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Featured Sponsors
Using Social to Improve Customer Experience by Oracle Corporation UK Ltd
October 31, 2011 - (Free Research)
Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.
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Improve Organizational Communications to Drive Business Results by Cisco Systems, Inc.
October 21, 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Access this resource to learn about collaborative tools that enable increased productivity, business agility and competitive advantage.
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Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.)
June 10, 2011 - (Free Research)
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
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Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc.
January 26, 2011 - (Free Research)
Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.
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The State of Service Management by SAP America, Inc.
February 2013 - (Free Research)
View this document to learn more about the current state of the service enterprise and the goals and investments prioritized by service leaders. It also displays performance benchmarks of leading service organizations and other factors that contribute to best-in-class performance.
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Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent
January 2008 - (Free Research)
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
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GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist
July 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more.
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Mobility Enables True Unified Communications by NEC Corporation
August 2009 - (Free Research)
Read this white paper to learn how deploying unified communications (UC) in conjunction with a mobility solution can increase employee productivity and improve customer service by enabling workers and groups to more easily collaborate from disparate locations.
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Customer-Centered Innovation: Driving Operational Excellence from the Outside-In by OpenText
April 2013 - (Free Research)
Watch this webinar today to discover how Europ Assistance Group was able to further improve their customer-oriented culture. Find out how they improved customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability.
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VW Credit, Inc. by Aspect
March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.
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BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.
November 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.
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Bell Rings in Improved Customer Address Information by DataFlux Corporation
February 2011 - (Free Research)
Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.
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Fight data chaos with better business process automation. by Kofax, Inc.
January 2013 - (Free Research)
This helpful webcast explores a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.
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Live Help: Global Consumer Views & Trends Live Voice and Live Chat by Art Technology Group (ATG)
June 2010 - (Free Research)
This report presents the results of a global survey commissioned by ATG that reveal that consumers want more than just a phone number or e-mail address when it comes to online customer service. Continue reading this report to learn more about the consumer views and trends of voice and live chat.
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City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation
April 2013 - (Free Research)
Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.
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Cashing in on Customer Insight by IBM
December 2012 - (Free Research)
In today's world, the only way to stand out is by differentiating the experience you offer your customers. Access this exclusive resource to explore how you can improve customer experience by leveraging customer analytics- including predictive analytics, social analytics, business intelligence, and decision management.
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