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Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency by Lombardi Software, An IBM Company

December 18, 2009 - (Free Research)
Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more. 
(CASE STUDY) READ ABSTRACT |

Web User Experience: Common Indicators for Business and IT Collaboration by Quest Software, now a part of Dell

December 27, 2010 - (Free Research)
This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT.  
(WHITE PAPER) READ ABSTRACT |

IT@Intel Brief: The Value of PC Refresh with Microsoft Windows 7 by Intel

September 14, 2009 - (Free Research)
Read this paper to learn why Intel IT decided to implement an enterprise-wide deployment of Microsoft Windows. This paper provides a discussion of all the performance, manageability, and security benefits that come with this upgraded opeating system. 
(WHITE PAPER)

Customer-Centered Innovation: Driving Operational Excellence from the Outside-In by OpenText

April 29, 2013 - (Free Research)
Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability. 
(WEBCAST) READ ABSTRACT |

Through Engagement and Interaction, The LEGO Group Nurtures Loyalty Among Consumers by SAP America, Inc.

July 30, 2011 - (Free Research)
Read this brief Bloomberg Businesweek case study to learn how The LEGO Group has leveraged organizational changes— including implementing loyalty management software from SAP that integrates with its SAP ERP and CRM platform— to achieve a high level of consumer interaction and improve its customer experience. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com

March 19, 2013 - (Free Research)
In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now. 
(EZINE) READ ABSTRACT |

Case Study: Unified Communications and Indiana University Medical Group by CDW Corporation

September 01, 2009 - (Free Research)
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained. 
(CASE STUDY) READ ABSTRACT |

Alpha Exchange Improve Performance, Reduces Cost by Migrating to Red Hat Enteprise Linux by Red Hat and HP

April 10, 2013 - (Free Research)
This informative case study describes how a leading Canadian financial group was able to increase performance and reduce costs by migrating to a Linux environment. 
(WHITE PAPER) READ ABSTRACT |

How to Improve Disaster Recovery for the Enterprise: Advanced Replications Powered by WAN Optimization - Taneja Group by Riverbed Technology, Inc.

January 12, 2012 - (Free Research)
Ready to accelerate disaster recovery across your entire enterprise? Read this Taneja report to find out how you can increase WAN efficiency, overcome latency, and optimize IT performance for disaster recovery by deploying WAN optimization. 
(WHITE PAPER) READ ABSTRACT |

Databases at Risk: Current State of Database Security (Enterprise Strategy Group) by IBM

September 25, 2009 - (Free Research)
This ESG Research Brief analyzes the current state of database security and categorizes databases as a “dangerous and growing security gap”. Read this brief which offers steps to improve database security across the enterprise. 
(ANALYST BRIEF) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)
This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Identity and Access Management: You Have to Be Compliant, You Want Security and Efficiency. Why Not Get it All? by Quest Software, now a part of Dell

July 26, 2010 - (Free Research)
Learn how to not only meet your compliance challenges, but improve security and operational efficiency. In this business brief by Quest Software, discover how to extend the power of Active Directory and Windows Group policy, and make it easy to achieve and prove compliance. 
(WHITE PAPER) READ ABSTRACT |

New Data Protection Strategies by IBM

July 20, 2008 - (Free Research)
As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to business. 
(WHITE PAPER) READ ABSTRACT |

Transitioning to an Information Infrastructure by EMC Corporation

August 14, 2008 - (Free Research)
EMC helps IT focus on the importance of information and effectively manage it in the face of exponential growth, a dynamic regulatory environment and constantly changing business requirements on increasing revenue and profit. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Children’s Hospital of Philadelphia by HP and Microsoft

May 25, 2011 - (Free Research)
A department of The Children’s Hospital of Philadelphia sought to improve its data analysis and operational management processes. They implemented a management solution based on Microsoft BI technologies and gained more insight into its data and has automated reporting processes, which reduced laboratory result turnaround times by 50 percent. 
(CASE STUDY) READ ABSTRACT |

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens by IBM Line of Business

February 2008 - (Free Research)
This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery. 
(WHITE PAPER)

How Organizations Make Better Decisions by SAS Institute Inc.

April 2010 - (Free Research)
This report describes how organizations are attempting to improve specific decisions. Most analyses of decision-making address single capabilities, such as technology, leadership, or group process. In this research, the topics addressed were more comprehensive - the idea being to understand which improvements were used most frequently. 
(ANALYST REPORT) READ ABSTRACT |

Active Administrator™, Version 5.6.1 by ScriptLogic Corporation

December 2010 - (Free Research)
Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights. 
(TRIAL SOFTWARE) READ ABSTRACT |

Why Compliance Pays: Reputations and Revenues at Risk Research Report by Symantec Corporation

March 2009 - (Free Research)
Based on what is working among organizations with the fewest data losses, this IT Policy Compliance Group report identifies several practices that can assist businesses with improving IT compliance results and reduce business downtime. 
(WHITE PAPER) READ ABSTRACT |

Nutra-Flo Drives Global Business with Robust Collaboration Platform by IBM

March 2009 - (Free Research)
Read this case study to see how Nutra-Flo Company adopted Lotus Notes and Domino 8 to collect collaborative applications in a single customizable interface and conveniently group communications, helping to improve staff productivity. 
(CASE STUDY) READ ABSTRACT |

CW+: The Open Group: Building return on investment from cloud computing by ComputerWeekly.com

August 2010 - (Free Research)
This White Paper presents the initial conclusions from The Open Group on how to build and measure Return on Investment (ROI) from Cloud Computing. It was produced by the Cloud Business Artifacts (CBA) project of The Open Group Cloud Computing Work Group. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Admiral Group ensures superb performance and scalability by IBM

June 2011 - (Free Research)
<p>Read this white paper to learn how one growing organization leveraged an advanced platform to scale and meet increasing demands. Discover how they were able to improve the overall performance of their systems, enabling them to cut costs and respond quicker to changing requirements.</p> 
(WHITE PAPER) READ ABSTRACT |

Improve Storage Utilization Rates with Storage Optimization, Capacity Reduction Techniques by IBM

December 2011 - (Free Research)
Fortunately for you, there are a growing number of tools and techniques on the market to help IT improve their data storage utilization rates. In this E-Guide, Arun Taneja, founder and consulting analyst at Taneja Group, details the storage optimization and capacity reduction products available from a range of enterprise data storage vendors. 
(EGUIDE) READ ABSTRACT |

Best Practices for Delivering Better Software Faster with ALM by IBM

December 2009 - (Free Research)
This paper outlines the steps that organizations must take to improve their systems and software development processes, including key best practices. It discusses solutions for unifying fractured, global development groups with existing infrastructures. 
(WHITE PAPER) READ ABSTRACT |

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