To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result. 

Find out how 3,637 marketers responded to tough questions about their open, click and conversion rates. Also, find out which tests work best, what's not working, list growth strategies and how email budgets are changing for 2007. Invite your entire team to attend – attendance for this Webcast is free! 

In today's economy, no online retailer can afford to postpone investing in the online customer experience. Retailers need to take immediate steps to ensure they understand the experience of their customers who are transacting online. Read this white paper to learn the retail customer experience management best practices. 

Join us for an exclusive webcast and hear from Forrester Research about how you can prepare to drive key business outcomes through your digital marketing efforts. 

This white paper details five steps an IT organizations can take to optimize their databases for improved response time to users. 

This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source. 

This document is designed to help firms understand their data conversion options. It outlines what data is critical and must be converted for compliance purposes and business continuity, what data is not critical, the relationship between data conversion and reporting, and what to look for in a new technology provider relative to data conversion. 

Read this case study and discover how NZ Bus, through local Oracle Certified Partner Database Integrated Solutions, became the first organization in New Zealand and one of the first in Asia-Pacific to deploy Oracle Database 11g Release 2. 

Are you ready to upgrade to Microsoft SQL 11? Access this exclusive resource to learn how Microsoft improves on SQL Server 2008, and check out the underlying themes emphasized in the new features in Microsoft SQL 11 and how they work. 

Learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2. You’ll discover how its new options and features can help you reduce server and storage costs, improve query performance, and ensure availability during database application upgrades. 

It isn't always easy to know when to upgrade to the latest hardware or software release. In the case of Microsoft SQL Server 2008, there are many compelling reasons to make the move, including: Enhanced business intelligence; improved business continuity features; better performance and better management capabilities. 

The IBM Information Management portfolio offers a complete set of solutions designed to help you not only manage your data, but also master it. Read on to learn more about: Data management, information integration, data warehousing and more. 

Find out what 1,038 B2B marketers revealed about what works for lead generation and nurturing tactics. Invite your entire team to view this free Webcast and learn about B2B email, search marketing and surprising Webcast and white paper marketing statistics.