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Computer Weekly - 17 January 2012: featuring the future of IT education; G-Cloud in action; networking challenges by ComputerWeekly.com January 17, 2012 - (Free Research) In this week’s issue of Computer Weekly, we look at the future of computer science education now the government has scrapped the current ICT curriculum, and what this means for the IT industry. We talk to an early adopter of the government G-Cloud plan; and we examine the key challenges for network architects. Download the new issue now.  (EZINE) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 PDF Slides by KnowledgeStorm Webinars (E-mail this company) February 07, 2007 - (Free Research) View the slides presented in the "New Research: How to Improve Your B2B Email Marketing Results in 2007" Webcast and find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007.  (ANALYST REPORT) READ ABSTRACT |

Improve Data Center Efficiency With Server Virtualization Technology by HP and Intel May 31, 2011 - (Free Research) Businesses today expect more agility from their IT departments. Even as budgets shrink or hardware fails, new workloads must be brought online sooner with fewer disruptions. Access this expert e-guide to learn how you can improve your business’s IT efficiency with server virtualization.  (EGUIDE) READ ABSTRACT |

New Research: How to Improve Your B2B Email Marketing Results in 2007 by KnowledgeStorm Webinars (E-mail this company) January 04, 2007 - (Free Research) Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free!  (WEBCAST) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 08, 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Why Cloud and How to Choose a Cloud Vendor by Autonomy, an HP company (E-mail this company) January 17, 2012 - (Free Research) This white paper is here to help. In this paper you'll learn how to determine if the cloud is right for you, and receive today's best practices and recommendations for finding the right cloud vendor and products. Also included is a look at cloud-based data protection, and an analysis of the benefits cloud technology has to offer.  (WHITE PAPER) READ ABSTRACT |

7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company) December 28, 2011 - (Free Research) Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.  (WHITE PAPER) READ ABSTRACT |

Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes by Plex Systems February 01, 2012 - (Free Research) This white paper presents a thorough understanding of what overall equipment effectiveness (OEE) is, how it works, and the countless benefits that result from its use. Also discover tools that enable you to accurately measure OEE so you have a clear picture of how it's improving your process efficiencies.  (WHITE PAPER) READ ABSTRACT |

The State of EHR Adoption: On The Road to Improving Patient Safety by VMware, Inc. January 09, 2012 - (Free Research) Healthcare Informatics Research recently interviewed nearly 500 health care organizations to shed light on the current state of EMR/EHR adoption. Download this report to discover how organizations are overcoming obstacles to adoption, how they benefiting from EMR/EHR solutions, and where the industry is going next.  (WHITE PAPER) READ ABSTRACT |

Inventory Optimization: A Technique for Improving Operational Inventory Targets by SAP America, Inc. December 11, 2009 - (Free Research) This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization. It also looks at how the SAP® Enterprise Inventory Optimization application by SmartOps uses the model to help supply planners execute more effectively in a highly collaborative enterprise environment.  (WHITE PAPER) READ ABSTRACT |

Business Rules in Banking: Connect Decisions to Improve Business Performance by FICO December 22, 2011 - (Free Research) The banking market is heavy with regulatory requirements. Tighter budgets and higher pricing pressure are squeezing profitability. In this white paper, you’ll learn where you can achieve the greatest results by combining these technologies.  (WHITE PAPER) READ ABSTRACT |

How to Improve Disaster Recovery for the Enterprise: Advanced Replications Powered by WAN Optimization - Taneja Group by Riverbed Technology, Inc. January 12, 2012 - (Free Research) Ready to accelerate disaster recovery across your entire enterprise? Read this Taneja report to find out how you can increase WAN efficiency, overcome latency, and optimize IT performance for disaster recovery by deploying WAN optimization.  (WHITE PAPER) READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.  (JOURNAL ARTICLE) READ ABSTRACT |

Automating operations to reduce costs while improving service value by Hewlett-Packard Company October 26, 2011 - (Free Research) Learn how HP Operations Manager and HP Operations Orchestration can help you automate operations management to reduce operational costs and improve service quality.  (WHITE PAPER) READ ABSTRACT |

Metro Health Improves Patient Care with Desktop Virtualization by Cisco Systems, Inc. December 23, 2011 - (Free Research) This brief video discusses how one business in the healthcare industry leveraged desktop virtualization and was able to optimize clinical workflow and improve patient care. Check out how this virtual infrastructure provided employees with access to the information they needed when they needed it.  (VIDEO) READ ABSTRACT |

Oracle Solaris and Sun SPARC Systems – Integrated and Optimized for Enterprise Computing by Oracle Corporation June 25, 2010 - (Free Research) This document is intended for IT architects, system administrators, and developers that want to understand the details of how Oracle® Solaris and SPARC® can improve your application solution environment.   (WHITE PAPER) READ ABSTRACT |

Netflights.com uses Tealeaf in the call center  to help generate 20% of all revenue by Tealeaf November 04, 2010 - (Free Research) To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.  (CASE STUDY) READ ABSTRACT |

Increasing Availability and Improving Performance of Your WebSphere Infrastructure by CA Technologies. November 2008 - (Free Research) Companies are successfully leveraging IBM's Smart SOA™ Approach based on IBM's experience of working with more than 6550 customers worldwide.  (WEBCAST) READ ABSTRACT |

Strategies for Distributing Your Online Content: Why, Where and How by KnowledgeStorm Webinars (E-mail this company) July 2006 - (Free Research) In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process.  (WEBCAST) READ ABSTRACT |

E-Guide: Improving Business Intelligence Performance by Dell, Inc. and Intel May 2011 - (Free Research) This SearchSQLServer.com E-Guide offers expert insight about what organizations can do to improve the performance of their BI system and new ways to improve BI performance and scalability. In addition, you'll learn how to meet BI performance challenges.  (EGUIDE) READ ABSTRACT |

E-Guide: Improving Business Intelligence Performance in SQL Server Environments by Dell, Inc. and Intel December 2010 - (Free Research) In this e-guide, find out how to improve the performance of SQL Server- based business intelligence applications in small and medium-sized organizations.  (EGUIDE) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT |

Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company) May 2005 - (Free Research) Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.  (WEBCAST) READ ABSTRACT |

ExaGrid Helps U.S. Federal Government Agencies Reduce Backup Windows, Improve Data Protection by ExaGrid Systems, Inc. February 2012 - (Free Research) Check out this study to learn how ExaGrid solutions enabled several U.S. government agencies to reduce backup windows and improve overall data protection practices. This resource provides an introduction to the specific solutions used as well as their benefits, and explores emerging deduplication and scalability concerns as well.  (CASE STUDY) READ ABSTRACT |

Priorities for Improving the Financial Close: Don't Forget about Reporting by IBM October 2011 - (Free Research) In this white paper, learn how the right financial consolidation solution can help you replace silos of inconsistent data with the information and analytic capabilities you need for actionable insight.  (WHITE PAPER) READ ABSTRACT |

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