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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Best Practices for Archiving Lotus Domino Environments by Symantec Corporation

March 2008 - (Free Research)
This webcast will show you exactly how to manage the many issues that come with archiving Lotus Notes Domino, file servers, IM, and collaboration environments. 
(WEBCAST) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

Designing Artificial Intelligence for Games (part 2) by Intel Software Network

June 2009 - (Free Research)
This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI. 
(WHITE PAPER)

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc.

September 2008 - (Free Research)
The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. 
(WHITE PAPER) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM

March 2009 - (Free Research)
Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge. 
(CASE STUDY) READ ABSTRACT |

Designing Artificial Intelligence for Games (Part 1) by Intel Software Network

June 2009 - (Free Research)
This article begins a four part series that explores the following important AI concepts and how to optimize them to run on today’s cutting edge multi-core processors. 
(WHITE PAPER)

Faster, Higher, Stronger: In-Memory Computing Disruption and What SAP HANA Means for Your Organization by SAP America, Inc.

November 2011 - (Free Research)
Over the course of several months in 2011, IDC conducted a research study to identify the opportunities and challenges to adoption of a new technology that changes the way in which traditional business solutions are implemented and used. The results of the study are presented in this white paper. 
(WHITE PAPER) READ ABSTRACT |

The Enterprise of the Future: Implications for the CIO by IBM

February 2009 - (Free Research)
The purpose of this paper is to highlight the key insights from the IBM Global CEO Study and relate them to the new CIO challenge: driving transformation as "change leaders" and implementing transformation as "change agents". 
(WHITE PAPER) READ ABSTRACT |

E-LOAN Improves Sales Performance with Speech Analytics by UTOPY, Inc.

October 2009 - (Free Research)
In this case study you will learn how the company E-LOAN turned to speech analytics to determine the effectiveness of its sales process. You'll also learn how E-LOAN used speech analytics to refine their sales process to increase sales performance and increase revenue. 
(CASE STUDY) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Security and Data Protection with Intelligent Desktop Virtualization by Virtual Computer, Inc.

January 2012 - (Free Research)
The biggest draw of VDI for many organizations is resolving endpoint security and data protection concerns while enabling mobility. However, VDI is expensive to implement and has many limitations. Discover how Intelligent Desktop Virtualization (IDV) can offer the same security benefits as VDI at lower costs. 
(WHITE PAPER) READ ABSTRACT |

Power Management in Data Centres Made Easy by Emerson Network Power

December 2010 - (Free Research)
Explore this guide to learn how about the different ways and tools you can use to manage your data center's energy consumption. 
(WHITE PAPER) READ ABSTRACT |

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc.

The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration. 
(HARDWARE PRODUCT)

Unified communications and collaboration in action by IBM

October 2009 - (Free Research)
Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications. 
(PRODUCT DEMO)

Agentless Architecture: Agentless Backup is Not a Myth by Asigra

April 2009 - (Free Research)
Agentless backup is NOT a myth. The Asigra solution is proof because it requires no agents, which inherently makes it easier to install and support than legacy backup and recovery solutions. This paper serves as an introduction to Asigra's Hybrid Cloud Backup and Recovery Software. 
(WHITE PAPER) READ ABSTRACT |

The Future for VMware's vStorage APIs for Data Protection Looks Promising: Presentation Transcript by HP

October 2011 - (Free Research)
Conventional, agent-based, file-level techniques for virtual machine backup could cause problems -- most notably resource contention, which could compromise the performance of all virtual machines running on an ESX or ESXi host. Read this expert presentation transcript to learn more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

Leveraging Agent and Agentless Technology for Effective Operations Management by Hewlett-Packard Company

February 2008 - (Free Research)
In this white paper learn the benefits of using agent-based and agentless technologies to monitor infrastructure performance and availability. Also read about the total cost of ownership for both agent-based solutions as well as agentless techn... 
(WHITE PAPER) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc.

July 1967 - (Free Research)
When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. 
(WHITE PAPER) READ ABSTRACT |

TiVo Reduces Call Center Costs by Google Search Appliance

November 2010 - (Free Research)
Implementing the Google Search Appliance not only reduced the amount of time TiVo's Customer Support Agents spent searching for content, it also reduced time spent on the phone with customers, ultimately leading to reduced call center costs. Watch this video. 
(VIDEO) READ ABSTRACT |

All-in-One Internet Filtering Solution Solves Costly Problems for Easton Bell Sports by Bloxx, Inc.

September 2008 - (Free Research)
Easton-Bell Sports was growing increasingly concerned about its bandwidth consumption, as well as the time IT staff members were spending removing malware from employees' computers. 
(CASE STUDY) READ ABSTRACT |

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