dell, Inc. and Intel® July 2010 - (Free Research) While CIOs are focusing on managing services offerings, managing data center risks and keeping total costs down, forces are at play that will require the CIO to pay significantly more attention to data center energy efficiency and resource consumption. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Data Integration Improves Productivity by Autodesk July 2008 - (Free Research) With AutoCAD Map 3Dsoftware and AutoCAD® Raster Design, York Region delivers detailed maps with integrated data from multiple departments.  (CASE STUDY) READ ABSTRACT |

Intacct Financial Management and Accounting System: Product Brochure by Intacct Corporation March 2010 - (Free Research) This brochure presents an in-depth look at Intacct’s financial management and accounting sytem and describes all the applications, features, and benefits that come with the system. Continue reading to learn more about Intacct’s financial management and accounting solutions in the cloud.  (BROCHURE) READ ABSTRACT |

HRO Innovation: Building Blocks to Derive Full Value by SAP America, Inc. July 1967 - (Free Research) In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.  (WHITE PAPER) READ ABSTRACT |

Constellation Energy Group by EMC Corporation June 2008 - (Free Research) In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.  (WHITE PAPER) READ ABSTRACT |

SAP Business Communications Management Rapid-Deployment Solution by SAP America, Inc. March 2011 - (Free Research) See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.  (WHITE PAPER) READ ABSTRACT |

Bell Rings in Improved Customer Address Information by DataFlux Corporation February 2011 - (Free Research) Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.  (CASE STUDY) READ ABSTRACT |

IDC White Paper – Identity and Access Management for Approaching Clouds by CA Technologies. July 2010 - (Free Research) Cloud computing is in the process of changing the enterprise IT landscape. Read this paper to learn about the security issues of the cloud and how to improve its security and visibility.  (WHITE PAPER) READ ABSTRACT |

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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