WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Human Capital: The New Measure of Performance in Manufacturing by Kronos Incorporated October 15, 2010 - (Free Research) This paper explains how workforce selection - using science-based Behavioral Assessments to screen, select, and hire the best talent - is emerging as a vital new source of strategic advantage for manufacturers. Read on to learn how using behavioral assessments to hire new employees can greatly improve the accuracy of hiring decisions.  (WHITE PAPER) READ ABSTRACT |

Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company May 09, 2012 - (Free Research) Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks.  (WEBCAST) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 09, 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist July 19, 2011 - (Free Research) This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 20, 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK April 05, 2011 - (Free Research) This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery.  (WHITE PAPER) READ ABSTRACT |

7 Essential Steps to Achieve, Measure and Prove Optimal Security Risk Reduction by Qualys, Inc. October 20, 2009 - (Free Research) Rapid changes within technology, new server and software deployments, and the evolving sophistication of attack methods used to infiltrate systems and steal data create the greatest set of challenges faced by security and IT administrators trying to keep their systems secure and within regulatory compliance. Interested in reducing security risk?  (WHITE PAPER) READ ABSTRACT |

Citizen Machinery Achieves Real Time Asset Management Accuracy with Hitachi IT Operations Director by Hitachi Data Systems May 27, 2011 - (Free Research) In this case study, Citizen Machinery Co. was challenged with improving efficiency in its IT asset management and Hitachi helped to address the issue with Hitachi IT Operations Director, which has contributed to the strengthening of both IT controls and security measures.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension August 2008 - (Free Research) Lumension's Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a "voluntary" compliance solution to an "automatic" one is illustrated  (WHITE PAPER) READ ABSTRACT |

Forrester: Formulate A Database Security Strategy to Ensure Investments Will Actually Prevent Data Breaches and Satisfy Regulatory Requirements by Oracle Corporation January 2012 - (Free Research) Although most organizations are taking stronger measures to protect their data, significant gaps still exist at the very core — their databases. Commissioned by Oracle, this Forrester paper will help you formulate a database security strategy.  (WHITE PAPER)

Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc. November 2009 - (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.  (ANALYST BRIEF) READ ABSTRACT |

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

10 Tips to Measure Training ROI by ComputerWeekly.com September 2012 - (Free Research) How do you measure the value of training to the business ? These tips will help you develop your business case.  (ESSENTIAL GUIDE) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc. March 2010 - (Free Research) The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value.  (WEBCAST) READ ABSTRACT |

Measuring Software Quality: Why Your Metrics Don't Make the Grade by IBM April 2013 - (Free Research) What keeps your customers happy when it comes to software? Tune into this video to learn more about what you can do to improve your software  testing and quality assurance. It outlines the pros and cons of satisfied customers and what the means for your business. View this resource now to learn more about improving your software.  (WEBCAST) READ ABSTRACT |

Building a performance system for IT by Hewlett-Packard Limited March 2012 - (Free Research) Today’s enterprises should have a performance system—a means to transparently measure and manage progress against business goals. This white paper documents the requirements of an effective IT performance system and introduces a set of KPIs and best practices that leaders within different IT domains can use to improve performance.  (WHITE PAPER) READ ABSTRACT |

E-Book: TechTarget ANZ's guide to slashing power bills by Raritan Inc. August 2010 - (Free Research) CIOs are under pressure to cut energy costs, but often lack a baseline from which to start their energy management effort. This e-book explores the techniques CIOs can use to measure energy consumption, to help improve data centre operations and the bottom line.  (EBOOK) READ ABSTRACT |

The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance January 2008 - (Free Research) Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits.  (WHITE PAPER) READ ABSTRACT |

Security in Public and Private Cloud Infrastructures by Joyent August 2010 - (Free Research) This paper examines the current state of cloud computing security and details common security measures deployed in the industry. It will also detail the Joyent Smart Technology solutions for cloud computing use cases and how Joyent improves cloud security when compared to traditional techniques.  (WHITE PAPER) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya December 2010 - (Free Research) Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.  (WHITE PAPER) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc. January 2012 - (Free Research) This white paper addresses HR challenges and metrics solutions for improving operations.  (WHITE PAPER) READ ABSTRACT |

Transforming Software Delivery: An IBM Rational Case Study by IBM November 2011 - (Free Research) In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more!  (WHITE PAPER) READ ABSTRACT |

Electrical Efficiency Measurement for Data Centers by Schneider Electric May 2013 - (Free Research) Access this white paper that focuses on power consumption, data center power efficiency and cooling infrastructures to learn how you can achieve high levels of efficiency to cut electrical costs.  (WHITE PAPER) READ ABSTRACT |

Roundup of Business Intelligence and Information Management Research, 1Q08 by Actuate July 2008 - (Free Research) This document provides a roundup of 1Q08 (and some earlier) research and toolkits for IT leaders on the topic of business intelligence (BI) and information management.  (WHITE PAPER) READ ABSTRACT |

Optimizing PC Performance with Simple Benchmarking Processes by Intel Corporation November 2008 - (Free Research) Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process.  (WHITE PAPER)

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