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E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc. October 06, 2009 - (Free Research) In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue.  (CASE STUDY) READ ABSTRACT |

Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc. February 2006 - (Free Research) Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

IDC MarketScape: Worldwide IT Education and Training 2012 Vendor Analysis by SAP America, Inc. January 2013 - (Free Research) According to recent research, 80 percent of IT managers believe effective training is imperative for the success of a project. This white paper focuses on improving the business execution of the training line of business (LOB) of IT vendors. It provides best practices and approaches to successfully grow a training business.  (WHITE PAPER) READ ABSTRACT |

Collaborative Learning in a Project Environment by ComputerWeekly.com April 2013 - (Free Research) This guide from ESI International explains how organisations can harness collaborative learning to drive better project management.  (ESSENTIAL GUIDE) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com November 2012 - (Free Research) Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.  (BOOK) READ ABSTRACT |

Equip technical staff with business expertise to get ahead by ComputerWeekly.com December 2010 - (Free Research) As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks.  (WHITE PAPER) READ ABSTRACT |

To Get Promoted in Customer Support, Do These Five Things by Parature, Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.  (WHITE PAPER) READ ABSTRACT |

Predictive Analytics in Action: Real-World Examples and Advice by SAS Institute Inc. December 2012 - (Free Research) If your organization is looking to deploy advanced predictive analytics, you will need to make sure you have the right level of skills to avoid pitfalls and keep costs down. This expert e-book details everything you need to know about embarking on a predictive analytics endeavor.  (EBOOK) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com September 2011 - (Free Research) Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.  (IT BRIEFING) READ ABSTRACT |

How SAP Users hold the key to Business Process Improvement by Winshuttle, LLC February 2011 - (Free Research) This paper highlights the key role that SAP users play in enabling their organizations to improve processes, and discusses how their expertise is lost in some of the traditional approaches companies use to try to improve processes. Learn an alternative “user-centric” approach that will enable companies to measurably improve their processes.  (WHITE PAPER) READ ABSTRACT |

Essential ITIL: What You Need to Succeed by CA Technologies. August 2008 - (Free Research) ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.  (WHITE PAPER) READ ABSTRACT |

22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com December 2011 - (Free Research) In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.  (EZINE) READ ABSTRACT |

Computer Weekly 20 September 2011: Download the new issue of the UK's leading technology publication, featuring in-depth analysis of the latest IT news and technology trends by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we examine what reform of the UK's banks will mean for financial services IT strategies. We also look at the problems of software licensing when moving to desktop virtualisation, discuss how to make sense of cloud computing, and provide part three of our guide to business intelligence. Download the new issue now.  (EZINE)

Distributed IT Infrastructures: Alternative Approaches by VM6 Software October 2009 - (Free Research) This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.  (WHITE PAPER) READ ABSTRACT |

SCANA Corporation Anticipates Reduced Complexity Managing DB2 Workloads to Increase Efficiency and Grow Next- Generation Mainframe Skills by CA Technologies. July 2011 - (Free Research) This white paper discusses the challenges that accompany the continued use of the mainframe. Gain insight into a tool that can improve collaboration so your retiring mainframe specialists can transfer their skills to the next generation of IT professionals.  (CASE STUDY) READ ABSTRACT |

Skills Forecast: Big Data Analytics by ComputerWeekly.com February 2013 - (Free Research) This report analyses the projected demand for IT professionals with Big Data Analytic skills in the UK over the next five years.  (ESSENTIAL GUIDE) READ ABSTRACT |

Skills needed for a cloud computing success by SunGard Availability Services February 2012 - (Free Research) In this expert e-guide, explore the essential IT skills you need to master to achieve cloud computing success. Discover why each of these skills is important to have in your organization, and how you can go about aquiring these skills.  (EGUIDE) READ ABSTRACT |

Enterprise Architecture Is More than Engineering by Burton Group July 2008 - (Free Research) While many enterprise architecture (EA) programs may be less than effective or threatened by extinction, the EA discipline is still an important set of skills and processes that improve IT decision-making and CIO effectiveness.  (WHITE PAPER) READ ABSTRACT |

The impact of Cloud on IT by ComputerWeekly.com July 2011 - (Free Research) This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.  (ANALYST BRIEF) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com May 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.  (IT BRIEFING) READ ABSTRACT |

Boost business analyst performance with eight key competencies by ComputerWeekly.com December 2010 - (Free Research) Each year, organizations across the globe face astronomical project failure rates, often wasting millions of dollars per failed project. This paper examines the roots of project failure and centers in on the elusive, often undefined role of the business analyst.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Improving Performance by Making the Future More Visible by SAP AG May 2013 - (Free Research) View this white paper to learn more about how business intelligence (BI) has evolved in recent years. As the use of BI and analytics has spread, innovators are looking for the next competitive edge. By working with predictive analytics, business can shift the focus to looking to the future and providing a range of potential decisions.  (WHITE PAPER) READ ABSTRACT |

10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition by Global Knowledge May 2013 - (Free Research) There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.  (WHITE PAPER) READ ABSTRACT |

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