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Windows 7 Review Guide by Global Knowledge
May 13, 2009 - (Free Research)
Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
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AirMagnet WiFi Analyzer by AirMagnet, Inc.
February 25, 2010 - (Free Research)
AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities.
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Open Source Search: What's New in Apache Solr 1.4 by Lucid Imagination
October 26, 2009 - (Free Research)
Apache Solr is the definitive application development implementation for Lucene, and it is the leading open source search platform. This white paper describes the new features and improvements in the latest version, Apache Solr 1.4.
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IBM Eye: Security Detective for Hire by PowerTech
September 25, 2009 - (Free Research)
This article will give step-by-step overview of how to deal with some of the most pervasive security threats currently facing IBM Power Systems. It'll help organizations that are struggling to get started with security and act as a 'wake-up call' for those who think that “powering the server on” is all the security they need.
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Overview of Windows Search Technologies by Global Knowledge
February 10, 2009 - (Free Research)
This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools.
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How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.
March 08, 2010 - (Free Research)
This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
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Cisco IP Phone Features by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state.
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Presentation Transcript: Home Is Where the Money Is by inContact
March 09, 2010 - (Free Research)
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth.
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VoIP Vulnerabilities by McAfee, Inc.
March 09, 2010 - (Free Research)
The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
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Measuring Call Center Key Performance Indicators To Optimize Cost, Quality by Contactual, Inc.
February 15, 2010 - (Free Research)
In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
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Home Is Where The Money Is by inContact
January 29, 2010 - (Free Research)
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
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Mobilizing the Service Call Offers Ricoh Numerous Business Advantages by BlackBerry
December 01, 2009 - (Free Research)
Ricoh Americas Corporation (Ricoh), a provider of document solutions, wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry® solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
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Dispelling 6 Common Myths about On-demand Call Center Solutions by Contactual, Inc.
February 11, 2010 - (Free Research)
The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
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Weighing your call center hosting options by inContact
December 17, 2009 - (Free Research)
In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
(E-mail this company)
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
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Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online
September 2009 - (Free Research)
In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.
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Get More Value from Audio Conferencing by Citrix Online
September 2009 - (Free Research)
Listen to this podcast to hear how all-new HiDef Corporate leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.
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File Classification – Taming the Wild Beast of Unstructured Data by Microsoft
March 2010 - (Free Research)
This webcast explores the current state of manual data management and discusses how file classification can reduce security risks and highlight growth opportunities for organizations. Gain insight into other benefits of file classification and learn how to better manage data in your organization.
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Beyond FTP: Securing and Managing File Transfers by Linoma Software
March 2010 - (Free Research)
Every day, millions of files are exchanged all over the world by corporations, government entities and other organizations. Most file transfers use the popular protocol known as FTP. This paper will examine how FTP has become the standard for business-to-business file transfers and the key pitfalls that face management using this open protocol.
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E-Guide: Secure Data Transmission - Using a Managed File Transfer by nuBridges, Inc.
March 2010 - (Free Research)
In this pocket e-guide, get tips on managing secure transmission and exchange of data while keeping operational costs down. Learn Gartner’s four components of a well-rounded managed file transfer suite and more about the growing trend of ad-hoc file transfer.
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Enhanced Classification and Policy Enforcement with Windows Server 2008 R2 and Titus Labs by Microsoft
March 2010 - (Free Research)
With the sheer volume of data on servers, it has become very difficult for IT administrators to manage the information and mitigate the risks of data leakage. File classification is a critical first step in addressing these challenges. This session covers how to leverage Windows servers to deliver enhanced classification and policy enforcement.
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Technical Whitepaper: File Classification Infrastructure by Microsoft Corporation India Pvt Ltd
May 2009 - (Free Research)
Windows Server® 2008 R2 File Classification Infrastructure (FCI), a built-in solution for file classification, enables manual processes to be automated with predefined policies based on the data's business value. Read this paper to learn more.
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