Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft October 21, 2011 - (Free Research) The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.  (WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company April 23, 2009 - (Free Research) In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform.  (WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 01, 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 20, 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD March 07, 2011 - (Free Research) Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise.  (WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 11, 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics April 18, 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process.  (EGUIDE) READ ABSTRACT |

Next-Generation Power and Cooling for Blade Environments by Hewlett-Packard Company March 03, 2009 - (Free Research) In this technical brief, IDC examines HP Thermal Logic, a holistic approach to improving power and cooling efficiency in the IT infrastructure, designed to help companies reduce energy consumption, reclaim unused datacenter capacity, and extend the life of their datacenter.  (TECHNICAL ARTICLE) READ ABSTRACT |

The Next-Generation Contact Center by Aspect October 31, 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Research shows that 86% of customers will pay up to 25% more for a great customer experience, but only 1% report that their expectations are being met. Read this paper to learn about next-generation customer experience management technologies and strategies from Oracle that enable you to effectively connect, engage, and service your customers.  (DATA SHEET)

IDC: Next - Generation Power and Cooling for Blade Environments by Hewlett Packard Company and Intel December 01, 2008 - (Free Research) In this technical brief, IDC examines HP Thermal Logic, a holistic approach to improving power and cooling efficiency in the IT infrastructure, designed to help companies reduce energy consumption, reclaim unused datacenter capacity, and extend the life of their datacenter.  (ANALYST REPORT) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc. March 15, 2012 - (Free Research) This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.  (EGUIDE) READ ABSTRACT |

Building the Next-Generation Data Center – A Detailed Guide by CA Technologies. April 01, 2011 - (Free Research) Read this paper to learn how software vendors are offering virtualization management software that offers robust features and has well defined roadmaps. Read on to learn how to build the next-generation data center and overcome the challenges of managing a virtual infrastructure.  (WHITE PAPER) READ ABSTRACT |

E-Book: IT Handbook - Server Consolidation by Dell, Inc. and Intel® August 04, 2010 - (Free Research) Server consolidation can save your organization money by increasing utilization rates and reducing power and cooling costs. Learn how capacity planning and virtualization technologies can help you meet your server consolidation goals.  (EBOOK)

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel® June 02, 2010 - (Free Research) Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance.  (PRODUCT OVERVIEW) READ ABSTRACT |

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel® April 07, 2010 - (Free Research) Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance.  (PRODUCT OVERVIEW) READ ABSTRACT |

NetBackup 6.5: Enabling Next-Generation Disk-Based Data Protection by Symantec Corporation February 2008 - (Free Research) Symantec's Veritas NetBackup 6.5, the latest release of the company's established market-leading enterprise backup and recovery solution, provides disk-based data protection for remote office and enterprise datacenter environments.  (WHITE PAPER) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation November 2008 - (Free Research) Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.  (WHITE PAPER) READ ABSTRACT |

Top 5 Considerations for Choosing a Next-Generation Firewall: SonicWALL vs. Palo Alto Networks and Fortinet by SonicWALL March 2011 - (Free Research) Thanks to Web 2.0 and an explosion of Web-based applications, nearly two-thirds of today's traffic is HTTP and HTTPS. Collaboration, increased productivity and improved insights into customers and prospects are all key benefits of Web 2.0.  But with these benefits come new security threats as well as dramatic increases in network bandwidth consumed  (WHITE PAPER) READ ABSTRACT |

VeriSign Mobile Enterprise Services: Enabling Next-Generation Mobile Messaging for Enterprises by VeriSign, Inc December 2008 - (Free Research) This Solution Paper provides an overview of the rapidly growing mobile messaging and alerts market, and introduces a solution that addresses that market: VeriSign Mobile Messaging, an offering of VeriSign Mobile Enterprise Services (VMES).  (WHITE PAPER) READ ABSTRACT |

HP Helps Managed Service Provider Build Next-Generation Datacentres for Cloud-Based Solutions by Hewlett-Packard Limited August 2012 - (Free Research) This brief case study describes how managed service provider, Outsourcery deployed a virtualized cloud platform to enable them to expand their business. Learn how they approached evaluating their options and the benefits they achieved.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Changing the Rules of Backup and Disaster Recovery by FalconStor Software April 2009 - (Free Research) Join Independent Backup Expert W. Curtis Preston and Falconstor's Product Marketing Manager Peter Eichers as they explore common data protection challenges and what technologies can be used to address them.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

HP 3PAR StoreServ Storage technologies for VMware vSphere by Insight December 2012 - (Free Research) Access this white paper to learn about the improvements and benefits your organization can achieve by supporting VMware vSphere with a next-gen storage platform built to overcome the challenges businesses face after launching server virtualization.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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