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Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc. April 2006 - (Free Research) This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.  (WHITE PAPER) READ ABSTRACT |

Is Your Network Ready for VoIP? by BlueCoat October 2010 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP’s viability, regardless of which vendor’s IP-PBX system is deployed across the distributed enterprise.  (WHITE PAPER) READ ABSTRACT |

Is Your Network Ready for VoIP? by BlueCoat December 2008 - (Free Research) This paper summarizes in question and answer format the many critical factors pertaining to VoIP's viability, regardless of which vendor's IP-PBX system is deployed across the distributed enterprise.  (WHITE PAPER) READ ABSTRACT |

Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition by ShoreTel May 2009 - (Free Research) ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP.  (ARTICLE) READ ABSTRACT |

Hosted IP Centrex by Verizon and Adtran April 2008 - (Free Research) Hosted IP Centrex is designed for customers that want all the features of a PBX or Key system without the associated capital, lease, or maintenance costs.  (WHITE PAPER) READ ABSTRACT |

Cash In On Your Old PBX System by Cisco Systems, Inc. May 2010 - (Free Research) Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications.  (PRODUCT OVERVIEW)

TechTarget ANZ’s guide to upgrading your PBX by VExpress October 2010 - (Free Research) Read this guide and discover how a new PBX could trim your telephony costs and boost productivity.  (EBOOK)

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc. July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.  (WHITE PAPER) READ ABSTRACT |

Understanding Voice over IP Converged Trunking Alternatives by Verizon and Adtran January 2008 - (Free Research) The benefits, risks and design alternatives are explored within this paper to help you select the solution and service provider that best meet your needs.  (WHITE PAPER) READ ABSTRACT |

How to Choose a Distribution System by Sage Software January 2012 - (Free Research) Read this white paper to learn best practices for selecting the best distribution strategy and accompanying enterprise resource planning (ERP) software for your organization.  (WHITE PAPER) READ ABSTRACT |

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc. October 2008 - (Free Research) This document explains the three steps you can take to help ensure a positive Web experience for your customers.  (WHITE PAPER) READ ABSTRACT |

Making Lync Your Softphone by AVST (E-mail this company) April 2013 - (Free Research) This video explores how AVST's Intelligent Gateway can help you bridge the gap between your collaborative applications and your existing PBX, allowing you to unlock the power of UC without upgrading or replacing your PBX.  (VIDEO) READ ABSTRACT |

TEM for IP Readiness by AnchorPoint August 2008 - (Free Research) AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI.  (WHITE PAPER) READ ABSTRACT |

IP Centrex vs. Hosted Unified Communications for MSPs by Cisco Systems, Inc. March 2011 - (Free Research) How similar are IP Centrex and hosted Unified Communications? Service providers that may be considering investing in hosted IP PBX  solutions - or expanding what they already offer - would benefit from comparing the two hosted approaches on several key business and technology dimensions. Continue reading to learn about the comparisons.  (WHITE PAPER) READ ABSTRACT |

IP Telephony: Reliability You Can Count On by ShoreTel May 2009 - (Free Research) This paper examines the effects of three different architectures on the ability to deliver IP-based telephony systems that are both highly available and cost effective.  (WHITE PAPER) READ ABSTRACT |

Automating Complete PO Document Packages by Esker Inc. July 2008 - (Free Research) Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type.  (WHITE PAPER) READ ABSTRACT |

Practical Business Process Improvement by Progress Software, Inc. March 2011 - (Free Research) The promise of BPM is to make business more efficient and deliver that ever elusive continuous improvement. This is a challenge for all businesses. The key question remains, “How can I know what needs to be improved?” This paper will shed light on how to continuously improve business processes in order to stay competitive.  (WHITE PAPER) READ ABSTRACT |

What is the difference between Workflow Engines and BPM Suites? by Lombardi Software, An IBM Company May 2009 - (Free Research) To understand the power of a BPM initiative, this paper provides background on the workflow solutions of the 90's, documents a few important events that helped shape the market, and presents the elements of a successful BPM suite.  (WHITE PAPER) READ ABSTRACT |

eGuide: The changing landscape in IT systems management by Hewlett-Packard Limited September 2012 - (Free Research) Read this expert e-guide to learn how BSM is forcing systems management to improve IT operations productivity by emphasizing integration, automation and more. Also, find out how building the right IT services and why a services foundation could make or break an enterprise ITSM strategy.  (EGUIDE) READ ABSTRACT |

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation June 2011 - (Free Research) This IDC study uses the IDC MarketScape model to assess the capabilities of vendors to support midrange to complex process improvement scenarios using business process management (BPM) software.  (WHITE PAPER)

IDC MarketScape: Worldwide Business Process Platforms 2011 Vendor Analysis by Oracle Corporation September 2011 - (Free Research) This IDC study assesses the capabilities of business process platform vendors to support midrange to complex process improvement scenarios.  (WHITE PAPER) READ ABSTRACT |

ERP Assessment and Selection: Get It Right the First Time by Panorama Consulting Group September 2009 - (Free Research) Read this white paper for several great tips for selecting the right ERP vendor for your organization. This paper breaks the process down into easy-to-follow steps, beginning with the basic questions decision-makers should ask.  (WHITE PAPER) READ ABSTRACT |

Voice over IP Networks: Ensuring Quality through Proactive Link Management by Elfiq Networks April 2008 - (Free Research) Voice over IP (VoIP) networks offer clear advantages over traditional telephony technologies (PSTN) making it a choice that many organizations are making and migrating their systems to.  (WHITE PAPER) READ ABSTRACT |

IP Integrated Access Service by Verizon and Adtran August 2007 - (Free Research) IP Integrated Access is specifically designed for small-and medium-sized businesses that are looking for a cost-effective way to carry voice and data over the same connection.  (DATA SHEET) READ ABSTRACT |

SAP Business Workflow: Top 10 Reasons For Using SAP Business Workflow Engine by Dolphin March 2011 - (Free Research) SAP is the best-in-class ERP system. Despite this, many accounts payable organizations look at vendors who go outside of the SAP system when they want to enhance their processes. Read this paper to learn the Top 10 Reasons as to why the ‘best practice’ solutions for AP automation and optimization in SAP is one that leverages your SAP system.  (WHITE PAPER) READ ABSTRACT |

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