WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

IBM Service Management for the Intelligent Utility Network by IBM December 06, 2010 - (Free Research) The current utilities environment requires companies to decrease costs while increasing the ability to control utility assets. One key challenge is how to take advantage of new technologies to better manage the delivery of service to customers today and into the future. IBM Service Management for the IUN provides a blueprint for getting started.  (WHITE PAPER) READ ABSTRACT |

Can good data deliver a better customer experience? by QAS (E-mail this company) January 16, 2013 - (Free Research) Businesses focused on improving the customer experience are overlooking a critical factor: data quality. Without reliable customer data, no new strategy or technology will enhance the experience you deliver. Read on to learn why an effective data management strategy should be the foundation of your customer experience improvement project.  (WHITE PAPER) READ ABSTRACT |

Transforming Software Delivery: An IBM Rational Case Study by IBM November 28, 2011 - (Free Research) In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more!  (WHITE PAPER) READ ABSTRACT |

Ten Steps to Better Requirements Management by IBM October 01, 2008 - (Free Research) Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects.  (WHITE PAPER) READ ABSTRACT |

11 Habits for Highly Successful BPM Programs: Proven Steps for Getting Started with Process Improvement by IBM December 15, 2010 - (Free Research) Read this paper for an outline of the steps an organization needs to take to achieve enterprise-wide business process management success.  (WHITE PAPER) READ ABSTRACT |

Identify and Leverage Your Existing Service Life Cycles by IBM December 03, 2010 - (Free Research) This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.  (WHITE PAPER) READ ABSTRACT |

Drive growth and value with proven BPM solutions from IBM by IBM November 03, 2011 - (Free Research) Read this white paper to learn how to ensure a successful BPM initiative within your midsized organization.  (WHITE PAPER) READ ABSTRACT |

Irish Dairy Board Cuts Admin Costs and Optimizes Order-to-Cash Processes with IBM Sterling e-Invoicing Solution by IBM November 16, 2011 - (Free Research) Read this report and discover how the Irish Dairy Board achieved user productivity increase, cost reduction, significant improvements in order to cash and more.  (WHITE PAPER) READ ABSTRACT |

Virtualization of SAP Applications with VMware vSphere on IBM System x3850 X5 by IBM January 19, 2011 - (Free Research) Virtualization plays a major role in driving improvements in SAP landscapes. IBM System x and BladeCenter servers with eX5 Technology offer customers benefits including higher utilization, reduced maintenance costs, easier administration and faster response to changing business needs.  (WHITE PAPER) READ ABSTRACT |

IBM XIV Storage System and Vmware: An Ideal Fit by IBM August 31, 2012 - (Free Research) The large majority of IBM XIV customers are using VMware to virtualize their server environments. This white paper describes the features and advantages of the XIV system, then gives a walkthrough of XIV-VMware integration. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Nine Easy Steps for a Quick Customer Experience Tune-Up by SAP America, Inc. July 25, 2011 - (Free Research) As competitors begin to offer comparable products, the customer experience (CE) becomes the new imperative for ensuring customer loyalty and satisfaction. This white paper provides nine easy steps for a quick customer experience tune-up. Use these helpful tips to start improving your customer experience today.  (WHITE PAPER) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM March 13, 2009 - (Free Research) Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge.  (CASE STUDY) READ ABSTRACT |

Computer Weekly – 26 March 2013: How to be a winner with business analytics by ComputerWeekly.com March 26, 2013 - (Free Research) In this week's Computer Weekly, we look at IBM's work with England's rugby team and Premier League football on how business analytics can improve the chances of winning at sport. We find out the issues to consider when negotiating cloud contracts. And we examine how software-defined networking will automate network management. Read the issue now.  (EZINE) READ ABSTRACT |

Thirty-One Best Practices for the Service Desk by GoToAssist May 2008 - (Free Research) This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.  (WHITE PAPER) READ ABSTRACT |

Become a social business on the cloud: IBM SmartCloud for Social Business collaboration services by IBM April 2012 - (Free Research) This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity.  (WHITE PAPER) READ ABSTRACT |

Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM November 2011 - (Free Research) Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not.  (WHITE PAPER) READ ABSTRACT |

SearchDataManagement.com Expert Tip Guide: Data quality strategy Q&A with David Loshin by IBM September 2011 - (Free Research) In this tip guide, learn best practices from industry expert David Loshin on how to proactively plan and update your organization's data quality strategy.  (EGUIDE) READ ABSTRACT |

Corporate-wide customer analytics strategy doesn’t start with data, tools by IBM September 2011 - (Free Research) In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy.  (EGUIDE) READ ABSTRACT |

Essential ITIL: What You Need to Succeed by CA Technologies. August 2008 - (Free Research) ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.  (WHITE PAPER) READ ABSTRACT |

Making the Case for BPM: A Benefits Checklist by IBM December 2010 - (Free Research) BPM is the best investment a company can make in establishing a platform for continuous improvement. The challenge for many companies is justifying the BPM investment instead of traditional paths for solving process problems – like buying an application or building a custom application. This paper provides a virtual checklist for the benefits.  (WHITE PAPER) READ ABSTRACT |

IBM Cognos 8 BI Demonstration by IBM March 2010 - (Free Research) This demonstration shows all the capabilities of the IBM Cognos 8 BI product. Demos are presented for all roles including employees, managers, BI professionals, business analysts, and system administrators.  (PRODUCT DEMO) READ ABSTRACT |

BladeCenter E-Kit by IBM January 2009 - (Free Research) Download a complimentary copy of the IBM BladeCenter e-kit which contains white papers, videos and case studies featuring real-life success stories.  (WHITE PAPER) READ ABSTRACT |

With Enhanced POWER7 Systems, IBM Raises the Ceiling, Again by IBM March 2012 - (Free Research) This white paper outlines the current marketplace for UNIX systems on specialized architectures, outlining the challenges faced by CIOs who need a reliable vendor for their mission-critical data center. It examines the features and strengths of IBM's AIX on POWER7.  (WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Better Healthcare Starts with Better Information by Dell, Inc. June 2012 - (Free Research) This white paper examines Dell's holistic solutions, bringing together implementation services, process improvement consulting and customized IT technology so caregivers have better information for better patient care.  (WHITE PAPER)

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