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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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How Analytics Bring Organizations Closer to Their Customers by IBM

December 17, 2013 - (Free Research)
Access the following white paper to uncover expert insights on how to leverage business intelligence coupled with predictive analytics to take your customer relationships to the next level. Uncover the importance of customer intimacy and how you can achieve it easily and efficiently. 
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IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
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Red Hat Enterprise Linux 6 Scalability by DLT Solutions.

March 10, 2011 - (Free Research)
Scalability is one of the areas of focus in Red Hat Enterprise Linux 6. The importance of scalability is driven by the convergence of several factors, which have combined to create a strong customer demand for a high performance, production ready Linux infrastructure. Read this paper to learn more about scalability and Red Hat Enterprise Linux 6. 
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Rethinking Perimeter Security: New Threats Require Real-Time Protection by Radware

March 03, 2011 - (Free Research)
Over the last few years, networked resources have become increasingly available to a wide audience of customers, partners, suppliers, and the general public. As a result, more and more people have become reliant upon instantaneous access to information and services in order to do business. 
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CIOs Embrace Custom Application Development by SAP America, Inc.

July 29, 2011 - (Free Research)
This white paper takes a look at the factors and trends driving the shift from cost-saving to business expansion. In particular, see how custom-development services are allowing enterprises to meet specialized customer needs to increase satisfaction, loyalty and profits. 
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IDC: How Red Hat's Enterprise Application Platform 6 is Extending Business Value by Red Hat

January 31, 2013 - (Free Research)
This IDC Report leverages primary and buyer-focused research to better understand the business benefits of EAP adoption and modernization from the customer's perspective. 
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Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company

October 2008 - (Free Research)
This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys. 
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E-Guide: Best Practices for Developing Secure Applications by IBM

November 2010 - (Free Research)
This expert e-guide brought to you by SearchSecurity.com, explains the importance of integrating application security throughout the entire software development lifecycle and provides 4 tips that must be kept in mind on the application security forefront. Read on to uncover these tips and review an assessment of Web application security. 
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Improve end-users experiences with application monitoring by Nimsoft, Inc.

January 2012 - (Free Research)
This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani. 
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Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company

June 2008 - (Free Research)
This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement. 
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Are You Ready for Economic Bounce Back? by Micro Focus, Ltd

October 2009 - (Free Research)
This paper examines the concept that preparing for economic recovery is not something that can wait; it is something that businesses should plan for now. It will introduce enterprise application migration strategies that can be considered within any organization and also emphasize the importance of forward thinking and planning in down economy. 
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It’s Time for Maintenance 2.0 by Apriso Corporation

November 2010 - (Free Research)
This paper details why legacy maintenance systems are failing to help manufacturers meet the current challenges facing their maintenance operations. A new “Maintenance 2.0” approach that extends ERP plant maintenance and that coordinates maintenance with operations will lead to increased equipment uptime, improved compliance and lower costs. 
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Oracle GoldenGate 11g: Real-time Access to Real-time Information by Oracle Corporation

August 2011 - (Free Research)
Written for business project owners, key stakeholders, and the entire IT organization, this white paper provides a detailed look at Oracle GoldenGate 11g and its underlying technology architecture. 
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Smarter communications through analytics by IBM

November 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 
(WHITE PAPER)

How to Collect, Analyze, and Capitalize on Social Data by Oracle Corporation UK Ltd

February 2014 - (Free Research)
Consult the following white paper to uncover how with the right platform in place, you can begin to leverage social data. Discover how you can gain a much clearer and detailed understanding of the customers' needs, wants, and how you can take that information to tailor a truly unique and powerful customer experience. 
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The importance of service: Are your customers satisfied? by IBM

November 2013 - (Free Research)
This brief resource provides statistics and other insights that explain why it's more important than ever to provide excellent customer service and experiences. Read on to learn more. 
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Data Quality: The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software

September 2011 - (Free Research)
This white paper discusses the importance of data quality operations and how to successfully implement a data quality strategy into your organization. 
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The First Mile - Business Critical Real Time Customer Interactions by Kofax, Inc.

March 2014 - (Free Research)
In this age of the empowered customer, companies are pressured to stay on their toes so as to retain customer loyalty in the most intuitive, fast, responsive means possible. In this fascinating webcast, learn the importance of the business-critical First Mile of customer interactions – the point at which customer loyalty is either gained or lost. 
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The Importance of Real-Time Executive Dashboards by ASG Software Solutions

February 2011 - (Free Research)
Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast. 
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Measuring the Business Impact of Support by Citrix Online UK

July 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
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Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc.

September 2008 - (Free Research)
The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction. 
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Introduction to Microsoft Dynamics CRM Online by Microsoft

September 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. 
(WEBCAST) READ ABSTRACT |

Uncovering assessment response bias by IBM

November 2013 - (Free Research)
The following white paper details the importance of being able to evaluate nearly every aspect of a potential candidate and most importantly, how to do so. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

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