WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. Gain insight into the true cost of business process outsourcing (BPO) beyond what is typically reflected in the BPO provider's service price (total contract value). Learn more... >> Discover more offerings from SAP America, Inc..

How H&R Block's Testing Team Reduced Performance Issues by 90% by Neotys January 02, 2013 - (Free Research) H&R Block's Performance Testing team has reduced the number of production performance issues by 90%. In this webinar, H&R Block Performance Test Lead Brad Stoner tells how they delivered superior application quality with a 50% improvement in productivity.  (WEBCAST) READ ABSTRACT |

Thirty-One Best Practices for the Service Desk by GoToAssist May 2008 - (Free Research) This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.  (WHITE PAPER) READ ABSTRACT |

Practical Business Process Improvement by Progress Software, Inc. March 2011 - (Free Research) The promise of BPM is to make business more efficient and deliver that ever elusive continuous improvement. This is a challenge for all businesses. The key question remains, “How can I know what needs to be improved?” This paper will shed light on how to continuously improve business processes in order to stay competitive.  (WHITE PAPER) READ ABSTRACT |

How SAP Users hold the key to Business Process Improvement by Winshuttle, LLC February 2011 - (Free Research) This paper highlights the key role that SAP users play in enabling their organizations to improve processes, and discusses how their expertise is lost in some of the traditional approaches companies use to try to improve processes. Learn an alternative “user-centric” approach that will enable companies to measurably improve their processes.  (WHITE PAPER) READ ABSTRACT |

ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc. September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.  (WHITE PAPER) READ ABSTRACT |

Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge July 2010 - (Free Research) So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements.  (WHITE PAPER) READ ABSTRACT |

HP Business Service Management by Hewlett-Packard Company February 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.  (WEBCAST) READ ABSTRACT |

BPM in the Cloud - Transforming the Business Case for Process Improvement by Kofax, Inc. December 2012 - (Free Research) Access this resource to discover the business benefits of choosing a cloud enabled BPM platform and where BPM fits into the overall cloud architecture. And learn how deploying BPM in the cloud is only the first step of the journey.  (WHITE PAPER) READ ABSTRACT |

SearchSoftwareQuality.com eGuide: CMMI for development: An overview of a process improvement model by IBM August 2011 - (Free Research) Don't miss this e-guide, expertly compiled by SearchSoftwareQuality.com, to learn the basics of CMMI and it's best use cases in today's enterprise environment.  (EGUIDE) READ ABSTRACT |

Automation, continuous integration and continuous improvement in Agile ALM -- Part 2 by IBM November 2011 - (Free Research) This second part of a two-part expert Q & A digs more deeply into automation skills, build automation, continuous integration, and continuous improvement to processes within application lifecycle management (ALM).  (EGUIDE) READ ABSTRACT |

The Lean Workforce: Applying Lean Principles to improve workforce management by Kronos Incorporated March 2009 - (Free Research) Using Lean principles, manufacturers have made significant improvements to their operations, from improved productivity, increased resource utilization, to a more accurate understanding of product costs. One area where manufacturers may not have thought to apply Lean is the workforce.  (WHITE PAPER) READ ABSTRACT |

Transforming Software Delivery: An IBM Rational Case Study by IBM November 2011 - (Free Research) In 2007, the IBM Rational Development organization realized they needed to make improvements in their development lifecycle. This white paper explores that transformational journey, highlighting: How to improve team collaboration, why agile practices are essential, how to gain development intelligence and more!  (WHITE PAPER) READ ABSTRACT |

Making the Case for BPM: A Benefits Checklist by IBM December 2010 - (Free Research) BPM is the best investment a company can make in establishing a platform for continuous improvement. The challenge for many companies is justifying the BPM investment instead of traditional paths for solving process problems – like buying an application or building a custom application. This paper provides a virtual checklist for the benefits.  (WHITE PAPER) READ ABSTRACT |

Performance Management and Business Intelligence: A Power Combination by BeyeNETWORK August 2010 - (Free Research) Since the beginning of the industrial age, company leaders and managers have sought to predict, plan, and control company performance. This recent research conducted by DecisionPath Consulting examines the adoption of BPM and BI to drive performance and profits.  (ANALYST REPORT) READ ABSTRACT |

How to Get Lean with Automated Process Discovery - Live demonstration and case study presentation by Fujitsu America, Inc. March 2010 - (Free Research) The biggest challenge to improving the efficiency of your business processes often lies in knowing how these processes really work in your organization. This webcast will teach you how to visualize and analyze your business processes from historical data, expose process waste and apply lean initiatives to achieve significant value.  (WEBCAST) READ ABSTRACT |

Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent Business Process Management by ILOG, an IBM Company April 2008 - (Free Research) This white paper explains how a business rule management system (BRMS) can make business process automation easier to understand, maintain and manage.  (WHITE PAPER) READ ABSTRACT |

Multi Process HR Outsourcing for Large US Retailer by Wipro Technologies January 2009 - (Free Research) Learn from the success one of the largest U.S. retailers who implemented an integrated global HR outsourcing solution that combined process, technology, domain, and service delivery expertise.  (WHITE PAPER) READ ABSTRACT |

Automating Complete PO Document Packages by Esker Inc. July 2008 - (Free Research) Esker DeliveryWare offers a comprehensive solution that streamlines document processes by eliminating inefficient steps, automating information exchange regardless of source or delivery type.  (WHITE PAPER) READ ABSTRACT |

SAP NetWeaver BPM and PI Customer E-Book by SAP America, Inc. August 2011 - (Free Research) This collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization.  (VIDEO) READ ABSTRACT |

SAP NetWeaver BPM and PI Customer E-Book by SAP AG September 2011 - (Free Research) This collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization.  (RESOURCE CENTER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc. November 2009 - (Free Research) This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes.  (WHITE PAPER) READ ABSTRACT |

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc. September 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered.  (WHITE PAPER) READ ABSTRACT |

11 Habits for Highly Successful BPM Programs: Proven Steps for Getting Started with Process Improvement by IBM December 2010 - (Free Research) Read this paper for an outline of the steps an organization needs to take to achieve enterprise-wide business process management success.  (WHITE PAPER) READ ABSTRACT |

Essential ITIL: What You Need to Succeed by CA Technologies. August 2008 - (Free Research) ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.  (WHITE PAPER) READ ABSTRACT |

Valeo Drives Global Best Practices by Apriso Corporation April 2011 - (Free Research) Read this case study and learn how Valeo realized its vision to continuously improve product innovation, operations and logistics performance by using Apriso’s FlexNet software to achieve inventory tracking, material flow visibility, and packaging and labeling compliance goals across its enterprise.  (CASE STUDY) READ ABSTRACT |

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