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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Transforming Software Delivery: An IBM Rational Case Study by IBM

November 28, 2011 - (Free Research)
In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more! 
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Core IMPACT Essential by Core Security Technologies

January 06, 2009 - (Free Research)
How do you keep up with remediation efforts and strengthen your defenses against round-the-clock threats while still having time to do your day job? CORE IMPACT Essential can help. 
(PRODUCT DEMO) READ ABSTRACT |

Automating Complete PO Document Packages by Esker Inc.

July 2008 - (Free Research)
Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type. 
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Dealing with Chaos: 4 Steps to Manufacturing Success by Infor

September 2008 - (Free Research)
Manufacturers must be prepared to recognize impending change as early as possible, assess the potential impact, determine the optimum strategy for dealing with the change, and implement that strategy in the most effective way possible. In this white paper you'll learn 4 steps toward developing chaos-tolerant business processes. 
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Essential ITIL: What You Need to Succeed by CA Technologies.

August 2008 - (Free Research)
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. 
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Deploying IT Equipment in Small Server Rooms: Common Problems Addressed by APC by Schneider Electric

July 2012 - (Free Research)
Access this white paper to discover practical data center design solutions. From power and cooling to physical security, this resource provides a comprehensive overview of valuable strategies to decrease downtime. 
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Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc.

October 2008 - (Free Research)
This document explains the three steps you can take to help ensure a positive Web experience for your customers. 
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It's Not "If" You Collaborate, But "How" by Cisco Systems, Inc.

September 2009 - (Free Research)
To learn more about who collaborates and why, Cisco recently conducted one of the first comprehensive studies of the personal and cultural factors associated with successful adoption of network based collaboration. Read the full report, and find out more about how collaboration transforms business. 
(VIDEO)

Windows 7 Migration: Inevitable and Necessary for Most IT Shops, but Time and Tools are Essential Ingredients for Success by RES Software

February 2011 - (Free Research)
To help understand the challenges IT organizations are facing and will continue to face in their Windows 7migration efforts, RES Software commissioned research that asked IT professionals to detail their experiences, expectations and concerns over their migration. Check out this white paper to learn more. 
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National Fibre Strategies by ComputerWeekly.com

June 2013 - (Free Research)
Arthur D Little assess five strategic models for deploying national fibre optic telecommunications networks that have been implemented by countries around the globe. 
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Vista SP1: What You Need to Know before You Deploy by Global Knowledge

December 2008 - (Free Research)
The release of Windows Vista SP1 enables customers to take advantage of improvements that Microsoft and its partners have developed. It's a continuation of Microsoft and its partners' drive to provide the best experience possible. 
(WHITE PAPER) READ ABSTRACT |

The BPM Certification Maze: Picking the Right Program by IBM

November 2013 - (Free Research)
If you're creating or expanding your company's business process management (BPM) team, it's imperative to be sure the BPM specialists you're entrusting with your process-improvement projects have the right skills and know-how for the job. But how exactly do you do that? 
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Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
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Sprint drives 45-times performance improvement by IBM

June 2013 - (Free Research)
This white paper delves in to how Sprint-Nextel deployed nine non-disruptive flash storage technologies in order to not only meet customer service satisfaction but exceed all expectations. Find out how this approach improved performance, significantly cut latency, reduced energy consumption, and much more. 
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IBM Systems Director: Optimized and simplified management of IT infrastructures by IBM

October 2011 - (Free Research)
This resource presents a new solution that is essential to bridge the gap between the daily reality of the IT manager and the strategic goals of the organization. 
(WHITE PAPER) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata

April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment. 
(CASE STUDY) READ ABSTRACT |

Practical Options for Deploying IT Equipment in Small Server Rooms and Branch Offices by APC by Schneider Electric

May 2012 - (Free Research)
Access this white paper to discover practical data center design solutions. From power and cooling to physical security, this resource provides a comprehensive overview of valuable strategies to decrease downtime. 
(WHITE PAPER) READ ABSTRACT |

Review of Four Studies Comparing Efficiency of AC and DC Distribution for Data Centers by Schneider Electric

July 2012 - (Free Research)
In this quantitative research paper, examine data from four different studies and real-world data to determine whether AC or DC power distribution can best maximize energy savings. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS

May 2010 - (Free Research)
Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals. 
(ANALYST REPORT) READ ABSTRACT |

Producing to Order: Discrete Manufacturers and Customer Demand by SAP America, Inc.

August 2009 - (Free Research)
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration of customers into product design. The greatest impact is expected from plans to implement demand-driven manufacturing. 
(WHITE PAPER) READ ABSTRACT |

Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group

September 2008 - (Free Research)
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher quality performance from every rep. 
(WEBCAST) READ ABSTRACT |

Making the Case for BPM: A Benefits Checklist by IBM

December 2010 - (Free Research)
BPM is the best investment a company can make in establishing a platform for continuous improvement. The challenge for many companies is justifying the BPM investment instead of traditional paths for solving process problems – like buying an application or building a custom application. This paper provides a virtual checklist for the benefits. 
(WHITE PAPER) READ ABSTRACT |

Windows Azure Platform Security Essentials: Module 1 - Security Architecture by Microsoft

December 2010 - (Free Research)
In this video module, Graham Calladine, Security Architect with Microsoft Services partners with the Security Talk Series to describe the security features of the Windows Azure platform, resources available to protect applications and data running on the Microsoft cloud and SQL Azure security and authentication options. 
(WEBCAST) READ ABSTRACT |

How to Optimize the Supply Chain by IBM

August 2013 - (Free Research)
Today's complex global supply chains are full of uncertainty. In order to restore supply chain stability, companies are looking for ways to optimize their global supply chain operations to execute a better customer value strategy. View this resource to learn how to reduce supply chain costs and many other improvements. 
(WHITE PAPER) READ ABSTRACT |

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