|
| |
1 - 25 of 339 | Next Page
|
Featured Sponsors
iPad in Business: App Focus - FileMaker by Apple Inc.
(E-mail this company)
May 30, 2013 - (Free Research)
This live seminar will help you see how to take advantage of 16 business-ready starter solutions to better manage contacts, projects, digital content, equipment and more. Learn how to build simple custom solutions, import spreadsheet data into FileMaker, share solutions with employees, and more!
|
Red Hat Enterprise Virtualization Demonstration by Red Hat and JBoss
October 14, 2010 - (Free Research)
Join Andy Cathrow for an in depth look at Red Hat Enterprise Virtualization. In this webinar he’ll demonstrate advanced features such as templating, live migration, high availability and system scheduler. See a preview of new features in Red Hat Enterprise Virtualization 2.2, including Virtual Desktop support with SPIC, OVF import/export and more.
|
RAPID-DEPLOYMENT SOLUTIONS FOR SUSTAINABILITY ANALYTICS by SAP America, Inc.
December 31, 2010 - (Free Research)
Minimizing losses from accidents, products losses, and violations of environmental regulations requires rapid access to the right information. Read this paper to learn to how to leverage sustainability analytics that let you import data from SAP and non-SAP applications for the needed visibility.
|
Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation
June 24, 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow.
|
Virtual Data Centre E-Zine Volume 20 by Hitachi Data Systems
January 17, 2011 - (Free Research)
In this month’s e-zine discover several ideas on how to move virtualisation up on the priority list for your organisation. Also learn what you need to consider when planning storage in virtualised environments, and receive step-by-step instructions on how to import a virtual machine with the open virtualisation format (OVF) tool.
|
Overhauling a Legacy Contact Center: Starting Steps by Five9
May 10, 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
|
Cost-Saving Tips for Contact Centers by Five9
May 10, 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
|
Contact Center Consolidation by CosmoCom, Inc.
July 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.
|
Workforce Management in a contact centre by Aspect
June 2012 - (Free Research)
In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.
|
Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
|
ExtraView 5-Free Program - Issue Tracking, Workflow, and Process Platform by Extraview Corporation
March 2008 - (Free Research)
Register now and start using ExtraView for free. This is not a trial version; this is the same issue tracking system used by many Fortune 1000 companies. There are no hidden "gotcha's". Use your fully functional ExtraView site for up to...
|
The Next-Generation Contact Center by Aspect
October 2012 - (Free Research)
Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.
|
AirMagnet WiFi Analyzer by AirMagnet
August 2011 - (Free Research)
AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities.
|
Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications
January 2013 - (Free Research)
For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come
|
Getting the Right "Blend" in your Contact Center by Five9
January 2013 - (Free Research)
Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.
|
Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9
January 2013 - (Free Research)
View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.
|
Cloud-Based Contact Center Software - Buyer's Guide by Five9
January 2013 - (Free Research)
View this white paper to gain a better understanding on the benefits of a cloud-based solution. It provides an overview that will help lead you on the path to make an informed decision about what is best for your business, by identifying the key difference between premise-based and cloud-based systems.
|
Six Best Practices for Agent Knowledge Management by KANA
(E-mail this company)
June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.
|
Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect
August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.
|
Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
|
Simplifying Contact Center Technology by Oracle Corporation
August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.
|
|
|
