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A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM
April 02, 2010 - (Free Research)
This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment.
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Delivering a Personalized Experience: the Multichannel Contact Center by Avaya
February 11, 2013 - (Free Research)
Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
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Supporting a Multichannel Contact Center by Verint Systems
February 13, 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
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The One-to-One Future: Are We There Yet? by Infor CRM
December 05, 2008 - (Free Research)
The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
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Bridging Channels Strengthens Customer Relationships by Infor
December 31, 2012 - (Free Research)
Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships.
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A Leader in Forrester's Multichannel Capture Wave by Kofax, Inc.
February 25, 2013 - (Free Research)
View this white paper to learn more about capture platforms and how they are evolving. It explores advanced analytics, mobile solutions, business process management (BPM) and case management with stronger enterprise production platforms.
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Customer Communication Management by Pitney Bowes Business Insight
July 06, 2010 - (Free Research)
CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
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How Adaptive Case Management Drives Better Customer Engagement by Kofax, Inc.
February 22, 2013 - (Free Research)
This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.
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Best practices for analytics in retail by IBM
September 29, 2011 - (Free Research)
In this e-guide, you'll receive advice for developing a customer analytics strategies and tips to use BI to optimize your investments.
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Mobile Device Management for Dummies by Sybase, an SAP company
May 08, 2009 - (Free Research)
Mobile Device Management For Dummies is your guide to managing and securing mobile computing equipment such as laptops and handheld devices. You get the lowdown on enterprise mobile device management and how Sybase's Afaria solution can help you.
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European cross-border e-commerce by ComputerWeekly.com
January 17, 2012 - (Free Research)
European consumers' growing use digital channels as part of their shopping experience is driving retailers’ focus on delivering efficient online, cross-border operations in Europe, this research report from Accenture reveals.
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20 Steps To Delivering The Perfect Order by Sterling Commerce, An IBM Company
March 02, 2009 - (Free Research)
How can business process and applications professionals lead the charge in optimizing the processes and systems to deliver the perfect order? How does a business process and applications professional know the key steps to supporting a perfect order? Forrester has developed a best practices checklist of 20 steps required to support a perfect order.
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Practical Business Process Improvement by Progress Software, Inc.
March 03, 2011 - (Free Research)
The promise of BPM is to make business more efficient and deliver that ever elusive continuous improvement. This is a challenge for all businesses. The key question remains, “How can I know what needs to be improved?” This paper will shed light on how to continuously improve business processes in order to stay competitive.
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How SAP Users hold the key to Business Process Improvement by Winshuttle, LLC
February 10, 2011 - (Free Research)
This paper highlights the key role that SAP users play in enabling their organizations to improve processes, and discusses how their expertise is lost in some of the traditional approaches companies use to try to improve processes. Learn an alternative “user-centric” approach that will enable companies to measurably improve their processes.
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Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge
July 15, 2010 - (Free Research)
So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements.
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Virtual Systems and Server Resource Management Best Practices by IBM
June 22, 2011 - (Free Research)
Although virtualization brings a variety of infrastructure improvements, without key resource management, many of the improvements remain unrealized. Take a look at this e-guide from the editors at SearchSystemsChannel.com for expert advice on making the absolute most out of the virtualized environment.
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