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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc..
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Thirty-One Best Practices for the Service Desk by GoToAssist

May 2008 - (Free Research)
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. 
(WHITE PAPER) READ ABSTRACT |

Practical Business Process Improvement by Progress Software, Inc.

March 2011 - (Free Research)
The promise of BPM is to make business more efficient and deliver that ever elusive continuous improvement. This is a challenge for all businesses. The key question remains, “How can I know what needs to be improved?” This paper will shed light on how to continuously improve business processes in order to stay competitive. 
(WHITE PAPER) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc.

September 2005 - (Free Research)
ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 
(WHITE PAPER) READ ABSTRACT |

How SAP Users hold the key to Business Process Improvement by Winshuttle, LLC

February 2011 - (Free Research)
This paper highlights the key role that SAP users play in enabling their organizations to improve processes, and discusses how their expertise is lost in some of the traditional approaches companies use to try to improve processes. Learn an alternative “user-centric” approach that will enable companies to measurably improve their processes. 
(WHITE PAPER) READ ABSTRACT |

SearchSoftwareQuality.com eGuide: CMMI for development: An overview of a process improvement model by IBM

August 2011 - (Free Research)
Don't miss this e-guide, expertly compiled by SearchSoftwareQuality.com, to learn the basics of CMMI and it's best use cases in today's enterprise environment. 
(EGUIDE) READ ABSTRACT |

HP Business Service Management by Hewlett-Packard Company

February 2011 - (Free Research)
HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business. 
(WEBCAST) READ ABSTRACT |

Automation, continuous integration and continuous improvement in Agile ALM -- Part 2 by IBM

November 2011 - (Free Research)
This second part of a two-part expert Q & A digs more deeply into automation skills, build automation, continuous integration, and continuous improvement to processes within application lifecycle management (ALM). 
(EGUIDE) READ ABSTRACT |

The Lean Workforce: Applying Lean Principles to improve workforce management by Kronos Incorporated

March 2009 - (Free Research)
Using Lean principles, manufacturers have made significant improvements to their operations, from improved productivity, increased resource utilization, to a more accurate understanding of product costs. One area where manufacturers may not have thought to apply Lean is the workforce. 
(WHITE PAPER) READ ABSTRACT |

Making the Case for BPM: A Benefits Checklist by IBM

December 2010 - (Free Research)
BPM is the best investment a company can make in establishing a platform for continuous improvement. The challenge for many companies is justifying the BPM investment instead of traditional paths for solving process problems – like buying an application or building a custom application. This paper provides a virtual checklist for the benefits. 
(WHITE PAPER) READ ABSTRACT |

Transforming Software Delivery: An IBM Rational Case Study by IBM

November 2011 - (Free Research)
In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more! 
(WHITE PAPER) READ ABSTRACT |

Performance Management and Business Intelligence: A Power Combination by BeyeNETWORK

August 2010 - (Free Research)
Since the beginning of the industrial age, company leaders and managers have sought to predict, plan, and control company performance. This recent research conducted by DecisionPath Consulting examines the adoption of BPM and BI to drive performance and profits. 
(ANALYST REPORT) READ ABSTRACT |

Automating Complete PO Document Packages by Esker Inc.

July 2008 - (Free Research)
Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type. 
(WHITE PAPER) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc.

March 2010 - (Free Research)
The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value. 
(WEBCAST) READ ABSTRACT |

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company

April 2008 - (Free Research)
This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage. 
(WHITE PAPER) READ ABSTRACT |

Multi Process HR Outsourcing for Large US Retailer by Wipro Technologies

January 2009 - (Free Research)
Learn from the success one of the largest U.S. retailers who implemented an integrated global HR outsourcing solution that combined process, technology, domain, and service delivery expertise. 
(WHITE PAPER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Driving Clinical Decision Support with Analytics Handbook by SearchHealthIT.com

February 2014 - (Free Research)
Healthcare providers are looking for the right ways to improve care and help their patients, and the industry is turning more consistently to data analytics as a path to that improvement. The tips in this handbook, read in the context of patients, are a great place to start. 
(EBOOK) READ ABSTRACT |

Business Driven Process Optimization by Oracle Corporation

October 2013 - (Free Research)
This white paper discusses how Oracle BPM empowers businesses to take control and optimize their processes. Inside, learn how you can effectively participate in the entire process lifecycle – starting from definition, feedback, modeling, design through implementation, and management of business processes. 
(WHITE PAPER) READ ABSTRACT |

11 Habits for Highly Successful BPM Programs: Proven Steps for Getting Started with Process Improvement by IBM

December 2010 - (Free Research)
Read this paper for an outline of the steps an organization needs to take to achieve enterprise-wide business process management success. 
(WHITE PAPER) READ ABSTRACT |

Essential ITIL: What You Need to Succeed by CA Technologies.

August 2008 - (Free Research)
ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications. 
(WHITE PAPER) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc.

September 2010 - (Free Research)
By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. 
(WHITE PAPER) READ ABSTRACT |

BPM Quarterly eZine: BPM in the cloud: Reaping rewards, avoiding pitfalls by IBM

December 2011 - (Free Research)
Experts say that a growing number of organizations use cloud computing to support their business process management (BPM) initiatives—and with good reason, considering the potential benefits. But the cloud comes with challenges that smart companies can address using the expert advice in this issue of ebizQ.com's BPM Quarterly. 
(EZINE)

Establishing a Culture of Measurement - A Practical Guide to BI by Information Builders

September 2003 - (Free Research)
Learn how Information Builders' philosophy of business intelligence will help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 
(WHITE PAPER) READ ABSTRACT |

Oracle to Teradata Migration Case Studies: Realizing value and improving capabilities by Teradata

April 2011 - (Free Research)
This paper profiles four of the more than 200 Oracle customers who have migrated to a Teradata solution. The companies profiled in this paper have achieved performance improvements, additional business benefits that justify the migration cost, and successful integration of the Teradata Database with the Oracle OLTP environment. 
(CASE STUDY) READ ABSTRACT |

Drive Even Greater Efficiency With Virtualization by Hewlett-Packard Limited

March 2010 - (Free Research)
This report examines the transition from a period of Strategic Consolidation to one of focused Process Improvement, stages two to three in Forrester’s Virtualization Maturity Model. 
(WHITE PAPER) READ ABSTRACT |

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