Improve Customer Relationship White Papers, Improve Customer Relationship Software, Improve Customer Relationship Research, Hardware and Services

Utilize analytics to drive customer satisfaction and retention by Infor CRM

December 16, 2011 - (Free Research)

Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.

(WEBCAST)

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Netflights.com uses Tealeaf in the call center to help generate 20% of all revenue by Tealeaf

November 04, 2010 - (Free Research)

To better differentiate in a highly competitive environment, Netflights.com decided that improving customer experience for its website, needed to be a key strategic initiative. This paper describes how Netflights.com leveraged Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service and as a result.

(CASE STUDY)

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.

January 01, 2009 - (Free Research)

Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.

(JOURNAL ARTICLE)

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Demo: IBM SPSS Customer Analytics Overview by IBM

January 17, 2012 - (Free Research)

Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship.

(VIDEOCAST)

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Social Media-based Customer Loyalty Programs by Infor CRM

February 06, 2012 - (Free Research)

This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.

(EGUIDE)

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Why It Pays to Use Electronic Signature by DocuSign, Inc.

January 18, 2012 - (Free Research)

This white paper describes the many benefits of electronic signatures and how your organization can implement an eSignature system into your current contract process.

(WHITE PAPER)

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The power of Call Centers and Customer Loyalty by Infor CRM

February 06, 2012 - (Free Research)

Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.

(EGUIDE)

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CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.

April 01, 2007 - (Free Research)

Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value – where customer demand drives the supply chain and customer insight inspires innovation. Quickly respond to sustain competitive advantage and profitability.

(WHITE PAPER)

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Cincinnati Zoo improves customer experience and enhances performance by IBM

January 24, 2012 - (Free Research)

Learn how one of the world's top-rated zoo uses analytics to create a more satisfying customer experience – while cutting marketing costs, increasing new visits, boosting concession revenues and much more.

(WHITE PAPER)

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E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting

January 12, 2012 - (Free Research)

Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.

(EGUIDE)

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Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction by Oracle Corporation

April 26, 2011 - (Free Research)

As e-commerce continues to grow, customer expectations for B2B e-commerce are changing rapidly. Business to business (B2B) companies that wish to grow and become more profitable are realizing that the old ways of doing business are insufficient and are investing in e-commerce platforms.

(WHITE PAPER)

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Leverage WFM for exceptional customer experiences by Infor WFM Workbrain

December 16, 2011 - (Free Research)

Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.

(WHITE PAPER)

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Experience and IT transformation with a converged infrastructure by HP

October 10, 2011 - (Free Research)

This resource explores how UPS became an instant-on enterprise with an easy to manage converged infrastructure. This technology enabled them to respond quickly to business and IT developments, improve customer relationships, increase scalability and reliability, and reduce costs. Discover how your company can become an instant-on enterprise today.

(VIDEO)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

January 24, 2011 - (Free Research)

In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.

(WHITE PAPER)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

April 01, 2011 - (Free Research)

Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.

(WHITE PAPER)

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Turbocharge Analytics with Big Data and Data Virtualization by Composite Software

June 07, 2011 - (Free Research)

As the fastest growing segment in the business intelligence software industry, analytics are red hot. This white paper introduces the big data analytics opportunity, big data integration challenges, and the data virtualization solutions that can address these challenges.

(WHITE PAPER)

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The Inner Circle Guide to Speech Analytics by Calabrio, Inc.

January 25, 2012 - (Free Research)

Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system.

(WHITE PAPER)

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Protect Your Customer Base by Ensuring the Best Customer Experience by LogMeIn, Inc.

February 01, 2012 - (Free Research)

Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.

(WHITE PAPER)

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DB Schenker uses the HP Master Plan as a template for Master Data Management by Hewlett-Packard Limited

January 03, 2012 - (Free Research)

This case study details how a master data plan allowed DB Schenkey employees to reliably access data from a single, authorised source.

(CASE STUDY)

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Strategy Guide to Converged Infrastructure in Retail by HP and Intel

October 20, 2011 - (Free Research)

Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.

(WHITE PAPER)

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Lending and Credit Solution Brief by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers.

(WHITE PAPER)

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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global

October 2011 - (Free Research)

To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.

(WHITE PAPER)

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Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc.

November 2011 - (Free Research)

With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction.

(WHITE PAPER)

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Dallas Cowboys Generate 30% More Revenue with New Stadium and HP Solutions by HP and Intel

October 2011 - (Free Research)

This exclusive case study demonstrates how an HP converged infrastructure solution centralized IT services to improve customer experiences, enhance business services and support stadium operations for the Dallas Cowboys organization.

(CASE STUDY)

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Global Instant Remote Support for Multi-Agent Teams by NTR Global

November 2011 - (Free Research)

Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

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We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.