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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Core IMPACT Essential by Core Security Technologies

January 06, 2009 - (Free Research)
How do you keep up with remediation efforts and strengthen your defenses against round-the-clock threats while still having time to do your day job? CORE IMPACT Essential can help. 
(PRODUCT DEMO) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

MapInfo Professional v10.5 by Pitney Bowes Business Insight

October 07, 2010 - (Free Research)
Helps organizations visualize data on a map so they can easily determine relationships between data and geography. 
(DOWNLOAD) READ ABSTRACT |

AirMagnet WiFi Analyzer by AirMagnet

August 15, 2011 - (Free Research)
AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. 
(TRIAL SOFTWARE) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Enabling Organic Growth by SAP America, Inc.

September 17, 2008 - (Free Research)
Discover why organic growth is the means to achieving continuous, profitable growth, and find out how your company can address some of the most common challenges in the quest to achieve it. 
(WHITE PAPER) READ ABSTRACT |

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 05, 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

Red Hat Enterprise Virtualization Demonstration by Red Hat and JBoss

October 14, 2010 - (Free Research)
Join Andy Cathrow for an in depth look at Red Hat Enterprise Virtualization. In this webinar he’ll demonstrate advanced features such as templating, live migration, high availability and system scheduler. See a preview of new features in Red Hat Enterprise Virtualization 2.2, including Virtual Desktop support with SPIC, OVF import/export and more. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Inventory Optimization for the Consumer Products Industry by IBM

May 2012 - (Free Research)
Access this resource to discover an inventory optimization strategy that improves service levels and reduces working capital costs through improved inventory planning, adjusts inventory levels through tested planning methods, and facilitates coordinated inventory planning for the entire consumer products supply chain. 
(WHITE PAPER) READ ABSTRACT |

Virtual Data Centre E-Zine Volume 20 by Hitachi Data Systems

January 2011 - (Free Research)
In this month’s e-zine discover several ideas on how to move virtualisation up on the priority list for your organisation. Also learn what you need to consider when planning storage in virtualised environments, and receive step-by-step instructions on how to import a virtual machine with the open virtualisation format (OVF) tool. 
(EZINE)

RAPID-DEPLOYMENT SOLUTIONS FOR SUSTAINABILITY ANALYTICS by SAP America, Inc.

December 2010 - (Free Research)
Minimizing losses from accidents, products losses, and violations of environmental regulations requires rapid access to the right information. Read this paper to learn to how to leverage sustainability analytics that let you import data from SAP and non-SAP applications for the needed visibility. 
(WHITE PAPER) READ ABSTRACT |

Oracle Data Mining 11g Release 2 Mining Star Schemas: A Telco Churn Case Study by Oracle Corporation

June 2012 - (Free Research)
This paper, based on the CACS and intended for users of the Oracle Data Miner, highlights the telco churn case study using Oracle Data Miner and explains the case study workflow methodology. Read this now and learn about preparing a database scheme and importing a pre-made Oracle Data Miner workflow. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Boost Strategic Planning Efforts with Big Data Analytics by Dell, Inc. and Intel®

December 2013 - (Free Research)
Find out how to boost strategic planning efforts with big data analytics, and a little help from Hadoop. 
(WHITE PAPER) READ ABSTRACT |

5 Steps to Get Your Team on the Same Page - An Introduction To QuickBase by Intuit QuickBase

July 2005 - (Free Research)
In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform. 
(WEBCAST) READ ABSTRACT |

Project Management with QuickBase -- Working Together Made Easy (tm) by Intuit QuickBase

August 2005 - (Free Research)
In just a half hour, we can show you how the web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. 
(WEBCAST) READ ABSTRACT |

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