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CEM - Using the Power of Analytics to Optimize Customer Delight by OpenText

January 02, 2012 - (Free Research)
This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results. 
(ANALYST REPORT) READ ABSTRACT |

Sybase Mobility Guide - a downloadable book by ComputerWeekly.com

March 10, 2011 - (Free Research)
This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. 
(WHITE PAPER) READ ABSTRACT |

There's No Room for Error When it Comes to Compliance: Five Tips for Improvement

by Iron Mountain

March 13, 2012 - (Free Research)
Use this resource as a guide to to make sure your information is maintaining compliance with regulations and standards. Find five tips to help lower your risk profile and boost your audit readiness. 
(DATA SHEET) READ ABSTRACT |

A Critical Component to Successful Information Governance by OpenText

April 04, 2012 - (Free Research)
This webcast is filled with helpful information on improving your records management strategy and why doing so can be of immense benefit to your business. 
(WEBCAST) READ ABSTRACT |

Protect Your Vital Records: Uncover the 5 percent You Can't Afford to Ignore

by Iron Mountain

March 14, 2012 - (Free Research)
This paper will help you discover what your vital records are through a list of questions you should ask yourself in determining which records fall into this category. You also will learn about the inherent risks associated with inadequate preservation and how to implement an effective and efficient vital records program for your organization. 
(WHITE PAPER) READ ABSTRACT |

BI Trends in Health Care by SearchHealthIT.com

August 17, 2009 - (Free Research)
Analyzing clinical data can accomplish many goals: Improving patient care through understanding trends and showing paths to improvement, enhancing research and creating business efficiencies and cutting operational costs. Inside this expert e-book, learn how to take advantage of business intelligence and data analytics at your healthcare facility. 
(EBOOK) READ ABSTRACT |

Navigate the Challenges of Records Management Confidently

by Iron Mountain

March 13, 2012 - (Free Research)
This guide is designed to help you identify your biggest, untapped cost-saving opportunities and see how outsourcing your records management can dramatically cut business expenses while improving your service to internal and external customers. 
(WHITE PAPER) READ ABSTRACT |

Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)
<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p> 
(WHITE PAPER) READ ABSTRACT |

SQL Server 2008 Upgrade Series: Performance by Dell, Inc. and Intel

November 20, 2009 - (Free Research)
This article explores ways in which small and mid-sized businesses can improve the performance of their databases - and their businesses - by upgrading to SQL Server 2008. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Ten benefits for health care practices in EHR selection by Iron Mountain

March 27, 2012 - (Free Research)
For health care facilities still pondering a move to electronic health records, this E-Guide provides a list of 10 EHR benefits that should serve as further incentive toward making the switch. 
(EGUIDE) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 24, 2012 - (Free Research)
This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management. 
(WEBCAST) READ ABSTRACT |

Practice Management: Double Billing Rate and Improve Patient Services by HP and Intel

April 17, 2012 - (Free Research)
This brief white paper examines how one health care organization was able to improve practice management and accelerate EHR implementation with HP converged infrastructure. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Improving Database Performance With Infrastructure by Dell, Inc.

May 01, 2012 - (Free Research)
DBAs are tasked with trying to supercharge the performance of their databases while minimizing extra costs. This expert e-guide from SearchOracle.com explains in-depth the required software and hardware that can eventually determine database performance. Also gain a holistic approach to infrastructure and database improvements. 
(EGUIDE) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 26, 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

Realizing The True Payoffs of Speech Analytics by Enkata Technologies

April 25, 2012 - (Free Research)
This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight. 
(WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 28, 2011 - (Free Research)
Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings. 
(CASE STUDY) READ ABSTRACT |

Using Unified Customer Data Visibility to Improve Revenue, Retention and Satisfaction by DataFlux Corporation

June 16, 2011 - (Free Research)
While immediate value is achievable through improved data quality and standardization, without well-defined goals for measured improvements to visible business processes the technical morass threatens project success. In this paper, we review some barriers to success of Master Data Management (MDM) programs. 
(WHITE PAPER) READ ABSTRACT |

Nimble employers turn to agile project management by ComputerWeekly.com

November 25, 2010 - (Free Research)
In spirit, both traditional and agile project delivery embody similar principles and practices that aim to deliver measurable results 
(WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Wales & West Utilities Distributes Data Entry Savings Across the Company with Winshuttle by Winshuttle, LLC

March 21, 2012 - (Free Research)
Manual data entry can be cumbersome and time-consuming. This case study outlines how Wales & West Utilities successfully streamlined its SAP data loading and extraction process across multiple business areas. Discover how it uploaded over 750,000 transactions to save 2,284 working days over the course of just six months. 
(CASE STUDY) READ ABSTRACT |

Top Ten Reasons to Use Steelhead Cloud Accelerator by Riverbed Technology, Inc.

May 25, 2012 - (Free Research)
<p>Steelhead Cloud Accelerator is a unique technology integration that can offer performance improvement for SaaS applications consumed by enterprises. It combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Learn more.</p> 
(WHITE PAPER) READ ABSTRACT |

Case study: Overcoming Mainframe Technology Limitations

by HP

October 07, 2011 - (Free Research)
This exclusive case study explores how one organization within the financial industry migrated from old, mainframe technology to HP Integrity Superdome servers in order to respond faster to changing financial markets with an adaptive infrastructure. Learn about the many IT and business improvements they gained. 
(CASE STUDY) READ ABSTRACT |

Become a social business on the cloud IBM SmartCloud for Social Business collaboration services by IBM

April 16, 2012 - (Free Research)
This brief paper outlines a social business cloud solution that provides integrated e-mail, social business capabilities and third-party applications, all delivered through cloud computing. Learn how it offers a security-rich environment that will allow your business to become a social butterfly in addition to reducing costs and complexity. 
(WHITE PAPER) READ ABSTRACT |

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