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Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 01, 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
(WHITE PAPER)

Improving Service in Volatile Markets by Microsoft

September 2008 - (Free Research)
To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. 
(WHITE PAPER)

How Can Infrastructure Management Help Me Reduce Costs and Increase Business Productivity While Improving Service Delivery? by CA Technologies.

April 2008 - (Free Research)
Infrastructure Management from CA consolidates and streamlines management of your IT infrastructure, helping you reduce expenses, address changing business demands and improve delivery and performance of services that drive the business. 
(WHITE PAPER) READ ABSTRACT |

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc.

June 2009 - (Free Research)
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” 
(WHITE PAPER) READ ABSTRACT |

Government Insights White Paper: Collaborative Case Management - Improving Service Delivery through Connected Government by EMC Corporation

April 2008 - (Free Research)
In this white paper, IDC Government Insights discusses global trends toward better citizen service and provides an overview of collaborative case management. 
(WHITE PAPER) READ ABSTRACT |

Improve Service Delivery with IBM CloudBurst by IBM

January 2011 - (Free Research)
IBM CloudBurst is a family of pre-integrated service delivery platforms that include the hardware, storage, networking, virtualization, and service management software to create a private cloud environment, transform data centers, and build dynamic infrastructures that deliver new levels of service at reduced cost. 
(PRODUCT OVERVIEW) READ ABSTRACT |

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd

October 2009 - (Free Research)
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. 
(CASE STUDY) READ ABSTRACT |

Case Study: DaimlerChrysler South Africa - Migrating Mission Critical Application Achieving Over 50% Cost Savings and Improving Service Levels by Micro Focus, Ltd

October 2009 - (Free Research)
In October 2003, DaimlerChrysler South Africa decided that significant cost savings could be achieved by migrating its mission critical systems onto a contemporary low cost platform and in the process remove the mainframe. This case study presents the challenges the company faced as well as the solution and benefits achieved. 
(CASE STUDY) READ ABSTRACT |

Case Study: Digital Archiving Promotes Sustainability and Improved Service Delivery for the London Borough of Islington by Xerox DocuShare

May 2008 - (Free Research)
Learn how visionary IT management helped this local government deliver financial, environmental and social benefits to the community and save hundreds of thousands of Pounds in its first year using Xerox DocuShare. 
(CASE STUDY) READ ABSTRACT |

Market-based Government through Innovation: How Public Sector Leaders Are Improving Collaboration and Focusing on Citizens by IBM Line of Business

February 2008 - (Free Research)
This paper explores how enhancing collaboration among government groups, citizens and others can enable a more "market-based" approach to processes and can help improve service delivery. 
(WHITE PAPER)

Identify and Leverage Your Existing Service Life Cycles by IBM

December 2010 - (Free Research)
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives. 
(WHITE PAPER) READ ABSTRACT |

A Breakthrough in Service Delivery for Data Center Workloads by IBM

June 2009 - (Free Research)
Watch this Webcast as IBM reveals new offering that can sustain ongoing cost reduction while improving service levels over the long term. 
(WEBCAST) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM

June 2011 - (Free Research)
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing. 
(WHITE PAPER) READ ABSTRACT |

Create the Optimal Architecture for Your Critical Applications by IBM

January 2009 - (Free Research)
IBM has the vision, expertise, experience and product offerings that enable you to build an optimal architecture for application performance that drives business success. 
(WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

December 2010 - (Free Research)
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
(WHITE PAPER) READ ABSTRACT |

Why You Should Take a Holistic Approach to ITIL and Service Support (French) by BMC Software, Inc.

November 2009 - (Free Research)
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... 
(WHITE PAPER) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

ENTERPRISE APPLICATION ARCHIVING: Unified Protection and Management for Enterprise Application Output by EMC Corporation

March 2008 - (Free Research)
Today easy management of and access to archives is more than compliance and governance, it is also about improving service, repurposing content, creating new revenue streams, protecting public safety and more. 
(WHITE PAPER) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions

March 2011 - (Free Research)
According to a recent study by an independent research firm, "90 percent of IT executives surveyed think that a real-time, customized dashboard will improve service levels and problem remediation." 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Are You Looking for a Way to End the Finger Pointing and Improve your Customers’ Experience? by CA Technologies.

April 2014 - (Free Research)
This white paper explains the benefits of a monitoring solution that equips enterprise IT organizations and service providers with capabilities to dramatically improve service quality and reduce the costs and time of IT service delivery. 
(WHITE PAPER) READ ABSTRACT |

Indiana University Enrolls SAN Storage for Improved Efficiency and Productivity by Dell, Inc.

September 2011 - (Free Research)
Check out this case study to explore how Indiana University lowered the TCO of IT equipment and improved service offerings through server consolidation and SAN storage. 
(CASE STUDY)

Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies.

November 2008 - (Free Research)
Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide. 
(WEBCAST) READ ABSTRACT |

Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.

October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage. 
(WHITE PAPER)

Reduce the Cost and Complexity of Multi-sourced IT Environments by Hewlett-Packard Company

May 2012 - (Free Research)
Public, private and hybrid cloud services have made it increasingly difficult for IT organizations to govern and manage IT services— at the same time that businesses are demanding greater agility and faster delivery from IT. View this webcast to learn how to rein in this supplier sprawl to improve service quality and reduce costs and risks. 
(WEBCAST) READ ABSTRACT |

Service Portfolio Management: Manage IT For Business Value by CA Technologies.

October 2009 - (Free Research)
Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value. 
(WHITE PAPER) READ ABSTRACT |

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