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 •   Customer Service (General)
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 •   Wireless Technologies and Mobile Computing
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This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow. 
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Mobility Enables True Unified Communications by NEC Corporation

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Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd

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Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems

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Humanising the Service Desk by LogMeIn, Inc.

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Cost-Saving Tips for Contact Centers by Five9

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The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

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This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
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REACH Compliance: How the Business Process Expert Community Helps The Chemicals Industry by SAP America, Inc.

June 2008 - (Free Research)
Learn compliance challenges posed by new legislation and how to break down its complexity into actionable requirements at the business process level. Access and share compliance best practices, tools and methodologies using a collaborative platform. 
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LogMeIn Rescue: Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.

May 2011 - (Free Research)
Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.   
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