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IBM Service Management for the Intelligent Utility Network by IBM

December 06, 2010 - (Free Research)
The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started. 
(WHITE PAPER) READ ABSTRACT |

Transforming Software Delivery: An IBM Rational Case Study by IBM

November 28, 2011 - (Free Research)
In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more! 
(WHITE PAPER) READ ABSTRACT |

Ten Steps to Better Requirements Management by IBM

October 01, 2008 - (Free Research)
Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects. 
(WHITE PAPER) READ ABSTRACT |

11 Habits for Highly Successful BPM Programs: Proven Steps for Getting Started with Process Improvement by IBM

December 15, 2010 - (Free Research)
Read this paper for an outline of the steps an organization needs to take to achieve enterprise-wide business process management success. 
(WHITE PAPER) READ ABSTRACT |

Identify and Leverage Your Existing Service Life Cycles by IBM

December 03, 2010 - (Free Research)
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. 
(WHITE PAPER) READ ABSTRACT |

Happy Clients? You Won't Know Until You Ask by Autotask Corporation

April 03, 2014 - (Free Research)
This e-book talks about an automated survey process that provides guidance for better growth and profitability by delivering benefits like low-resource requirements, flexibility in survey deployment, and detailed benchmarking and reporting capabilities. 
(EBOOK) READ ABSTRACT |

How to Start Your Big Data Journey by IBM

June 12, 2013 - (Free Research)
Big data is not just about technology. It's about the value you can extract and the problems you can solve with the technology. This webcast explores five use cases that are excellent starting points for beginning the big data journey. Watch now to learn how to leverage big data technology and strategy for success. 
(WEBCAST) READ ABSTRACT |

Drive growth and value with proven BPM solutions from IBM by IBM

November 03, 2011 - (Free Research)
Read this white paper to learn how to ensure a successful BPM initiative within your midsized organization. 
(WHITE PAPER) READ ABSTRACT |

Nine Easy Steps for a Quick Customer Experience Tune-Up by SAP America, Inc.

July 25, 2011 - (Free Research)
As competitors begin to offer comparable products, the customer experience (CE) becomes the new imperative for ensuring customer loyalty and satisfaction. This white paper provides nine easy steps for a quick customer experience tune-up. Use these helpful tips to start improving your customer experience today. 
(WHITE PAPER) READ ABSTRACT |

Jump-starting Collaboration with Social Search by IBM

January 31, 2013 - (Free Research)
In this resource, learn how social search tools can help you access and utilize vast amounts of human knowledge, enabling your organization to increase collaboration and accelerate innovation. 
(WHITE PAPER) READ ABSTRACT |

Irish Dairy Board Cuts Admin Costs and Optimizes Order-to-Cash Processes with IBM Sterling e-Invoicing Solution by IBM

November 16, 2011 - (Free Research)
Read this report and discover how the Irish Dairy Board achieved user productivity increase, cost reduction, significant improvements in order to cash and more. 
(WHITE PAPER) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM

March 13, 2009 - (Free Research)
Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge. 
(CASE STUDY) READ ABSTRACT |

Thirty-One Best Practices for the Service Desk by GoToAssist

May 2008 - (Free Research)
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. 
(WHITE PAPER) READ ABSTRACT |

Virtualization of SAP Applications with VMware vSphere on IBM System x3850 X5 by IBM

January 2011 - (Free Research)
Virtualization plays a major role in driving improvements in SAP landscapes. IBM System x and BladeCenter servers with eX5 Technology offer customers benefits including higher utilization, reduced maintenance costs, easier administration and faster response to changing business needs. 
(WHITE PAPER) READ ABSTRACT |

Success Story: Company Maximizes Value with IBM Tivoli Storage Productivity Center by IBM

February 2013 - (Free Research)
Check out this exclusive video to find out why one organization now calls IBM's storage productivity center tool a "must-have". 
(WEBCAST) READ ABSTRACT |

Sprint drives 45-times performance improvement by IBM

June 2013 - (Free Research)
This white paper delves in to how Sprint-Nextel deployed nine non-disruptive flash storage technologies in order to not only meet customer service satisfaction but exceed all expectations. Find out how this approach improved performance, significantly cut latency, reduced energy consumption, and much more. 
(CASE STUDY) READ ABSTRACT |

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services by IBM

April 2012 - (Free Research)
This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity. 
(WHITE PAPER) READ ABSTRACT |

Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM

November 2011 - (Free Research)
Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not. 
(WHITE PAPER) READ ABSTRACT |

SearchDataManagement.com Expert Tip Guide: Data quality strategy Q&A with David Loshin by IBM

September 2011 - (Free Research)
In this tip guide, learn best practices from industry expert David Loshin on how to proactively plan and update your organization's data quality strategy. 
(EGUIDE) READ ABSTRACT |

What's New with IBM X6 Solutions by IBM

January 2014 - (Free Research)
Explore this informative resource to discover the capabilities and features of the IBM latest solutions, and how these characteristics will impact customers and the overall market. 
(WHITE PAPER) READ ABSTRACT |

Corporate-wide customer analytics strategy doesn’t start with data, tools by IBM

September 2011 - (Free Research)
In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy. 
(EGUIDE) READ ABSTRACT |

Essential ITIL: What You Need to Succeed by CA Technologies.

August 2008 - (Free Research)
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. 
(WHITE PAPER) READ ABSTRACT |

Making the Case for BPM: A Benefits Checklist by IBM

December 2010 - (Free Research)
BPM is the best investment a company can make in establishing a platform for continuous improvement. The challenge for many companies is justifying the BPM investment instead of traditional paths for solving process problems – like buying an application or building a custom application. This paper provides a virtual checklist for the benefits. 
(WHITE PAPER) READ ABSTRACT |

How to Optimize the Supply Chain by IBM

August 2013 - (Free Research)
Today's complex global supply chains are full of uncertainty. In order to restore supply chain stability, companies are looking for ways to optimize their global supply chain operations to execute a better customer value strategy. View this resource to learn how to reduce supply chain costs and many other improvements. 
(WHITE PAPER) READ ABSTRACT |

Kick-Starting Your Data Quality Program by SearchDataManagement

July 2013 - (Free Research)
This handbook offers tips and strategies for balancing manual and automated data quality processes, building a business case for purchasing data quality tools and creating an effective data quality program. 
(WHITE PAPER) READ ABSTRACT |

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