Imports Call Automation White Papers, Imports Call Automation Software, Imports Call Automation Research, Hardware and Services

5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase

July 2005 - (Free Research)

In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform.

(WEBCAST)

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Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase

August 2005 - (Free Research)

In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes.

(WEBCAST)

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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

How to Dramatically Speed Accounting and Business Processes by Exact Software

March 2012 - (Free Research)

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.

(CASE STUDY)

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Automatically Recover Your Business With VMware SRM and Compellent by Dell, Inc.

March 2011 - (Free Research)

By integrating Compellent Fluid Data storage with VMware Site Recovery Manager (SRM), organizations can deliver enterprise cloud capabilities that are ready for any disaster. Read on to learn more today.

(WHITE PAPER)

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Enterprise Big Data: Here to Stay and Requiring Superior Data Access by Progress DataDirect

April 2012 - (Free Research)

This resource examines the challenges of big data in the enterprise, as well as the strategies and potential benefits for managing and understanding big data.

(WHITE PAPER)

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Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation

January 2009 - (Free Research)

The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions.

(CASE STUDY)

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Secure SOA Infrastructure - Better Control Mission Critial SOA Deployments by Forum Systems

September 2005 - (Free Research)

Industry wide SOA rollouts have seen enterprises deploy critical supporting infrastructure around Web services security and Web services management. Forum Systems and Oracle Corporation "Secure SOA Infrastructure" is a market-leading solution that integrates software and hardware for mission critical SOA deployments. Find out more.

(WHITE PAPER)

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SharePoint 2010 Document Sets: Better Ways To Manage Content by Global Knowledge

November 2010 - (Free Research)

This paper examines the various benefits of using document sets. Document setsare an excellent solution that enables teams of users to handle multiple related documents as a group. All-in-all, document sets are designed to make your life easier from the perspective of maintaining and finding similar content.

(WHITE PAPER)

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Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.

(WHITE PAPER)

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BI Trends and Strategies E-Zine Issue 6 by SearchBusinessAnalytics

May 2012 - (Free Research)

This edition of BI Trends and Strategies opens with a piece by Lou Agosta on the need for data warehouses to adapt to new data types, innovation and big data. Alan R. Earls also offers advice for incorporating spreadsheets into your BI programs without problems and Richard Herschel calls for universities to step up their BI and analytics programs.

(EZINE)

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Inventory Optimization for the Consumer Products Industry by IBM

May 2012 - (Free Research)

Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain.

(WHITE PAPER)

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American Shipper Best Practices in Intl Transportation Management by SAP America, Inc.

December 2011 - (Free Research)

<p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p>

(WHITE PAPER)

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crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.

(SOFTWARE PRODUCT)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Gartner: Attachmate's acquisition of Novell – what does it mean for Novell customers? by ComputerWeekly.com

February 2011 - (Free Research)

On 22 November 2010, Attachmate, a privately held software company based in Houston, announced that it had signed a definitive agreement to acquire the Waltham, Massachusetts-based technology provider Novell.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 2012 - (Free Research)

<p>Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise. </p>

(WHITE PAPER)

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FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)

Access this white paper to learn how to build an operational FCR program without sacrificing your budget.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.

March 2006 - (Free Research)

As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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The Five Fundamentals for a Successful FCR Program by Enkata Technologies

April 2012 - (Free Research)

This paper outlines the five fundamentals for a successful FCR program.

(WHITE PAPER)

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