WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

The Secret SaaS: On-Demand Supply Chain Management by E2open January 19, 2009 - (Free Research) Through the responses of over 130 enterprises, Aberdeen identifies whether SaaS and related approaches are a long-term, viable option in the SCM space or not.  (BOOK) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 31, 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Automating Closed-Loop Marketing by Neolane Inc. October 2008 - (Free Research) Aberdeen research reveals closed-loop marketing practices and processes are fundamental drivers of superior performance for Best-in-Class companies; making closed-loop marketing as important today as it ever was in the past.  (WHITE PAPER)

Shavlik Integrates Sunbelt Software Technology: Keeping Endpoints Secure, Compliant and Well-Managed by Shavlik Technologies May 2005 - (Free Research) This Market Alert from Aberdeen group draws on current research findings to analyze endpoint security solutions and identify Best-in-Class companies as far as protecting and managing endpoints. Read this analyst written article to learn more.  (ANALYST REPORT)

Shavlik Integrates Sunbelt Software Technology: Keeping Endpoints Secure, Compliant and Well-Managed by Shavlik Technologies May 2009 - (Free Research) This Market Alert from Aberdeen group draws on current research findings to analyze endpoint security solutions and identify Best-in-Class companies as far as protecting and managing endpoints. Read this analyst written article to learn more.  (ANALYST NEWS) READ ABSTRACT |

B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series by Sterling Commerce Manufacturing Solutions March 2008 - (Free Research) Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and...  (WHITE PAPER) READ ABSTRACT |

IT GRC: Managing Risk, Improving Visibility, and Reducing Operating Costs by Lumension May 2009 - (Free Research) This Aberdeen Group benchmark report describes the policy, planning, process, and organizational elements of successful IT GRC implementations. Learn what top performing companies do to gain a competitive edge regarding compliance and IT risk management.  (ANALYST REPORT) READ ABSTRACT |

Operational BI: Getting Real Time About Performance by SAP AG December 2007 - (Free Research) This report provides a roadmap for the strategies and capabilities that Best-in-Class companies are employing to improve operational performance.  (WHITE PAPER) READ ABSTRACT |

Sales Intelligence: The Secret to Sales Nirvana by IBM January 2009 - (Free Research) Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions.  (WHITE PAPER) READ ABSTRACT |

Mobile BI: Actionable Intelligence for the Agile Enterprise by SAS Institute Inc. June 2011 - (Free Research) This report describes how mobile devices can drive better BI. Find out how top performing companies have made mobile devices the primary platform for BI deployments.  (WHITE PAPER) READ ABSTRACT |

Improving Application Availability with a Comprehensive Approach to WAN Optimization by BlueCoat September 2009 - (Free Research) Satisfying a WAN's need for speed may not be the best and most cost-effective way to improve applications performance and access across a network. Read about a more constructive approach in this eGuide.  (EGUIDE) READ ABSTRACT |

ERP in Complex Manufacturing by Infor March 2012 - (Free Research) Read this Aberdeen Group e-book to understand how complex manufacturers are benefiting from enterprise resource planning (ERP) system implementations. Learn what it takes to become a best-in-class organization including driving ERP usage, improving mobile access to ERP data, and more.  (EBOOK) READ ABSTRACT |

Testing and Quality Management - Best Practices by SAP America, Inc. February 2010 - (Free Research) <p>Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.</p>  (WHITE PAPER) READ ABSTRACT |

Reducing IT TCO with Effective Endpoint Security Management by Lumension August 2009 - (Free Research) This audiocast includes the findings from Aberdeen Group's latest report "Endpoint Security, Endpoint Management: The Cost Cutter's Case for Convergence", information about which endpoint security management technologies are used by "Best-in-Class" organizations, and recommendations to improve your security and ultimately reduce IT TCO.  (PODCAST) READ ABSTRACT |

How Advanced is Your Enterprise’s iPhone, BlackBerry and Android Management? by BoxTone September 2010 - (Free Research) With an explosion of iPhone, BlackBerry & Android devices entering your workplace, how advanced is your team’s ability to secure, manage and support them? Read this Aberdeen report to learn how the best-in-class are benefiting from leveraging mobility management.  (WHITE PAPER) READ ABSTRACT |

Improve web content management with mobile marketing by OpenText January 2012 - (Free Research) This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.  (ANALYST REPORT) READ ABSTRACT |

Green Initiatives: Lowering Costs and Increasing Efficiency in the Data Center by 3PAR August 2008 - (Free Research) Conserving energy, reducing floor space, and managing utility costs are becoming major priorities for IT organizations. In this study by Aberdeen, over 175 organizations were surveyed about their opinions on Best-in-Class practices for IT organizations.  (WHITE PAPER) READ ABSTRACT |

The State of Service Management by SAP America, Inc. February 2013 - (Free Research) View this document to learn more about the current state of the service enterprise and the goals and investments prioritized by service leaders. It also displays performance benchmarks of leading service organizations and other factors that contribute to best-in-class performance.  (WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. March 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (BOOK) READ ABSTRACT |

Aberdeen Analyst Tip: Unify HR and Finance for Strategic Advantage by Workday November 2012 - (Free Research) Read this Aberdeen analyst insight to gain key tips for seamlessly integrating your finance and HR objectives to achieve and maintain a competitive advantage.  (ANALYST REPORT) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Harvard Business Review: Taking Measure of Talent by Workday February 2012 - (Free Research) This Harvard Business Review Analytic Services whitepaper, sponsored by Workday, focuses on effective management of your human capital and gaining insight into your workforce's skill, knowledge, and experience through technology  (WHITE PAPER) READ ABSTRACT |

Aberdeen Group: The 2011 Growth Imperative: Optimizing Speed and Cost in New Product Development by IBM October 2010 - (Free Research) This Aberdeen Business Review found that over one half of manufacturers are focused on profitability and margin growth.  The review offers insight into how leading companies are approaching the task to excel in innovation and new product development despite lean organizations budgets.  (ANALYST REPORT) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.  (WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

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