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1 - 25 of 500 | Next Page

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global

October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. 
(PRESENTATION) READ ABSTRACT |

Desktop Virtualization with Dell and Citrix: Solving the Desktop Lifecycle Management Challenge by Dell, Inc. and Intel

July 01, 2009 - (Free Research)
This white paper provides analysis and advice on how Dell Virtual Remote Desktop (VRD), a server-hosted desktop virtualization, can deliver substantial benefits, simplifying lifecycle management, and driving ongoing cost and productivity benefits. 
(WHITE PAPER) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 29, 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Distributed IT Infrastructures: Alternative Approaches by VM6 Software

October 27, 2009 - (Free Research)
This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model. 
(WHITE PAPER) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)

March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. 
(VIDEOCAST) READ ABSTRACT |

Improve Backup and Recovery Using Deduplication with Modern Mainframe Virtual Tape by Data Domain

June 08, 2009 - (Free Research)
This whitepaper describes how mainframe users can effectively switch from physical tape (or hybrid disk/tape) to a modern mainframe Virtual Tape solution with Data Domain deduplication storage. 
(WHITE PAPER) READ ABSTRACT |

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.

September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. 
(CASE STUDY) READ ABSTRACT |

ESET Smart Security 4 Trial by ESET

September 09, 2009 - (Free Research)
Combining powerful management tools, ease of use for end users, and state-of-the-art proactive threat detection, ESET Smart Security is the most effective way to protect your business' valuable data assets while improving your compliance posture. Enjoy a FREE Trial of this fully integrated security solution. 
(DOWNLOAD) READ ABSTRACT |

Innovative Tactics to Improve Your Channel Business by Dell, Inc.

September 29, 2009 - (Free Research)
Attend our free virtual trade show "Innovative tactics to improve your Channel business," with your partners at Dell, Microsoft, and Intel — along with technology and Channel industry experts Zeus Kerravala and Heather Clancy. 
(VIRTUAL SEMINAR) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc.

September 16, 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. 
(CASE STUDY) READ ABSTRACT |

Reduce Costs By Reducing Duplicate Data & Drive Efficiency In Your Data Center by Data Domain

June 26, 2009 - (Free Research)
In this webcast, ESG analyst Brian Babineau examines how data deduplication can effectively contain the costs associated with massive data growth, improve capital and operating efficiencies and bolster green initiatives. 
(WEBCAST) READ ABSTRACT |

Setting a Precedent for Success: Turner Padget effectively eliminates unplanned downtime and cuts server footprint by 50% with Dell solutions and VMware by Dell and VMware

April 01, 2009 - (Free Research)
Turner Padget Graham & Laney, P.A., a Columbia, South Carolina-based law firm with five locations throughout the state sought to consolidate legacy servers, improve availability for remote users, increase storage capacity and implement a new disaster recovery DR/BC strategy. In this case study you'll learn about their new Dell and VMware solutions. 
(CASE STUDY) READ ABSTRACT |

ESET NOD32 Antivirus 4 by ESET

November 03, 2009 - (Free Research)
Enjoy Fast, Effective, and Easy to use internet security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition. 
(DEMO) READ ABSTRACT |

NetBackup™ Architecture Overview by Symantec Corporation

December 2008 - (Free Research)
The purpose of this document is to provide an overview of the requirements for a basic NetBackup™ architecture to help customers understand which components are required in a data protection solution. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution by Dell and Microsoft

April 2009 - (Free Research)
To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V™ technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes, and save up to U.S. $1.5 million a year. 
(CASE STUDY) READ ABSTRACT |

Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc (E-mail this company)

July 2007 - (Free Research)
Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers. 
(WHITE PAPER) READ ABSTRACT |

Application Performance Brief: Microsoft App-V by Blue Coat

June 2009 - (Free Research)
Check out this performance brief to learn how together, Blue Coat ProxySG and Microsoft App-V reduce the cost and complexity of managing desktop applications by optimizing virtual application delivery over the WAN while avoiding costly bandwidth upgrades. 
(ARTICLE) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

Virtual Desktops: Improving Security and Availability by HP, Vmware and AMD

September 2009 - (Free Research)
In this webcast, learn how virtual desktop implementation can ensure data security and uphold legal compliance standards. Discover how to execute best practices for data backup and offsite storage. Gain insight into how desktop virtualization can be utilized to improve data security and availability. 
(WEBCAST) READ ABSTRACT |

Riverbed Raises the Ante Again in WDS with RiOS 5.0 by Riverbed Technology, Inc.

March 2008 - (Free Research)
Do your remote workers have a desire for higher performance computing? In this paper by the Taneja Group, learn how Steelhead appliances from Riverbed, with its enhanced RiOS 5.0 operating system, provides a number of improvements across major areas of WAN optimization, delivering LAN-like functionality to your WAN. 
(ANALYST REPORT) READ ABSTRACT |

The Building Blocks for Growth: A Network Can Improve Efficiency and Responsiveness, As Well As Control Costs by Cisco Systems, Inc.

August 2009 - (Free Research)
Growth rises on the horizon for many small businesses, and one seizes the day, expansion often occurs rapidly. Preparation is crucial to success. What tools are required for a company with 20 employees, for example, to grow to 100 employees within a year? Read this paper to learn more... 
(WHITE PAPER) READ ABSTRACT |

Mobilizing Enterprise Applications by Relavis Corporation

August 2009 - (Free Research)
Introducing mobility solutions into the workforce makes employees and business processes more efficient, yielding direct productivity gains and cost savings. These productivity gains and cost savings, along with the improved speed of customer communication and response, help create competitive advantage and increased customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Tiens Group: growing and cutting costs with a single, integrated, secure, and cost effective global network by Orange Business Services

April 2009 - (Free Research)
Read this quick case study to see how Tiens Group - a Chinese enterprise that does business internationally - was able to build a single network that handles all of their communications needs all over the globe and allows them greater growth potential while simultaneously reducing overheads. 
(CASE STUDY) READ ABSTRACT |

An in-depth look at data deduplication methods by CDW Corporation

September 2009 - (Free Research)
This E-Guide will discuss the various approaches to data deduplication. You'll learn the pros and cons of each, and will benefit from independent expert insight that will help you get the most out of the approach you take with data deduplication technology. 
(EGUIDE) READ ABSTRACT |

D2D2T Backup Architectures and the Impact of Data De-duplication by Quantum Corporation

May 2008 - (Free Research)
This paper examines the impact of de-duplication in a disk-to-disk-to-tape (D2D2T) backup and recovery environment. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 500 | Next Page


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