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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Distributed IT Infrastructures: Alternative Approaches by VM6 Software
October 27, 2009 - (Free Research)
This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
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Accelerate ITIL Initiatives by Bomgar Corporation
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March 01, 2008 - (Free Research)
In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
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ESET Smart Security 4 Trial by ESET
September 09, 2009 - (Free Research)
Combining powerful management tools, ease of use for end users, and state-of-the-art proactive threat detection, ESET Smart Security is the most effective way to protect your business' valuable data assets while improving your compliance posture. Enjoy a FREE Trial of this fully integrated security solution.
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Innovative Tactics to Improve Your Channel Business by Dell, Inc.
September 29, 2009 - (Free Research)
Attend our free virtual trade show "Innovative tactics to improve your Channel business," with your partners at Dell, Microsoft, and Intel along with technology and Channel industry experts Zeus Kerravala and Heather Clancy.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 16, 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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ESET NOD32 Antivirus 4 by ESET
November 03, 2009 - (Free Research)
Enjoy Fast, Effective, and Easy to use internet security. Receive a FREE Trial of a fully integrated security solution which includes Antivirus and Antispyware all managed through Remote Administrator. Click "View Now" to request a complimentary ESET NOD32 Antivirus 4 Business Edition.
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NetBackup Architecture Overview by Symantec Corporation
December 2008 - (Free Research)
The purpose of this document is to provide an overview of the requirements for a basic NetBackup architecture to help customers understand which components are required in a data protection solution.
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Case Study: Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution by Dell and Microsoft
April 2009 - (Free Research)
To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V™ technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes, and save up to U.S. $1.5 million a year.
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Improved Manageability and Availability Spur Move to Virtualize Desktops by AMD and VMware, Inc
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July 2007 - (Free Research)
Many companies have turned to virtualization technologies for their servers and in their data centers to simplify administration and to reduce management chores and operating costs while maintaining reliability and safeguarding against disasters. Companies are now looking to apply the same technology to their desktop computers.
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Application Performance Brief: Microsoft App-V by Blue Coat
June 2009 - (Free Research)
Check out this performance brief to learn how together, Blue Coat ProxySG and Microsoft App-V reduce the cost and complexity of managing desktop applications by optimizing virtual application delivery over the WAN while avoiding costly bandwidth upgrades.
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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
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Virtual Desktops: Improving Security and Availability by HP, Vmware and AMD
September 2009 - (Free Research)
In this webcast, learn how virtual desktop implementation can ensure data security and uphold legal compliance standards. Discover how to execute best practices for data backup and offsite storage. Gain insight into how desktop virtualization can be utilized to improve data security and availability.
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Riverbed Raises the Ante Again in WDS with RiOS 5.0 by Riverbed Technology, Inc.
March 2008 - (Free Research)
Do your remote workers have a desire for higher performance computing? In this paper by the Taneja Group, learn how Steelhead appliances from Riverbed, with its enhanced RiOS 5.0 operating system, provides a number of improvements across major areas of WAN optimization, delivering LAN-like functionality to your WAN.
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Mobilizing Enterprise Applications by Relavis Corporation
August 2009 - (Free Research)
Introducing mobility solutions into the workforce makes employees and business processes more efficient, yielding direct productivity gains and cost savings. These productivity gains and cost savings, along with the improved speed of customer communication and response, help create competitive advantage and increased customer satisfaction.
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An in-depth look at data deduplication methods by CDW Corporation
September 2009 - (Free Research)
This E-Guide will discuss the various approaches to data deduplication. You'll learn the pros and cons of each, and will benefit from independent expert insight that will help you get the most out of the approach you take with data deduplication technology.
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