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The Importance of Application Response Time in Health Care by HP & Intel®

September 15, 2011 - (Free Research)
This document is a compilation of five early customer evaluations of the DL980 from 2010 to 2011—all documented to demonstrate the significant business benefits customers have received by migrating to the new generation DL980 servers. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 27 May 2014: Targeting the digital customer by ComputerWeekly.com

May 27, 2014 - (Free Research)
In this week's Computer Weekly, we go behind the scenes of John Lewis's £40m e-commerce transformation plan to find out how to target the digital customer. Starbucks' European CIO talks about the coffee chain's IT strategy. And we evaluate three big suppliers' plans for virtualised networking. Read the issue now. 
(EZINE) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company

August 2008 - (Free Research)
This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. 
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Recovery Performance-Based Pricing: An Innovation to Drive Business Growth by Asigra

December 2013 - (Free Research)
This whitepaper explores how service providers offer data protection in the marketplace and how they can adapt to data growth, BYOD and mobile workforces. 
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Why One Virus Engine Is Not Enough by GFI Software

March 2008 - (Free Research)
This white paper explains the importance of response time, shows the response time differences between virus engines, and explains why having multiple scanners at mail server level decreases the average response time. 
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Improve end-users experiences with application monitoring by Nimsoft, Inc.

January 2012 - (Free Research)
This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani. 
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The Mixed Blessings of Contact Center Automation by SearchCRM

May 2014 - (Free Research)
Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch. 
(EBOOK) READ ABSTRACT |

Data Center Class WAN Optimization by Silver Peak

March 2011 - (Free Research)
According to the report, "WAN optimization is about improving the performance of business applications over WAN connections. Most networks carry a variety of traffic types of differing characteristics and importance." 
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From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc

August 2008 - (Free Research)
This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program. 
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How to Fine-Tune your Contact Center by SearchCRM

August 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
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How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Uncovering assessment response bias by IBM

November 2013 - (Free Research)
The following white paper details the importance of being able to evaluate nearly every aspect of a potential candidate and most importantly, how to do so. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.

July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. 
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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli by IBM

August 2008 - (Free Research)
This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers. 
(WHITE PAPER) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
(SOFTWARE PRODUCT)

Get the Whole Picture: Why Most Organizations Miss User Response Monitoring-and What to Do about It by CA Technologies.

December 2013 - (Free Research)
This white paper underscores the importance of user response monitoring and explores three reasons why many organizations fail to capture this critical insight. Discover the capabilities and characteristics to look for as you evaluate your options and gain insight into  use cases where your monitoring solution will prove especially valuable. 
(WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Should it Stay or Should it Go? 10 Steps to Leveraging Data on a Tape Backup System by Iron Mountain

March 2012 - (Free Research)
Check out this white paper to discover 10 steps toward developing a tape-based data retention plan for your business. Discover the importance of knowing and defining your regulatory requirements, receive three keys to maximize your backup tape investment and more. 
(WHITE PAPER) READ ABSTRACT |

Empowering the Business to Sense and Respond: Delivering Business Event Processing with IBM WebSphere Business Events by IBM

July 2008 - (Free Research)
This paper addresses one of the critical IBM technologies for supporting agility and alignment, Business Event Processing (BEP). 
(WHITE PAPER) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
(WHITE PAPER)

Improve your response: HP Enterprise Cloud Services for SAP CRM Rapid Deployment Solutions by Hewlett-Packard Company

May 2012 - (Free Research)
This resource explains how you can enable rapid deployment of your SAP CRM applications by leveraging a cloud-based platform. Learn how to significantly reduce implementation costs and time, so you can respond swifter to market changes and meet the increasing demands of your customers. 
(WHITE PAPER) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

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