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Measuring and Improving Customer Satisfaction in the Insurance Industry by MarketTools, Inc. November 24, 2009 - (Free Research) Learn how leading insurers use MarketTools® CustomerSat™ to gather and analyze feedback from customers to increase customer satisfaction, retain customers, and add to the bottom line.  (ANALYST BRIEF) READ ABSTRACT |

Reinsurance Company Improves Data Quality, Enhances Profitability with DataFlux by DataFlux Corporation January 14, 2009 - (Free Research) DataFlux dfPower Studio combines several tools to help standardize incoming data and assist companies in building business rules into their system.  (CASE STUDY) READ ABSTRACT |

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd October 27, 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.  (CASE STUDY) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 PDF Slides by KnowledgeStorm Webinars (E-mail this company) February 07, 2007 - (Free Research) View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007.  (ANALYST REPORT) READ ABSTRACT |

IDC Workbook: Assess the Value of Deduplication for your Storage Consolidation Initiatives by Data Domain September 2008 - (Free Research) Deduplication is an emerging technology that has the potential to help organizations improve enterprise storage and recovery performance. By completing the worksheet here, organizations can determine if they should immediately invest in deduplication.  (WHITE PAPER) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company) January 2007 - (Free Research) Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free!  (WEBCAST) READ ABSTRACT |

Process-Driven Business Intelligence: Building Smarter Business Processes by Information Builders Inc. (E-mail this company) November 2006 - (Free Research) Most organizations strive for efficiency because it ties to cost savings and better performance, while helping to anchor competitive advantages. However, improving efficiency requires organizations to continually seek new methods of managing increasingly complex business processes.  (WHITE PAPER) READ ABSTRACT |

Using Configuration Audit & Control to Meet Compliance and Improve Operations by Tripwire, Inc. September 2008 - (Free Research) CAPITAL Card Services wanted a solution that could help automate compliance, improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%.  (CASE STUDY) READ ABSTRACT |

Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance by SAP AG September 2008 - (Free Research) This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models.  (WHITE PAPER) READ ABSTRACT |

Beyond Supply Chain Visibility: Response Management Is the Key by SAP AG September 2008 - (Free Research) Supply chain visibility ranks as one of the top two application focus areas for companies as part of their supply chain technology investment plans. Supply chain executives view visibility as the main goal for supply chain executives within supply chain initiatives. Read this paper for more.  (WHITE PAPER) READ ABSTRACT |

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.  (WHITE PAPER) READ ABSTRACT |

A Guide to the Value of Reliable Data in Insurance by DataFlux Corporation November 2009 - (Free Research) Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.  (WHITE PAPER) READ ABSTRACT |

Strategic QA: Steps to Effective Software Quality Assurance by IBM July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.  (WHITE PAPER) READ ABSTRACT |

Master Data Management: Extracting Value from Your Most Important Intangible Asset by SAP AG January 2007 - (Free Research) Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service.  (WHITE PAPER) READ ABSTRACT |

Understanding and Managing Supply Chain Risk by SAP AG January 2006 - (Free Research) Download this white paper and explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance. Learn how identifying and profiling risk variables, quantifying risk and using IT solutions can create higher resilience for supply chain management.  (WHITE PAPER) READ ABSTRACT |

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP AG January 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.  (WHITE PAPER) READ ABSTRACT |

Infor - ERP LN by Infor September 2008 - (Free Research) Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.  (DEMO) READ ABSTRACT |

5 Ways VMware vSphere Improves Backup and Recovery by Veeam Software November 2009 - (Free Research) VMware's latest enterprise-level hypervisor product suite, vSphere, includes many new features and technological enhancements over its predecessor, VMware Infrastructure 3 (VI3). This white paper focuses on how VMware improved various storage technologies, how they relate to data backup and recovery, and more.  (WHITE PAPER) READ ABSTRACT |

Optimizing the Data Center for Cost and Efficiency by Dell India April 2009 - (Free Research) The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.  (WHITE PAPER) READ ABSTRACT |

Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency by Hewlett-Packard Company May 2009 - (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.  (WHITE PAPER) READ ABSTRACT |

E-Book: Five Technology Trends for Improved Business Intelligence Performance by Sybase, Inc. November 2009 - (Free Research) In this E-Book, data warehousing and BI expert Rick Sherman explains how you can take advantage of BI trends to ensure that you get the right information to the right people at the right times, so they can make the best possible decisions.  (EBOOK) READ ABSTRACT |

Take the Maturity of Your Systems and Software Development Process to the Next Level with ALM by IBM April 2008 - (Free Research) This white paper introduces the steps that organizations must take to improve their systems and software development processes, by implementing key best practices and uniting development teams with Application Lifecycle Management (ALM).  (WHITE PAPER) READ ABSTRACT |

Leveraging Virtualization to Consolidate, Optimize and Protect Your IT Infrastructure by Datalink. November 2008 - (Free Research) This paper addresses some of the critical issues of virtualization and some of the ways it can be effectively implemented to help organizations utilize resources more efficiently, reduce costs, manage data across the entire enterprise.  (WHITE PAPER) READ ABSTRACT |

Credit Card Company Improves Risk Management to Boost Bottom Line using Predictive Analytics by SPSS Inc. Worldwide Headquarters May 2009 - (Free Research) A successful credit card company must be able to accurately assess its credit risk at any given time. Having an up-to-date picture of which clients may default on payments is critical to this process, not only amongst new applicants, but existing customers too.  (CASE STUDY) READ ABSTRACT |

6 Steps to Improving Manufacturing Performance: by Apriso Corporation April 2009 - (Free Research) This executive brief presents the six "Rules of the Road" that can help you cut costs, increase cash flow and become more responsive to changing market conditions in the manufacturing industry.  (WHITE PAPER) READ ABSTRACT |

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